Dreams - Redditch Reviews 

247
TrustScore 5 out of 5

4.9

Unit1 Washford Trade Park, B98 0GZ Redditch, GB


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Rated 5 out of 5 stars

We were treated exceptionally well by Geoff in the Dreams shop in Redditch. We were given the experience of the sleep match which was great. Geoff help us out greatly even when my partner changed her... See more

Rated 5 out of 5 stars

We had a great experience with Nicki at the Redditch store. We did the sleep match and Nicki answered all of our questions on the Tempur options. We werent rushed or pressured at all and we came away... See more

Rated 5 out of 5 stars

Geoff at the Redditch branch was fantastic, the two other team members there on the 12th of September were also great. Very knowledgeable, understanding and patient as we had a little one with us, wh... See more

Rated 5 out of 5 stars

Went into the Redditch branch and was greeted by Nichola, who was very helpful. I didnt feel rushed and was allowed to look around, without feeling pressured into buying. I am now waiting delivery. Ve... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit1 Washford Trade Park, B98 0GZ, Redditch, United Kingdom

  • 01527353144

4.9

Excellent

TrustScore 5 out of 5

247 reviews

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4.9

All reviews

(247)

14,895 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products

Great products, easy to find what you want at a great price. Jeff was excellent from start to finish with helping us purchase

September 13, 2026
Rated 5 out of 5 stars

I visited Dreams yesterday and was very…

I visited Dreams yesterday and was very impressed with the service I received from all the staff they were lovely the lady who helped me choose the right bed frame and mattress was very knowledgeable and I was not pressured into anything her name was Nicky and she was a credit to Dreams everything was explained would recommend

September 13, 2026
Rated 5 out of 5 stars

Geoff was amazing in Dreams of Redditch

We were treated exceptionally well by Geoff in the Dreams shop in Redditch. We were given the experience of the sleep match which was great. Geoff help us out greatly even when my partner changed her mind several times.

September 13, 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience with Nicki at…

We had a great experience with Nicki at the Redditch store. We did the sleep match and Nicki answered all of our questions on the Tempur options. We werent rushed or pressured at all and we came away having ordered our new mattress. She explained all the options available to us and we are thrilled with our purchase. Thank you! 😊

September 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Daren was so knowledgeable and helped us choose our favourite mattress. He was kind, generous with his time and didn't pressure us into any sale.
Nicki then helped finish the job by ordering our supplies and offered knowledge on mattress protectors.

Lovely shop, lovely people and would recommend.

September 12, 2026
Unprompted review
Rated 5 out of 5 stars

Geoff at the Redditch branch

Geoff at the Redditch branch was fantastic, the two other team members there on the 12th of September were also great.
Very knowledgeable, understanding and patient as we had a little one with us, which Geoff was fantastic with.

September 12, 2026
Unprompted review
Rated 5 out of 5 stars

Went into the Redditch branch and was…

Went into the Redditch branch and was greeted by Nichola, who was very helpful. I didnt feel rushed and was allowed to look around, without feeling pressured into buying. I am now waiting delivery. Very pleased with the service I received.

September 5, 2026
Rated 5 out of 5 stars

Very helpful member of staff who took…

Very helpful member of staff who took the time to listen to what I wanted. She gave good advice and on the strength of this I purchased a matress for my guest bedroom. She made the buying process a pleasant and easy experience.

September 5, 2026
Rated 5 out of 5 stars

Excellent service from going to the…

Excellent service from going to the store and choosing a bed & mattress Alice was our go to person she arranged everything . Delivery was told we would get an Email about the delivery slot we had a phone call the day before from the delivery guys and a morning call from them on the delivery morning they were all done and dusted with the taking out of the old and putting in the new Bed .. friendly lovely lads explained everything when they had finished about the bed and of we had any problems so far so good no problems at all

June 28, 2026

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