Our experience was seamless. We had done our research, but your employee, Chris, was excellent and helped us to identify the bed we needed and within 20 minutes we had bought the bed and left. Custome... See more
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We were greeted by Jo, a lovely lady and was extremely helpful, she explained all the information, Including the computer bed which advises which bed is best for each individual. Needless to say we c... See more
I was. Very impressed with the service very professional Alex’s was very attentive and extremely knowledgeable let us take and make our decisions with ease we didn’t find him pushy at all which was ve... See more
The young lady was an absolute delight, nothing was to much trouble for and she guided us through the purchase with a lovely smile and attitude. 10/10 from Us Mr & Mrs Chappell Thank you.
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Wessex Gate East Retail Park, BH15 3TF, Poole, United Kingdom
- 01202122284
4.8
Excellent
295 reviews
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Thanks so much .merry to all .kiss and…
Thanks so much .merry to all .kiss and hug s Suzanne and Richard xx
December 2, 2023
Poole store review
We went to dreams in Poole and the lady who served us was very helpful. We were shown how to us the mattress machine which tells you which mattress suits your needs. She then walked around the store with us talking us through all the mattresses which would be the best for us. We’re very happy with our purchase and probably would have purchased the wrong type of mattress if we didn’t have the help from the lady who served us.
November 19, 2023
Unprompted review
Very good service.a1 from start to finish
Very helpful staff .we found out which bed was ideal for us.it was a dreams 1600 gel bed.it was delivered on time .by very helpful guys.this is the best bed and service we have ever had.a pleasure to do business with.without any pressure.thankyou.
November 11, 2023
Great service
Great customer service, very good explanation for every questions we've asked, all the information about promotions at the time!
November 18, 2023
Adapted to my budget
Adapted to my budget. Patient store advisor. Generous offers/extras on purchase. Respectful & helpful delivery guys.
November 4, 2023
Excellent Service
A large showroom with lots of beds and mattresses to suit all needs. Plenty of staff to help along with a fancy machine that suggests which mattress might suit you personally. Good service from ordering right through to very helpful and polite young delivery drivers, nothing too much bother. Well done dreams, an excellent all round service.
October 13, 2023
Shaun at Poole made spending an awful…
Shaun at Poole made spending an awful lot of money a fun and friendly experience.
September 18, 2023
Unprompted review
Great service
Great service . Sales made everything clear. Delivery fantastic. At last I get a better night's sleep, and afternoon nap as well
September 2, 2023
Very Good communication!
Very Good communication!
Reliable
Good staff -helpful-polite-knowledgeable
August 30, 2023
Positive experience
I had a really good experience with dreams , love my new bed, it's taking me a little while to get use to as it's really high. The only problem I have is that every time I sit on the bed the mattress moves.
August 18, 2023
Good sales person in shop,good delivery…
Good sales person in shop,good delivery team excellent bed.
July 27, 2023
Bed delivered and setup as promised
July 21, 2023
Hannah in your Poole store is very…
Hannah in your Poole store is very knowledgeable. Showed us everything that your sleepmaster recommended and told us the differences between them. Explained all the finance details when we came to make our payment. Excellent member of the team.
June 3, 2023
Unprompted review
I needed a bed fast …
I needed a bed fast due to pending hospital visit. They sorted everything and all was well until the bed was delivered and wouldn’t go up the stairs.
I now needed another bed faster!! The guys at dreams were brilliant, sorted everything out with as little fuss as was possible and the new bed is super comfy.
Would not hesitate to go back to them again. Brilliant
May 30, 2023
superb company, the best
Dreams for Beds and Mattresses, you can't go wrong, great value, exceptional quality in what ever you buy.
May 31, 2023
Unprompted review
Dreamy
Wide selection of bed options avalible with very helpful & knowledgeable staff.
May 28, 2023
Unprompted review
brilliant experience
brilliant experience, knowledgable salesmen.
we even got to sleep test on a machine
and the mattress is amazing!
May 25, 2023
Gentleman in store was very helpful…
Gentleman in store was very helpful amnd there was no pressure.
April 28, 2023
Excellent pressure free sales
Friendly sales. Prompt delivery. Helpful and friendly delivery team.
May 12, 2023
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