Fully satisfied so far. Shown all the beds after lying in the test bed. All my questions answered and the benefits of each shown. It was delivered on time on Monday and the old one taken away. Wh... See more
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Whilst purchase was great, the delivery wasn't. We had a time slot in the afternoon which we aimed to be at, had a call in the morning saying they'd be 15 mins early, this wasn't an issue, the... See more
Company replied
The shop assistant was very friendly, helpful but not pushy and very knowledgeable on 7 September in Parkfate
The process was excellent from start to finish with John taking me through the mattress options swiftly and skilfully in an engaging and friendly manner throughout...delivery team also...mattress boug... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4B Great Eastern Retail Park, S62 6EJ, Rotherham, United Kingdom
- 01709215069
4.8
Excellent
140 reviews
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Excellent service as usual!
Excellent service, as usual, from start to finish. Always use Dreams for beds and would highly recommend this company, zzzzzzzz, sweet Dreams.
May 3, 2025
Great service in store
Great service in store, helpful sales lady. Delivery arranged for when I was available
April 19, 2025
Anita sales assistant was brilliant in the Park gate store
The sales assistant was brilliant in the Park gate store and didn’t rush me and was so helpful around my disabilities. I took my daughters and we was all offered a cuppa and I got the chance to be read by the computer bed which offered me the best bed and mattress for me needs. I’ve got to say the bed is extremely comfortable and I’ve not slept in year like I have this last week
March 2, 2025
Lovely helpful staff in store and…
Lovely helpful staff in store and delivery was smooth with no issues. Happy with our new bed. Only downside was limited delivery date options.
April 4, 2025
A Dream job well done!
The sales assistants were knowledgeable and explained points well. The delivery team were punctual and removed the old bed successfully. They then put together the new one and were careful with surroundings.
March 30, 2025
From the beginning at the shop the…
From the beginning at the shop the sales representatives were extremely helpful we chose the mattress we wanted and they gave us a delivery date. The delivery men were spot on they took the mattress upstairs and placed it on the bed then removed our old mattress.
The only down side is that we find the mattress to be slightly harder than what we were expecting.
March 20, 2025
The guys appeared when they said they…
The guys appeared when they said they were, did the job quickly but efficiently. They were very pleasant
March 3, 2025
My experience at Dreams was incredible…
My experience at Dreams was incredible - such friendly, helpful and knowledgeable staff and I left utterly satisfied. Louise was amazing and made the whole experience amazing. Thank you to everyone at the team
March 2, 2025
Unprompted review
Staff friendly in the Rotherham store
Staff friendly in the Rotherham store, very help full, listen to our needs and wants and assisted promptly.
Staff are not pushy and leave you to browse at your own leisure
February 21, 2025
Everything was perfect from showroom to…
Everything was perfect from showroom to my bedroom it's been a dream thankyou x
February 21, 2025
Impressed by professionalism of sales…
Impressed by professionalism of sales person. Delivery took 3 weeks so wasn't too happy about that. But mattress is very comfortable
February 13, 2025
Great service from start to finish
Great service from start to finish. Staff spent time helping us to select the right mattress for our needs. Delivery was exactly as stated and removal of old mattresses was a very helpful service.
February 15, 2025
Best Decision I've Made In A Long Time!
Honestly this new mattress is the best purchase that I've made in a long time! My and partner decided to treat ourselves to a king size bed for our new home we recently bought and needed a new mattress to go along with it. We took a trip to dreams to have a look at mattresses and luckily they had a sale going on as well (which made things better after buying a new home) and a very lovely worker called Danielle came up to us asking if we needed any help. Honestly Danielle is the most loveliest and professional person I have come across in a store lately, she had a smile on her face, really friendly, easy to chat to, just generally made the store and shopping experience great! We tried their mattress machine to see what mattress would suit us best, partner came up as any combination is fine, mine had all this specific things that would be best for me because my body has to be awkward like that! I said we were currently on a memory foam mattress at the moment but I wake up in a lot of pain and through the night. She showed us a few mattresses that would help benefit me with the needs I needed and was patient while we tried them out and made sure we were comfortable on them. After choosing the right mattress we had a chat, arranged delivery and paid up, Danielle made sure we were happy with our choice and can change our mind before delivery date as well. Now the mattress is here we have both honestly had the best night sleep in a long time! I don't wake up in as much pain anymore, partner says his back feels a lot better then it use to, both now feel properly refreshed and ready for the day! I would highly recommend people to visit this branch for a new mattress! Really has given me the better night sleep that has been needed for a long time!
January 18, 2025
Delivered on time OK
January 12, 2025
Friendly welcome to the store
Friendly welcome to the store, no pushy sales. Good knowledge of the mattresses. All round pleasant experience.
January 3, 2025
Unprompted review
Excellent staff who helped me…
Excellent staff who helped me choose...fantastic communication
January 3, 2025
Was eventually able to have a good…
Was eventually able to have a good night's sleep, the mattress is so comfortable
December 27, 2024
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