Emma was very kind, welcoming, and helpful. However, we did feel like there were a lot of staff members just sort of sitting around watching / chatting? I'm sure it's just because it was a slow aftern... See more
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I had a list of questions to ask and without me having to dig into my handbag, the young lady explained everything on my list and even more. When the new mattress came it was well wrapped so ther... See more
Excellent service from both Paul and Jo No high pressure sales just genuine advice Delivery was as advised,on time by Ryan who kept us informed by text of his time of arrival Would definitely rec... See more
the staff in store were extremely helpful and we were very impressed with their attitude and advice. We spent quite a time trying out various mattresses before we made our final selection, but never f... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Dairy Meadow Lane, SP1 2LE, Salisbury, United Kingdom
- 01722433097
4.8
Excellent
234 reviews
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Great mattress
Nice staff, and decided on med/firm mattress. Did not have to wait long for delivery and delivery men were excellent. Lovely, very comfortable mattress. Would definitely go to Dreams again.
November 22, 2025
Nathan was beyond informative and…
Nathan was beyond informative and helpful when we were searching for a mattress. Our current mattress was no longer in stock so he diligently suggested several similar mattresses and explained all the benefits and features so eloquently. This is exactly why we shop at Dreams, and in-person. Thank you again, Nathan! I hope you get the recognition you deserve.
October 31, 2025
Unprompted review
No pressure
We knew what we wanted and all our questions were answered without sales pressure to spend more. We are extremely happy with the motorised bed frame. All parts of the purchase were handled professionally.
November 7, 2025
Great service in-store, delivery and build
Great service in-store and the delivery team were fantastic. On time, paid extra for the build, well worth the additional cost. Team explained the product features and left everything tidy taking away all packaging
November 7, 2025
Excellent Service and highly recommended
We were looked after from the moment we walked through the door. The staff were helpful and
knowledgeable which helped us to purchase a new mattress in no time at all.
We would certainly use them again.
October 4, 2025
Delivery was swift and the team…
Delivery was swift and the team delivering were polite.
October 25, 2025
Excellent service from both Paul and Jo
Excellent service from both Paul and Jo
No high pressure sales just genuine advice
Delivery was as advised,on time by Ryan who kept us informed by text of his time of arrival
Would definitely recommend Dreams in Salisbury to anyone thinking of a new bed or mattress and also very competitive on price
5 stars alround !
October 2, 2025
Happy with service from start to finish.
Happy with service from start to finish, Store staff helpful & knowledgeable, delivery smooth, on time & was kept up to date with delivery times. Bed was efficiently assembled by 2 friendly & respectful delivery men.
Love my new bed….🥰
October 10, 2025
Dreams offer a tailored service to meet…
Dreams offer a tailored service to meet individual needs. Staff are friendly, helpful and attentive. The Salisbury branch are first class and Nathan and Paul excellent ambassadors for the business 👍
October 10, 2025
Unprompted review
All I can say is
All I can say is - so far, so good,! Seems very good and no complaints
August 29, 2025
We wanted to buy an ottoman bed base to…
We wanted to buy an ottoman bed base to enable to have storage without using the loft .
We went to Dreams in Salisbury where the staff explained our options with no pressure and polite service , we ended up buying two beds and arranged delivery convenient to us and disposal of the old beds.
The delivery team were fantastic keeping us informed of delivery times etc , on arrival they carefully removed the old beds and assembled the new ones and ran through the operation of the ottoman storage .
It was great to deal with a company which places the importance of customer service , sadly lacking with some organisations today .
I cannot recommend Dreams highly enough.
August 20, 2025
Helpful not pushy
Very helpful to make sure we were ordering the right mattress without being pushy. All details expolained clearly.
August 11, 2025
À very positive experience
Buying a bed and mattress was a very positive experience. We were given a very warm welcome and our sales person was very knowledeable. We were given as much time as we needed to buy the correct bed and mattress, trying out at lots. At no time did we feel pressurised into buying something we did not want.
July 13, 2025
They were very good at getting what we…
They were very good at getting what we wanted and sorting it out for us¹
June 15, 2025
Ben is the best and I really like the…
Ben is the best and I really like the bed . Thank you so much
June 14, 2025
The procedure of choosing our double…
The procedure of choosing our double bed couldn’t have been easier, everything explained and delivery booked. We were informed of the time it would be delivered and everything went smoothly . The delivery team very professional, overshoes on ,bed assembled and all packaging taken away. We can’t fault the whole process,very pleased
June 8, 2025
Excellent customer service and knowledge
Excellent customer service and knowledge
May 17, 2025
Unprompted review
Superb service
Paul at Salisbury branch was very attentive and clearly explained all the options open to me for a new mattress. I found the auto assessment bed quite fascinating, this bed with multiple sensors determines the right bed for you automatically. The thing I liked was how comprehensive Paul's attention to detail was and how lovely the mattresses are.
May 18, 2025
Unprompted review
Attention to detail needed
Customer was very good, delivery on time and very polite young men who delivered, but very disappointed you can’t be bothered to spell my name and surname correctly I.e Tery (Terry) Rositer (Rossitter) on all of the documents.
However l would recommend Dreams to friends and family.
May 3, 2025
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