Dreams - Poole Reviews 

Delivery was on time the day it was booked for delivery the delivery men were very good and tidy all very good

Lovely mattress comfy sleeping

Very good comfortable new single bed
Very pleased with design and comfort of bed

Extremely disappointed with the return service. Purchased bed and a mattress from the store. They only had the white frame in the store but I decided to go ahead with the grey colour that I could only see on the website. When the bed arrived I did not like the colour as appeared different than on the website. Bed is still in the original box and I only opened the top to see the colour. Called the customer service and was told that items ordered in store cannot be returned and referred me to terms and conditions. Why I was not informed of this when I was purchasing the bed? Extremely disappointed with the service. I was expecting more from a well established company like Dreams.

The quality of the divan and head board are both excellent, when we set the head board at a height that looked both comfortable held in place by screwing up all 4 holdiing studs through the slotted timber supports and replaced the mattress it became obvious that the mattress was overhanging the bottom of the divan. The only solution was to raise the head board to allow the mattress to sit comfortably between head board and divan. Unfortunately this means that only one holding stud can be fixed through each timber support. Not a good answer as the head board is not held by all 4 holding studs, one through each timber, and is far from rigid.
We do feel that the timber supports should be designed longer to allow for mattress thickness. Or ideally the divan made slightly longer.

Very friendly sales person helped us a lot

Walked into Dreams Poole just to take a look, walked out with £700 of new mattress stuff.

Safe to say, sales are really nice, only eclipsed by the quality of the bed - so comfy it makes me want to never get out of it. Can't beat comfy.

Delivered on time. Very efficient, good instructions from salesperson in shop (Poole) to communications from delivery firm.

New bed VERY comfortable, given free mattress protector. All a good experience and service.

Helpful knowledgeable staff, great service. Would return again

Lots of selection in showroom. Helpful staff but given space to make choices.

Excellent service at Dreams in Poole. The assistant was friendly, efficient, very helpful and had comprehensive product knowledge. After discussing my needs, I took the 3 minute mattress test to identify the best mattresses for me and after a try-out on each one, I made my choice accordingly. We agreed a delivery date and all went to plan. Lovely comfortable mattress, I couldn't be happier!

From initially looking at beds to placing my order then upon receipt of my bed Ive had a wonderful experience with Dreams. First class customer service and communication.

Seamless process from start to finish everything as described and on time

Excellent service in buying the headboard,

From start to finish it was an easy process thanks again

Polite friendly and helpful

The salesman was very helpful and the delivery men were excellent covering their shoes delivering the mattress upstairs and assembling the bed. (PERFECT). Thank you

Excellent service, good communication with your staff.

James was so very helpful, without being pushy. He showed us a few different beds as we had not given him a budget.

We eventually decided on our new mattress and are extremely satisfied with it.

We would have no hesitation in returning to Poole Dreams for any future purchase.