Dreams - Stafford Reviews 

226
TrustScore 4.5 out of 5

4.7

Greyfriars Way Retail Park, ST16 2SD Stafford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very helpful and friendly staff - great deal price on mattress - delivered quickly and on time with great communication all through process - and very comfy mattress

Rated 5 out of 5 stars

The experience was very good until I got this Email that indicates you can't be bothered to get my pronominal correct inside of my actual Email address being a clue. The mattress itself is brillian... See more

Rated 5 out of 5 stars

We visited the Stafford store at the weekend and had a very warm welcome from Emma who got us straight on the bedmatch machine to tell us what mattress was best for us along with showing us all the be... See more

Rated 5 out of 5 stars

Walked in to Stafford branch, the sales lady remembered me from browsing previously and the kind of beds I was looking at, albeit 6 months prior! Pointed me in the direction of the perfect bed for me,... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Greyfriars Way Retail Park, ST16 2SD, Stafford, United Kingdom

  • 01785303531

4.7

Excellent

TrustScore 4.5 out of 5

226 reviews

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4.7

All reviews

(226)

14,593 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy mattress

Service in the store was excellent and the delivery team were tremendous. The mattress is so comfortable after the my last failing and redundant mattress.

February 6, 2026
Rated 5 out of 5 stars

Excellent experience

Excellent customer service, helpful and friendly in store. Great communication regarding delivery. Delivery team handled with care and saw everything was in order. The mattress itself is extremely comfortable. Overall a great experience, thank you.

January 14, 2026
Rated 5 out of 5 stars

Great customer service

Great customer service. Polite knowledgeable, listened to product needs. Options given. Customer focused. No hurry to make an informed decision. Great product quality for cost/money and guarantee. Made the Experiance a dream.

January 4, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible quality

Got to be the worst quality beds I’ve seen , my wooden bed had broken down the centre after a few months , just from normal usage , I had to build a wooden support brace underneath untill I bought a new bed, they use cheap wood to produce they’re beds which are poorly constructed and after paying nearly £500 I would not recommend to anyone , dreams are pretending to be high end but they’re beds say different, cheap beds that last as long as beer in a boozer .

October 1, 2025
Unprompted review
Dreams - Stafford logo

Reply from Dreams - Stafford

Good morning,

Thank you for your recent review.

I am sorry to hear that you are disappointed with the quality of our product.

If you would like to discuss this further please provide your details as requested via Trustpilot.

Kind Regards,

Wayne

Rated 5 out of 5 stars

Top service & communication

Visited Stafford Dreams store and the customer service from Paul & his team was outstanding.

Great communication and helpful advice to assist us with choosing our purchases.

Highly recommend Stafford Dreams

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

A good experience

I found it extremely easy to purchase a base with drawers and mattress. The staff were knowledgeable and offered advice when requested.. The purchases were delivered on the date and time quoted and the delivery team kept me informed throughout. The men were respectful to my home and wore overshoes when entering.

November 29, 2025
Rated 5 out of 5 stars

Fabulous purchase at a great price!

Fabulous purchase at a great price!! Didn’t realise how much we needed a new mattress!
Great customer service too, staff very friendly and did not pester us in store! Well done Stafford 👏.

November 7, 2025
Rated 5 out of 5 stars

Lovely experience and service provided

We arrived late just on a whim as we wanted to test out some mattresses. We were greeted by the lovely Sean and he made us feel very welcome. He offered us drinks and talked us through everything they had to offer with the sleep match, worked to my budget to find me my perfect divan and mattress. It was a lovely experience and we greatly appreciated him going through the transaction with us even though it was late in the day and the store was closing soon.

October 3, 2025
Unprompted review

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