Dreams - Taunton Reviews 

178
TrustScore 4.5 out of 5

4.7

Unit 3 Riverside Retail Park, Hankridge Way, TA1 2LR Taunton, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Justin from Dreams Taunton is pretty flippin awesome. He sorted out my mattress exchange and refund efficiently, painlessly, and far quicker than I thought possible in the modern world.

Rated 5 out of 5 stars

Sentry was delightful. She greeted us warmly upon entering store and was very helpful in measuring body weight to mattress and allowed a chance to try several mattress, without trying to influence sal... See more

Rated 5 out of 5 stars

We went to the Taunton branch to purchase a new king size bed and mattress. Once we had walked around the store and viewed the large selection, we sat down at a desk and spoke to the assistant, Pip... See more

Rated 5 out of 5 stars

The sales staff's service has been excellent. We've been to the store three times to decide, and at no point did they pressure us; all three times they were very attentive. Special mention goes to the... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 3 Riverside Retail Park, Hankridge Way, TA1 2LR, Taunton, United Kingdom

  • 01823772479

4.7

Excellent

TrustScore 4.5 out of 5

178 reviews

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4.7

All reviews

(178)

14,757 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bed and Mattress

Were were served by Philippa and Aaron at the Taunton store. Nothing was too much trouble and they were both very patient with us as we probably tried every mattress in the store before finding one we liked in conjunction with the bed we were buying. They offered us drinks and went above above and beyond to make sure we were happy. Philippa went through the paperwork thoroughly to make sure we understood everything fully.
Follow-up calls with both of them and then Tricia when we had to make some small amendments were excellent and again, nothing was too much trouble.
The delivery guys, Tom and Joe were also top class. They were very respectful of our property and made sure to explain fully all of the features of our bed + mattress and after sales service available to us, insisting that if there were any problems, no matter how small, to get in touch and all would be sorted.
We would highly recommend the Taunton store and staff to anybody thinking of buying a new bed or mattress. Many thanks to everybody involved.

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, helpful staff who understood my requirements and gave advice accordingly.
Delivery was on date and time stated.

October 9, 2023
Rated 5 out of 5 stars

Shopping in Dreams Taunton

Philipa was very helpful, patient and knowledgeable about the goods she is selling and offering a friendly service. Arun also was helpful when collecting my ottoman. Really pleased with all the purchased made as recommended by Philipa and the delivery men were also excellent. This shows that this team works well together and would have no hesitation in shopping here again . 10 out of 10 for the service provided by Philipa and Arun. Keep up the good work. Thank you

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

Dreams - Taunton Store (Aaron)

Aaron from the Taunton store was super helpful from when we walked in. We used the sleep match machine to help determine what mattresses to look at. Aaron offered us drinks and took around various mattresses and gave in-depth explanations for each one. Aaron gave us plenty of time to explore all the mattresses to narrow it down and didn't pressure us at all (good quality to have). After finally whittling down to mattress we wanted Aaron took us through all the paperwork seamlessly and clearly. Thoroughly recommend Aaron in the Taunton Store.....just be sure not to fall asleep on the mattress though as there is a 3hr limit on the carpark.

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

arrived on date arranged polite men…

arrived on date arranged polite men carried it upstairs and set it up sadly our headboard will not fit this base which we thought it would hopefully we can get it sorted so it will chaps delivering very apologetic about this.

September 7, 2023
Rated 5 out of 5 stars

Went to our Taunton branch of Dreams…

Went to our Taunton branch of Dreams and was greeted by Aaron. A really lovely friendly guy where nothing was to much trouble.
We had a fun, friendly shopping experience at the branch and can’t recommend them highly enough.

July 17, 2023
Unprompted review
Rated 5 out of 5 stars

Dreams Taunton brilliant

Can’t praise this Company enough all Staff members especially Pip spent so much time with my disabled Mother to make sure all her needs were met. We did not at any time feel we were a nuisance.
Fantastic store highly recommend

May 13, 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, helped us find a mattress which was very comfortable (albeit more expensive than I was planning).

I do wish they had warned me the mattress would be much firmer than the one we tried in store though, until it's broken in. I had a shock when it arrived, I thought they'd sent me the wrong one!

May 1, 2023
Unprompted review

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