Dreams - Oldbury Reviews 

Extremely helpful, professional and knowledgeable staff in store. Good advice given when making a choice. Delivery was prompt and again drivers were courteous and professional. Would recommend to anyone when considering a purchase.

Good service, very helpful, check out mattresses before buying

The shop staff were very helpful but I have to say the delivery team were exceptional from the initial email to the two man team who delivered on the day.

I ordered my mattress in store and I paid an additional charge for it to be delivered on a Saturday, as well as an extra charge for it to be be delivered to the room of my choice (over £40 combined). I was shown the mattress I wanted in store and was told by the sales person that this would be the actual mattress they would deliver to me - as I have a small car I couldn’t fit it in my boot hence organising delivery.
When the mattress arrived, the packaging was removed and there was a very obvious burn mark on the mattress as well as 2 very obvious additional black marks on it.
The delivery driver told me he would log it but to use the mattress as normal and a replacement will be sent - it’s safe to say I didn’t use it as I did not want to sleep on a mattress that had a burn mark, with an accompanying burnt smell. I myself called Dreams on the day this happened to ensure this situation was in fact logged and I would receive a replacement mattress. The person I spoke to confirmed it was logged and I didn’t need to do anything from my end and that someone would contact me within the next few days to organise the replacement delivery.
Cut to 3 weeks later, after NOBODY contacted me, I had to contact Dreams myself via chat (as I had lost my voice), wait for someone to reply, which took ages, only for them to tell me that they had just ordered a replacement for me there and then. This was really annoying as I had expected this to be done already - I honestly didn’t expect Dreams to wait for ME to reach out to reorder the replacement mattress after it had arrived damaged from THEM!
I was not even offered a refund for the Saturday delivery I paid for, or for the room of choice charge I paid for - both of which could have been the least I was offered, instead, all I was offered was a generic “sorry this happened”! I now have to wait around for 2 hours next Saturday and hope that this new replacement mattress isn’t damaged, as I do not want to be chasing this company again, for goods I have already paid over £370 for! This whole situation has been a waste of my time, having already waited around on a Saturday for the first delivery, now I have to repeat the same thing this coming Saturday, not to mention the time I spent waiting for a reply on their live chat - oh and then there’s the 3 weeks of no contact from Dreams!
If I had researched properly, I may have saved myself the hassle and gone elsewhere for my new mattress - definitely a lesson learned for the future!

Great experience by your salesperson would definitely shop there again.

The mattress is really a dream, very firm and comfortable. I love, love it

From walking into Dreams (Oldbury branch) we were greeted by Nicky who was very helpful also helped by Andy ordered mattress of our choice delivered by two weeks later by two lovely lads.whole experience was excellent it’s our second mattress from Dreams would recommend to anyone. Thank you all 🛌🥰

Good quality Excellent service

Helpful staff, but not "in my face" whilst looking for new mattress. Staff member able to answer my questions without bamboozling me with scientific facts. Easy transaction. Mattress delivered as per arranged date & time. Only niggle is that they charge £30 to take it up to first floor bedroom! Got son over to do it for nowt 😉.

Using a specialist Bed supplier with their well trained staff makes the process of selecting a new Bed and Mattress so much easier .

Excellent service
Very happy with everything

I purchased three beds (two double-size and one king-size) along with two mattresses from Dreams Oldbury on November 12, 2024, totaling over £3,000. I specifically paid for the “Room of Your Choice” delivery service to ensure the items would be delivered to the desired rooms.
However, the initial delivery experience on December 23 was extremely disappointing. The delivery team refused to carry the items upstairs, claiming my house was under construction. In reality, only the kitchen was under renovation, and the staircase and upstairs areas were completely accessible. As a result, all the items were left piled up in the living room and hallway. I had to spend additional money hiring help to move the items myself.
Additionally, instead of delivering two double-size and one king-size bed, they mistakenly delivered three double-size beds. I contacted customer service the same day, and they assured me they would deliver the correct king-size bed and offer free assembly as compensation. The second delivery on January 8, 2025, was handled by a much more professional team. They moved the bed to the correct room, assembled it, and cleared all packaging — a stark contrast to the first experience.
I lodged a formal complaint with Dreams Oldbury on December 26 and was initially told the delivery department would investigate. Unfortunately, I received no follow-up until January 24, 2025, when a representative from the Dreams Escalations team, Kishan, reached out to apologize and address the situation.
I appreciate the efforts made to resolve the issue and Kishan’s communication, which significantly improved my overall experience. However, I hope Dreams ensures that such service issues are avoided in the future to maintain its reputation.

Great customer service
Lovely comfortable bed at a good price. Sales staff were lovely and it was delivered exactly when they said it would be

Not so great forgot the head board had to go and fetch one.

Great comfy bed/ mattress

.Polite and efficient service in store, followed up by prompt delivery. Everything promised was supplied.

Really good service the manager Tony I think was really nice helped us and had a lot of time for us

Great customer service, friendly, courteous and helped us pick out the right mattress, and importantly gave us the space to make our own decision. And now a few weeks on, new mattress arrived and sleeping like a dream!

Excellent service from the delivery
Men on time very pleasant.
Mattresses are really comfortable I highly recommend them.