Genuinely helpful & friendly personal service from Niamh (pronounced like Neeve). Also a pretty good deal and products from Dreams. Happy with the whole experience. The constant sales and the scientif... See more
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We came into the Portsmouth store looking for a new mattress for our new home. Shannon advised us and took us through a sleep match assessment and discussed suitable mattresses for myself and my partn... See more
Shannon at Ocean Retail Portsmouth was superb from start to finish. We came away with what we came looking for. Very happy and will be a restful 💤
We loved the bed fitting machine, quickly identities best mattrsss and pillow guidance. Only negative was we had to wait to be served as only 2 salespeople
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2c Ocean View Retail Park, PO3 5HH, Portsmouth, United Kingdom
- 02382128791
4.9
Excellent
160 reviews
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The staff really friendly and knows the…
The staff really friendly and knows the product highly recommended. And the product’s quality is excellent.
March 7, 2024
We loved the bed fitting machine
We loved the bed fitting machine, quickly identities best mattrsss and pillow guidance.
Only negative was we had to wait to be served as only 2 salespeople
March 1, 2024
It is amazing when I lay on it I can't…
It is amazing when I lay on it I can't get off its so comfy
February 25, 2024
Bed for life
Professional and knowledgeable about all their products. Friendly and approachable. Got a fantastic deal on a bed, mattress and all of the bedding needed by waiting for a clearance mattress. Waiting for my next purchase for myself.
February 24, 2024
Unprompted review
All i can say is,it worth the effort to…
All i can say is,it worth the effort to try this brand!!!
I'm fully satisfied about my shopping in here!!!
I think i have said everything with my review
February 20, 2024
Unprompted review
Fantastic customer service from start…
Fantastic customer service from start to finish.
Great communication about delivery.
Can't fault them! Would happily use dreams again for a bed purchase.
February 2, 2024
10/10
As soon as i came in the store a staff member approached me. She gave me all the specific details on every bed, colours, mattresses and bed boards. The mattress was a little expensive for me but was very comfortable. The bed on the other hand is very well made and in high quality. It does not squeak or make noises which shows the quality of the bed. I highly recommend dreams if you are looking for a bed that does not squeak and that is affordable.
January 22, 2024
Unprompted review
Shannon was very helpful and very…
Shannon was very helpful and very friendly. Great experience. Thank you so much. Shannon went above and beyond 😷
January 19, 2024
Excellent service and very good quality
December 28, 2023
Unprompted review
Great service from start to finish
Great advice and service in the showroom. Brilliant delivery service too.
December 10, 2023
Lovely
Lovely, honest and personable sales rep in store - along with her other colleague who interjected with helpful support.
The delivery duo were a delight!
Thanks all!
December 14, 2023
Every one were very polite and very…
Every one were very polite and very helpful took time to make sure I got the mattress I wanted and what would suit me sleep wise
November 30, 2023
Dreams- Portsmouth
The staff in Dreams, Portsmouth, were very friendly and helpful. Helped us to choose a bed, after trying out quite a few! We are extremely pleased with our purchase.
November 17, 2023
The comfort!
November 25, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unfortunately the salesman did not show…
Unfortunately the salesman did not show all the mattresses that were available
November 12, 2023
Reply from Dreams - Portsmouth
Good afternoon Gerald
Thank you for taking the time to speak to me today. I am glad we have reached resolution on the matter, and I can confirm your replacement mattress will be delivered on 4th December.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
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