Raymond at the Orpington store was very friendly and helpful, he listened to what we were looking for and came with great recommendations of mattresses for us to try. We were offered pillows to try th... See more
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Lovely welcome by all the staff. They weren't invasive but were there to answer questions as we browsed. Very polite and expedituos completion
Had a smashing visit to Dreams Orpington, was calm relaxed and informative , your team member Philip introduced us to your sleep match machine , where we were able to chose a perfect mattress and p... See more
Excellent service from start to finish from dreams. The sales assistant in the shop was helpful and gave good advice. We could take our time looking and deciding what we liked with out being pres... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Spring Vale Retail Park, BR5 3SG, Orpington, United Kingdom
- 02045329701
4.7
Excellent
185 reviews
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BEWARE of the hidden terms when purchasing in store!
just now
New
I recently purchased a mattress in store that was delivered 6 days ago, that has remained in the original packaging in my hallway and we decided that we wanted to return the mattress, only to be told that as we had purchased the mattress in store rather than online, we have no right to return it!! So, if we had purchased the mattress online, we would have had 14 days from the date of delivery to return the mattress, but if you purchase in store, BEWARE, they will not allow you to return full stop! I think it is an absolute disgrace and I’m not even sure how that is allowed, or what has happened to my consumer rights - this was also not disclosed to me at the time of purchasing the mattress. Scammers! Now stuck with a £1,500 mattress that we don’t want or need!
September 17, 2025
Unprompted review
Reply from Dreams - Orpington
Good Morning Jodie Yardley,
Thank you for taking the time to leave us your review.
I am sorry to hear that you are not happy with the mattress purchased. All of our terms and conditions are sent out along with your order confirmation and they are also available to view on our website.
I have responded to your email and I look forward to speaking with you soon so we can come to a suitable outcome.
Many thanks.
Faye
Ordered new bed from store in Orpington…
Ordered new bed from store in Orpington staff very friendly bed delivered within the two hour time slot phoned to say that I was the next one both staff had over shoes (no footprints on the carpet )bed taken to the bedroom and out within five minutes and very happy would recommend you to anyone getting a new bed.
September 13, 2025
Starting at the sales warehouse
Starting at the sales warehouse, to delivery and assembly of the bed went smoothly.
September 5, 2025
Amazing experience ♡
Dreams staff were amazing when I was shopping for a new mattress, they were really understanding and they even took my old one away as well as helping with the heavy lifting of my new mattress 10/10♡
May 25, 2025
Lovely experience
The welcoming as we walked into the Dreams Branch at Sevenoaks way by Natasha was already a perfect way to start our new bed hunt!
Comfort was our priority and after a long time with our previous bed, we needed some good advice.
Natasha recommended the Bed machine which calculates the best mattress style for your requirements. Side sleeper etc etc.
The Tempur range was the best option for us and we instantly felt comfortable with a specific bed and decided to opt for an ottoman base for storage.
The process was straightforward and lovely to have the 0 percent interest for purchase.
I definitely recommend Dreams for bed purchase. Pillow also.
August 7, 2025
Unprompted review
Excellent choice of mattresses
Really nice store, lots of mattresses to choose from, explained the difference of mattress and also did the mattress test to find out which one was best suited . Excellent customer service, really happy with this store would not hesitate to buy again from this store.
July 7, 2025
Unprompted review
Best beds, competitively priced
Was honestly always on the fence about the big bed stores. Always thought d2c was the way to go. 100hrs of googling and reddit searches, and I think Dreams has the best price-quality ratio. Really great offering and I highly recommend
August 5, 2025
Unprompted review
Our new bed and mattresss .
Was very impressed with service sales woman was very helpful and professional and kind. We love the comfort of the mattress we have a consistent good night's sleep since we
Received the delivery thankyou we look forward to many years of comfortable rest.
August 3, 2025
Very good experience right from buying…
Very good experience right from buying at the shop to the delivery.
July 26, 2025
I am really pleased with my bed
I am really pleased with my bed. It is really comfortable and I have a really good night sleep. I definitely made the right choice
Kind regards
Jean Formosa
July 25, 2025
Happy Customer
Lady in store when ordering the bed for my elderly parents was very helpful.
When the bed was delivered the guys delivering were very helpful taking off there shoes each time they entered the house
July 19, 2025
Helpful and informative staff in store…
Helpful and informative staff in store which made choosing a new mattress easier.
June 14, 2025
Excellent all round …
The gentleman at dreams that sold us the mattress was very helpful and so polite .Excellent delivery the two men couldn’t be more helpful would highly recommend.
June 14, 2025
Reply from Dreams - Orpington
Good Afternoon Claire McKnight,
Thank you for taking the time to leave us your review.
I had tried to call you but was unable to get through and so I have sent you an email so we can discuss the matter further.
I look forward to speaking with you soon.
Kind Regards,
Faye
Great experience at Dreams
Great experience at Dreams. I didn't know where to start with a new mattress. The use a machine to analyse your sleeping patterns and recommend what would be suitable. The salesman was very helpful and listened to what I was looking for. Once I'd decided what I wanted I had a delivery date within 2 weeks.
May 11, 2025
The salesman sold the product to use
The salesman sold the product to use - he was that good.
May 10, 2025
Unprompted review
I received excellent service
I received excellent service. I love the bed. My daughter has taken a week to get used to the mattress, but she said that it’s good and she’s getting there.
May 3, 2025
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