Dreams - Northampton Reviews 

Excellent from the order to delivery very professional

Very helpful and know their products well. would have liked faster delivery but quality is worth waiting for

Purchased a bed mattress and two bedside table on the 16th December and was told that they would notify on the delivery date, which they did but was advised not all of the order was available so l said we will wait and have it delivered together. I looked on the website a few days later and it said 10-12 weeks for the other items so went in to the store and asked if the bed and mattress could be delivered and they said yes. Did not hear for a couple of weeks so phoned up and was told the delivery date was to be 19th January had a phone call today and was advised that they could not deliver the items as they were not available and could not confirm a new delivery date spent nearly £4500. Just looked at the website and there are a lot of tv beds saying unexpected sales there could be delays in delivery so this could take another 10-12 weeks. Had the bed delivered on the 9 March they assembled it and found a fault with the bed the delivery team made me aware of this and phoned through for a replacement which was delivered today (19th march).when they tried to assemble this one the fault was even worse than the previous one still waiting for a response.NOT VERY HAPPY

Genuine service, Dreams really want you to have the correct mattress. Sleepmatch is amazing and enjoyable.

Sales assistant was helpful and welcoming. Had no issues with my purchase

Advised to get a certain mattress. Laid on bed which to assess pressure points etc. I am in constant pain, mattress to me is too hard.

All good and helpful

Staff carried the mattress in and placed where required, they were pleasant and helpful.We are also happy with our new mattress, which is as described.

Matt was very helpful when we went in to check out the beds. I went on the machine that recommends which mattresses would be best suited for me as I suffer with artheritis throughout my body. The mattress I purchased is really helping me to get a good nights sleep.

Currently the mattress seems okay only had it 10 days so probably "settling in" let's see how it feels over the next 90 days 🤞

Thestaff very helpful I made a mistake with my first choice but would not replace the mattress until 30 days it made my life miserable as I was not sleeping went to choose another mattress Was given a pillow to go test more mattress almost went to sleep on the mattress I chose The pillow I fell in love with Tempu pillow bought it Love It The process was not painful to change the mattress only too long The new one is Bliss very comfortable The staff helpful would not recommend emails as they take forever to reply

The staff were really welcoming and friendly. And lovely to see they all have a great colluge relationship they was very helpful in helping me find the perfect matress

Me and my husband purchased a bed and a Mattress for our new home from Dreams Northampton yesterday. I would like to appreciate Steve for his detailed explanation and his patience throughout. I have specially mentioned this because we went to Dreams Northampton on Monday at 6:45pm, we thought the shop would be closing only at 8pm. But, actually the closing time was 7pm. Steve stayed late for us and he explained everything in detail without rushing. He made our purchase very easy and assured that we are happy throughout. We purchased the bed on Tuesday, the next day. He stayed for about 30 minutes late after the closing time for us yesterday as well to ensure that our purchase is made correctly and we are happy with it. Everyone at Northampton store are very friendly and welcoming. I would give a 5star rating for the customer service of Northampton store staffs and specially to Steve.

Very helpful and knowledgeable staff to assist and recommend the purchase; William bed and Tadley mattress delivered by two strong men who wore boot covers when entering the house; directions clear to assemble bed.

Purchased New double mattress, from Dreams Northampton Nene Valley retail Park, dealt with Matthew, great service & advise,real olde school service.. Delivered exactly on time with text confirmation , driver Keith & Taylor Delivered above,again superb service with a smile...nb. Mattress as expected ZzzZz MANY Thanks.. N.Whitlock

What wonderful people in Northampton!
Warm welcome friendly, overall great service

Very good experience. Good quality product. Gary at the Northampton store was very helpful and was very impressed with his service.

Excellent from the moment I entered the shop in Northampton.
Manager 10/10
Sales guy 10/10
Delivery team 10/10
Mattress … so far so good.
Fingers crossed that lasts.

Friendly and helpful staff in showroom, my waiting time for my delivery wasn't long and my bed was in my budget very happy with it and delivery men were quick and friendly, all round excellent service