We were given a lot of help by Jas on the day we visited Dreams. Before anything she offered us a drink and then gave us suggestions for the type of bed we required and as we weren't sure of size she... See more
Location
Switch locationUnit 6B, Gallows Corner Retail Park, Colchester Road, RM3 0AD Romford, GB
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See what reviewers are saying
We were served by Martyn who is friendly, patient and v knowledgeable. He used the mattress machine to identify the best type of mattress which was really impressive. A very painless experience to... See more
Jaz was very helpful in assisting us with choosing our mattress . We wanted a Tempur mattress and she encouraged us to try it with the help of prompts on trying out our normal sleep positions from the... See more
Customer Service was excellent. The staff was friendly and welcomed me nicely She had time to show me the matress Which were more suitable from the details I gave. This was exactly what I ne... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6B, Gallows Corner Retail Park, Colchester Road, RM3 0AD, Romford, United Kingdom
- 01708948286
4.9
Excellent
163 reviews
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Mattress purchase
Helpful salesman. Did not rush or press us to buy. He explained what we needed fully. Delivery was on time. However did think after paying over £2000 for 2 mattresses having to pay £40 to have old single mattresses taken away was quite excessive.
November 12, 2023
Professional sales person 👍…
I had recently purchased a double mattress and was served by a very polite, knowledgeable but not pushy sales assistant. I returned one week later to purchase a single mattress and was served by the same assistant who equally as professional as he was on my first visit.
November 11, 2023
buying a mattress
Nice store lots of mattresses and beds to look at friendly staff easy parking. Would go there again.
October 5, 2023
Unprompted review
Goodnight sleep
August 30, 2023
Great support from team in store
July 27, 2023
Excellent customer service at all…
Excellent customer service at all stages of purchase, delivery, and after-care.
May 31, 2023
Friendly helpful staff in shop
Friendly helpful staff in shop, mattress arrived on time helpful delivery drivers. Lovely mattress.
May 18, 2023
Arrived in excellent condition
Arrived in excellent condition. Great customer service. Speedy delivery.
May 4, 2023
Paying for the bed to be assembled is worth every penny
Great service in store and very good communication throughout.
April 28, 2023
Great service very pleased
April 7, 2023
The friendliness and competence of the…
The friendliness and competence of the staff
April 2, 2023
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I spent £1000 in dreams and they give me a parking ticket
I come in your store and spent £1000 on one mattress and got a parking ticket. The ticket is now in dispute for the second time after they told me they will not cancel the ticket I will never shop in dreams again
March 12, 2023
Reply from Dreams - Romford
Good afternoon Grant
Thank you for your recent review. I am sorry for any inconvenience that this has caused you.
Whilst I understand your frustration, the car park and associated rules and conditions, are overseen by the landlord of the retail estate, and as such Dreams have no control over this. I am afraid it is not possible for Dreams to intervene on this matter, and you would need to take the matter up with the parking company directly.
I have sent you an email with a suggested resolution which I hope you will see as suitable. I look forward to hearing from you shortly.
Many thanks
Peter
Assistant who sold to me & 2 men who…
Assistant who sold to me & 2 men who delivered all good
March 9, 2023
Very helpful and professional staff
Very helpful and professional staff
Got what I required and delivery guys were so helpful and professional
February 22, 2023
The mattress that I saw in the show…
The mattress that I saw in the show room is not the correct quality that I have received. The top layer is different on both sides and not fluffy like what I had seen in the showroom and hence this is making me go for a different mattress. The worry is what if the same thing happens again??? I have never been this disappointed and will be going on social media about this experience.
February 11, 2023
Reply from Dreams - Romford
Dear Miss Shah
Thank you for your review. I am sorry for the issues you are having with your mattress.
I cannot see that you have contacted us regarding this, so it is a bit disappointing that you have not given us the chance to resolve this for you before going to Trustpilot, but I do understand the frustration.
I have emailed you with a suggested resolution which I hope you will be happy with. I look forward to hearing from you shortly.
Many thanks
Peter
It was great I got try out new…
It was great, I got try out new technology which helped decide the perfect mattress for me and great assistance in buying.
December 1, 2022
Customer service excellent.
Customer service in store excellent.
Delivered on time.
My new bed so comfortable. Sleep really well.
November 18, 2022
perfect experience
I was greeted and served by Iqbal on arrival, he was very polite and helped me find the perfect mattress for me. I couldn’t of asked for better service. He was very knowledgeable about what had to offer and the details of any product we asked about. 10/10
January 7, 2023
Unprompted review
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