The staff at the shop were helpful but not intrusive. They were there to answer questions and offer advice and allowed us to wander round to make our own choice at leisure. Making the order was clea... See more
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Sales assistant (Ben)was friendly and offered us coffee. He explained everything properly and easy to understand
Like most people, buying a new mattress isn't something we've done for years! Dreams made the whole process so much easier right from stepping through the door. With the huge choice on offer..memory f... See more
We had a brilliant experience choosing a new mattress at Dreams! We were offered a cup of tea as we arrived before doing the sleep match part of the process to determine what mattress might meet our n... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3a Sprowston Retail Park, NR7 9AZ, Norwich, United Kingdom
- 01603363540
4.8
Excellent
440 reviews
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The staff could not have been any…
The staff could not have been any better they found our perfect mattress thankyou so much
September 27, 2024
A Dream
The staff in-store were extremely helpful.
The delivery was excellent and the staff well-trained and explained what should happen next.
Sleeping in the bed is a dream.
September 20, 2024
Buy your bed here
Unfortunately although I had booked to have my bed constructed by the delivery men they advised against it as my new carpet had not been delivered. My bed is still in pieces so have not slept in it. However I found the delivery men very considerate and was told that they would organise my refund for assembly which was very kind. From when I walked in the Norwich store I found choosing my bed an enjoyable experience and feel that the company go out of their way to make shopping with them easy and free from stress
September 21, 2024
Fabulous service
Very helpful staff, super delivery and very happy with our purchase.
September 21, 2024
Shop experience very good
Shop experience very good. Bed and mattress delivered on time. Good credit agreement.
September 13, 2024
Excellent service from shop floor to…
Excellent service from shop floor to delivery. Our sleep pattern has improved immensely thank you .
September 15, 2024
New bed
The bed is well made. It was taken up to my room very efficiently. I only had to clip both halves together and put the headboard on. Even for a non DIY person like me it was very easy to do.
September 13, 2024
Knowledgeable staff
Knowledgeable staff, efficient ordering, fully informed of delivery and lovely bed.
August 31, 2024
Customer Services X phone ???????
product and general service were very good and lived up to expectation. But sadly company believes every body is a techno whizz kid and has competant use of computer systems.
I,m trying to contact Cust Svcs Dept X phone to arrange a partial refund ,am finding it almost impossible and to wait the reqd time for operative costs more in phone call than refund that is reqd.
August 29, 2024
May use AI-assist with repliesRead more
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Awful just Awful
Awful just Awful - do not believe the hype
We purchased a medium firm mattress just over 9 months ago and for the first 6 months it seemed ok then we started to get lower spine aching. We noticed the bed had sagging where we slept. We contacted customer support who sent out an ‘ independent assessor’ to review. His verdict is that it is perfectly within Dreams spec for the bed to get troughs where you sleep and why not try sleeping in the middle where it’s still firm . Wonder why you only get a 40 day return policy and a 1 year warranty . Shoddy , So shoddy like dealing with 80’s double glazing crooks. Shame on you Dreams
August 21, 2024
Unprompted review
Reply from Dreams - Norwich
Good afternoon,
Thank you for taking the time to leave us your review.
I am sorry to hear that you are experiencing an issue with your mattress.
I want to look into your order in more detail, but I note that your order details were not submitted with your review. As such, I have requested your order details via Trustpilot and hope to receive these details soon.
Many thanks,
Kishan
Very happy with the service at the Norwich branch of Dreams and the delivery
The delivery and installation was quick and efficient, the men were polite and friendly.
The bed so far has come up to our expectations, after having a Dreams bed for so many years before this one.
So far, So good!
August 11, 2024
Highly recommend Dreams
Excellent salesman, very helpful, delivery perfect, at a time promised. And I love my new mattress,
August 9, 2024
BEST SERVICE WEVE HAD IN A WHILE!
Amazing experience shopping was superb with Dennis and made sure we found the perfect mattress, even a few minutes before closing he wanted us to have the best experience and the delivery was over the moon from SCOTT catered to all our needs and went out his way to make sure we were looked after, best service we’ve had in a while
August 9, 2024
Super experience
Really helpful sales person in store. New bed was delivered and set up quickly. Very happy with purchase.
August 1, 2024
Grandson said I was the best nanny ever for buy him a lovely comfortable bed
Service in store was excellent by CJ delivery was on time and pleased to say grandson is now sleeping through the night . Brilliant
August 1, 2024
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