Dreams - Reading Reviews 

Still waiting for delivery (nearly 11 weeks and was ordered from shop, not online). Had two 'apology' emails that it's not coming but without an alternative date. Trying to get hold of someone on the phone to chase this up just adds to the frustration. Nobody picking up after a 35 minute call so gave up. Not impressed. Appaling way to treat customers who've had the money for the bed upfront. No idea when the bed is coming. Disgraceful.

Very good service, William helped me find a mattress for me after a 3 minutes sleeping machine test. Thanks!

Claire was very attentive and very knowledgeable making our visit a pleasure.
We were given tea and coffee whilst trying the mattresses.
The purchase of our mattress and pillows was a pleasurable experience and we now await delivery and a peaceful nights sleep

We were shopping to swap our mattress in the Reading store and Will was so helpful! He had a lot of knowledge and was able to advise us based on what we have and what our problems were. Would definitely recommend speaking to him if you come to the Reading store!

Kevin was very knowledgeable about the different styles of bed bases. We were offered water.
We finally homed in on one style and bought it. Very good delivery timescale including assembly and taking away our old bed,

The sales person Claire was polite and knowledgeable about the product offered once we had completed the assessment on the Dreams bed . She guided my wife mainly to the product that would suit her as she informed Claire of back issues she experiences with our current mattress.We now await delivery and hopefully the right choice has been made but with the 100 day exchange policy we have peace of mind.

Friendly, knowledgeable staff and a wide range of mattresses and pillows to try out. Relaxed atmosphere with no sales pressure.

Claire was absolutely amazing, very helpful, super friendly.

From start to finish the leaves of service was out standing help full in store to deliver thanks

Brilliant service yet again from Dreams, which is why we went back 7 years later to order the same mattress for another bed. 10/10 for sales, customer experience and delivery.

Everything was brilliant from the welcome when we entered the store to the delivery. The sales perdon, Claire was fantastic. The result is we have a lovely comfortable new mattress.

Helpful staff, easy delivery. All went smoothly.

Excellent customer service and the delivery/ assembly team were fantastic. Highly recommended. And of course the beds are perfect 👌

Really helpful in guiding us through purchasing a new bed. We had no idea there were so many options. Very knowledgeable and very patient as we really didn’t know what we wanted. We also appreciated that we were given lots of time to try out and decide what was best for us.

From start to finish went superbly well From sales representative to delivery guys well done.

The service I received from Claire @ Dreams Brunel Retail Park, Reading was absolutely fantastic!! She advised on the right mattress for me, the right pillows for me and all with a smile and a great connection. I went into the store as my first stop in my bed shopping journey and ended up buying my new mattress and bed. There was really no need to keep looking! Claire, you're amazing, I hope that Dreams recognises what a gem they have working for them :)

Best purchase I made in years. Never value my sleep before. Now I know what I was missing all these years

The delivery team arrived within the predicted timeframe that the driver gave when he called in advance of their arrival. They were most friendly and courteous to both myself and my wife and took great care when bringing the divan and associated components into our home. As I was not going to install the divan immediately, the driver showed me where the castors were and explained how to fit them. He also showed me the headboard and explained how the legs are fitted and assembled to the divan. He stressed the need to take care when removing the protective wrapping from the mattress and to ventilate the room, also to let the mattress air before covering or using. And, most importantly, the mattress rotation procedure. The explanations were so comprehensive that the included handbooks were merely a reference, if needed. He also informed me that if the comfort level of the mattress was not as expected (too soft, too hard etc.) I could contact Dreams for resolution. They could not have been more helpful and took every care when in our home and outside. They are both a credit to and an advert for Dreams as they, like the showroom staff, are the true face of the company when interacting with the customer. Their service and assistance was very much appreciated. The divan is now fully installed and looks really good. The size and comfort has been greatly appreciated by my grand children, young and older, who like to have sleepovers and longer stays. The whole experience has been a pleasure. Highly recommended.

Excellent service in showroom, could easily have slept there for the night… (maybe open up showrooms for sleep overs or Airbnb 😜)

Delivered on time and straight to bedroom, with enough time to unpack and left mattress before bed time zzzzzzzzzz