We were well received as soon as we walked into the store. Paul Stokes was really friendly and his knowledge is incredible. He took the time to find out exactly what we needed and we are now very happ... See more
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The experience was very good until I got this Email that indicates you can't be bothered to get my pronominal correct inside of my actual Email address being a clue. The mattress itself is brillian... See more
We visited the Stafford store at the weekend and had a very warm welcome from Emma who got us straight on the bedmatch machine to tell us what mattress was best for us along with showing us all the be... See more
Walked in to Stafford branch, the sales lady remembered me from browsing previously and the kind of beds I was looking at, albeit 6 months prior! Pointed me in the direction of the perfect bed for me,... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Greyfriars Way Retail Park, ST16 2SD, Stafford, United Kingdom
- 01785303531
4.7
Excellent
226 reviews
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Excellent support and delivery
Excellent support from the Sales Advisor, and the delivery team did a fantastic job.
February 2, 2025
Excellent customer service and knowledge
January 4, 2025
Nobody put a foot wrong
Brilliant customer service from start to finish. I got a really great mattress that suits my body perfectly.
January 19, 2025
The customer care I received from…
The customer care I received from Sally, she explained everything clearly and so far the bed seems perfect.
January 3, 2025
Very impressed with the bed
Very impressed with the bed, my son is very happy with his bed and says it is extremely comfortable and cosy
January 19, 2025
Superb comfortable bed.
From our purchase in Stafford store, the superb delivery and over a week wonderful experience in our new bed.
Thank you Dreams
January 18, 2025
Excellent customer service and…
Excellent customer service and excellent quality of items purchased
January 18, 2025
Excellent short delivery & installation
Excellent short delivery, less than 2 weeks, in time for Christmas.
Amazing installation service. Team removed existing double bed, installed and assembled new double bed & mattress to 3rd floor - all in 30 minutes
December 10, 2024
Good Service
good customer service overall and delivery service .Good deal for small double bed for my boy
December 16, 2024
Pleasant and knowledgeable staff
Pleasant and knowledgeable staff. We weren't rushed when choosing our mattress. It was a bit more than we wanted to pay but you can't scrimp on comfort, it's a very comfortable mattress.
December 7, 2024
Overall very good Good advice about…
Overall very good Good advice about what to choose plus the opportunity to try out the mattress in the shop plus delivered as stated day and time
November 23, 2024
Friendly well informed staff.
Friendly well informed staff.
A very comfortable outcome, so far!
November 15, 2024
Staff were very helpful
Staff were very helpful, nothing to much trouble and they were patient. I'm happy with my purchase and would not hesitate to recommend Dreams to my friends and family.
November 15, 2024
Freindly Staff providing great advice
Great friendly staff with expert advice and fantastic products at a great price point.
October 10, 2024
Unprompted review
Brilliant overall
Brilliant bed and mattress and get so much better sleep now. The staff were lovely and really helpful.
September 27, 2024
Staff at dreams were very helpful no…
Staff at dreams were very helpful no pressure put on us at any time. very helpful in helping us choose the product best suited to us both for comfort and financially.
September 22, 2024
Helpful advice and guidance given.
August 15, 2024
Excellent service
We Would just like to thank your delivery men, Our bed and mattress was delivered on time by 2 very polite gentleman they both had protective slippers over there shoes on entering our property, They both had a dreams uniform on and placed our order in the bedroom ready positioned to assemble, Excellent service and a credit to your company, Many Thanks Mr & Mrs Wallace, Derrington, Stafford
July 31, 2024
Unprompted review
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