We had a very experienced person to help us find a suitable bed and divine. The layout of the store helped to make it easier to compare the different types of beds
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Approx 2.30 on 30th March. After initially being treated abysmally by an older male member of staff who had obviously decided that I was a complete waste of his time, I was handed over to Alisia (not... See more
When I went to (Dreams store) the staff were very helpful. Laying on the computer assessing mattress was very helpful in finding my best options. The two male delivery service men were very polite. Th... See more
My only problem is that the mattress does not have the hand grips to assist in turning and lifting to put fitted sheets on. Slightly heavier than my previous bed. Otherwise the delivery and time ex... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit B Boulevard Retail Park, PE1 2HS, Peterborough, United Kingdom
- 01733306038
4.6
Excellent
358 reviews
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Mattress is amazing
Mattress is amazing. Delivery and collection of mattress was excellent. Perfect helpful polite men
November 23, 2024
May use AI-assist with repliesRead more
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Dangerous Driver…
This is not a review of the company itself, rather a review of one of your delivery drivers, today (20th of November) myself driving with my wife and young daughter in the car, driving from Moulton Chapel to Peterborough on the A16 were tailgated by one of your vehicles, they drove inches from my vehicle for some time, I then thought to my relief they had pulled off the road into the layby just after the junction for Crowland only to find they were trying to undertake us using the layby, they then forced us into oncoming traffic as they emergeed at my side causing me to take evasive action to avoid a collision with your vehicle and
the oncoming cars, the time of the incident was 14:30 the registration of the vehicle is BL24 WYG, the driver appeared young, had a beard and a red football scarf was laid across the dash in front of him, the reason for leaving this review is simply because we contacted your Peterborough branch after the incident and they couldn't care less.
I hope you can talk to the driver about his actions as it won't be long before he causes an accident or worse a fatality.
November 20, 2024
Unprompted review
Reply from Dreams - Peterborough
Good morning
Thank you for taking the time to speak to me yesterday. I am so sorry for any distress caused.
I can confirm that this matter has been passed onto the relevant senior personnel, and that the necessary action will be taken with the employees involved.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Great all round…
Great service all round from the sales staff in the showroom who were great on advising which mattress to go for to the delivery staff who were superb and in and out in no time!
Highly recommend!
November 8, 2024
Was looked after extremely well helpful…Excellent quality and great advice given
Was looked after extremely well helpful and patient and helped alot with choices very estatic with the mattress 10/10
September 5, 2024
They were fantastic
They were fantastic. Delivery was on time with proper and accurate communication. Thanks dreams
October 26, 2024
Excellent service
Excellent service, the seller showed us several product and price options and we were able to make our best choice, thank you very much! 😃👏👏👏
October 13, 2024
Good communication wore shoes cover…
Good communication wore shoes cover with had a look before bringing bed in
October 4, 2024
Reply from Dreams - Peterborough
Good Afternoon Joel,
Thank you for taking the time to leave us your review.
I am glad to hear you were happy with the communication and service received on delivery.
I have sent you an email incase there was anything further I can help you with.
Many thanks,
Faye
Excellent service
Excellent service
Delivery and fitting of the bed was excellent. Excellent team
September 27, 2024
Met and exceeded my expectations.
September 27, 2024
My dad was comfortable with his bed…
My dad was comfortable with his bed thank you guys from the bottom of my heart you made a 80 year old man very happy
September 27, 2024
Excellent service with a smile
Excellent service with a smile. The staff were very friendly at the Peterborough store and did not waste anytime in meeting my expectations. I would highly recommend this store. The sleep match service was very good and tailored my mattress to my needs.
September 24, 2024
Unprompted review
Great service and excellent comms
Great service and excellent comms. Delivery guys went above and beyond. Impressed.
September 21, 2024
Experience from start to finish was…excellent
Experience from start to finish was extremely good.
September 1, 2024
Couldn't of been anymore perfect
When we walked into the store in Peterborough we was greeted by a member of staff named Dean,asked us what were after then explained the machine that tested us to assess what mattress would suit us,which is a brilliant idea,we found our mattress and bed base along with some pillows that we had tested along with the mattresses.
Sat done to place our order with Dean along with a cup of coffee and hot chocolate which was spot on
August 26, 2024
Unprompted review
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