We used the Dreams in Stevenage as we were desperate for a new mattress. Roy was so very helpful and knowledgeable and helped us with how to approach our decision to figure out what we were looking fo... See more
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Really knowledgeable salesman. Let us move a couple of mattreses around in order to try them on different bases. Delivery was a big negative. Paid for the mattress, before delivery date was mentioned... See more
Absolutely amazing, I’m sleeping much better, no hip pain anymore. An utterly dreamy mattress, I chose well. I spent a good while in the Dreams store going over and over the mattresses to slowly eli... See more
Fantastic caring service from Mehrnoush. Welcomed us into the store & asked if we needed any help or assistance. We said at the moment "we're just looking" We were left to wander the store & invited... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Stevenage Retail Park, SG1 1XN, Stevenage, United Kingdom
- 01438500172
4.6
Excellent
239 reviews
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Odd business model can’t test a mattress?!?!
I’m not really sure how dreams as a company expect their customers to buy anything from them if you can’t test out a bed/mattress ( unless it’s just particular stores?)and I also find it ageist that a child cannot try out their potential new mattress. Rude male member of staff who approached us and asked our child to get off the bed. Once he found out we were shopping for our child’s mattress his attitude changed but it was too late damage was done and the money walked out the door with us straight into Bensons for beds just across the car park who were more than happy to let our child test the bed, be approachable and more importantly helpful! I’d highly recommend this store has a customer service refresher!
August 4, 2024
Unprompted review
Reply from Dreams - Stevenage Retail Park
Good afternoon Kirsten,
Thank you for taking the time to leave your review. I am very sorry to hear that you were not happy with the service you received from our Stevenage branch. If there is anything we can help with in the future, please do not hesitate to let us know.
Many thanks,
Simon
The staff were excellent and they were…
The staff were excellent and they were polite, helpful and friendly.
July 14, 2024
Good delivery
People who delivered the bed was very lovely and even wore shoe protectors on the carpet. They neatly stacked the bed for us ready to be assembled.
July 5, 2024
The very friendly service and all my…
The very friendly service and all my questions arncerd in a very professional way
July 6, 2024
Excellent customer service
Excellent customer service. Good range of products across different price ranges. Bought a mattress and it was delivered within the week and old mattress taken away. New mattress is really comfortable and great quality. Could not be happier
June 21, 2024
Excellent service
Excellent service instore from Jason, very patient and committed to making sure my elderly mother was happy with her purchase
May 24, 2024
Good advice while choosing the bed
Good advice while choosing the bed. Then the delivery and fitting was perfect.
May 17, 2024
Mattress purchase
We visited Stevenage Roaring Meg store earlier this week to purchase a new mattress. We were looked after by Jason who was very knowledgeable and informative without being pushy. We left the store feeling we had made an informed choice and had enjoyed excellent service throughout our visit. Thank you and well done
April 22, 2024
Unprompted review
Electric Bed
Great salesman, friendly, informative, knowledgeable of the product we were looking for.
Great delivery and assembly team, very polite, clean and tidy when assembling the bed, explained all functions of the electric bed to us, kind and respectful. Can’t fault any of the service we’ve received from entering showroom to receiving our bed.
April 21, 2024
Dreams...the best mattress ever!
Excellent help from the shop assistant in the Dreams shop, Stevenage. There was plenty of choice of top brand mattresses at good prices. There was even a machine to lie on to assess the best type of mattress for your size! The delivery time on the mattress that I chose was four days! The guys who delivered were in and out within 5 minutes. All in all, a faultless shopping experience...not to mention, I'm now enjoying the best sleeps ever!
March 8, 2024
The salesman in the shop was very…Great service
The salesman in the shop was very helpful and steered us in right direction. Ordered mattresses and they were delivered exactly when we were told they would.
March 28, 2024
The service was great
The service was great. The delivery guys were so helpful and kind. The bed is blooming amazing so comfortable and we are pleased with our purchase.
March 23, 2024
Right place to choose Right product
Right place to choose Right product, Happy and good night sleep with good product,
March 22, 2024
Very friendly customer service. Reasonable advice and support , great staff and good quality.
Very friendly customer service. Reasonable advice and support , great staff and good
March 21, 2024
Great matress Great friendly service in…
Great matress Great friendly service in store and delivery
March 8, 2024
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