Great range of mattresses and very clearly labelled. Sales consultant knowledgeable and helpful. Very relaxed about me asking questions, explained everything and encouraged me to try the mattresses on... See more
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Visited Telford Dreams on 7th September,The assistants were very welcoming and offered a drink . We were assessed using the sleep match and advised re pillows. Shaun Bhaker was our assistant and help... See more
Genuinely would give 10 stars if we could. We visited the Telford store and from the moment we walked in we had such a lovely greeting from the manager who passed us onto the expert Shaun who was am... See more
We had a fantastic experience with Shaun at Dreams in Telford. He was so friendly and welcoming, even offering us a drink and being incredibly patient while we had the children with us. Shaun t... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Telford Bridge Retail Park, TF3 4PB, Telford, United Kingdom
- 01952442247
4.8
Excellent
275 reviews
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Great store experience
Great store experience. Delivery on time and polite and careful. Great new mattress
December 3, 2023
Excellent selection of bed frames and…
Excellent selection of bed frames and mattresses at the Telford branch, Shaun guided us expertly through the choices of managers specials, we settled on a antique brass bedframe with a heavily discounted mattress , everything was delivered on the day they promised and installed by attentive fitters, top marks all round, high praise to the sales advisor Shaun, he really looked after us, thanks all round guys.
November 23, 2023
Helpful, friendly staff
Very helpful and patient staff member, Claire, helped my elderly mom choose a new bed recently.
After lying on the "scanning" bed to determine the most suitable options, several beds were offered for her to try out. She found a favourite one, but wanted to have a think about it before spending so much money, so we left it at that on that particular day.
However, we returned a couple of weeks later, and after lying on a couple more beds, the purchase was made, but still there was no pressure from Claire (who even remembered her name), and the whole process was very quick and straightforward.
When the bed arrived 2 weeks later, the delivery men were in and out in less than 5 minutes.
All in all, a very pleasant experience.
September 21, 2023
Natasha was very helpful and patient…
Natasha was very helpful and patient and explained the products to us thoroughly.
We are looking forward to receiving our beds.
November 7, 2023
Unprompted review
Excellent mattresses and sleeping so…
Excellent mattresses and sleeping so much better, staff were fantastic helping me choose the right kind of mattress to suit my needs for aches and pains using the computer system. Made me realise that my old mattresses were no longer suitable as our body changes over time. Thank you and I now look forward to getting into bed with a good night sleep.
October 27, 2023
I found the staff to be really helpful
I found the staff to be really helpful.
They understood our needs and were able to guide us to the best options for us available in store.
October 26, 2023
Brilliant service both in shop and…
Brilliant service both in shop and delivery.
Staff extremely helpful and pleasant.
October 14, 2023
No more tossing and turning a comfortable nights sleep from now on.
My partner and I decided we need a new mattress. So we took ourselves off to our local Dreams having used them before we had a rough idea of what to expect.
Having tried out a few ,we found the one which we both love. It's been on our bed now for ten days and it really is comfortable so pleased with it .
October 14, 2023
Great service from start to delivery
Very helpful staff making sure that I got the right mattress to suit my sleeping posture and also getting the right base to suit my budget everyone involved at this store have been very helpful from the start of my bed journey right up to the final delivery and installation highly recommend
October 2, 2023
What can I say
What can I say? I absolutely love my new bed. I'm never out of it and it feels as comfortable and luxurious as I imagined.
Natasha was outstanding with her knowledge and professional manner. And I felt like I had a very personal customer experience. She didn't rush or pressure me into buying anything and listened to what I was looking for, answering all questions I asked. The process from start to finish was enjoyable and stress free.
My bed arrived on pre arranged date with communication also from driver to confirm exact time. It arrived in perfect condition and they were respectful of my property.
I wouldn't hesitate to buy from them in the future.
September 1, 2023
New bed & mattress
So pleased with our new bed & mattress.
Service from when we walked into their store in Telford, to delivery & assembly was professional & staff so helpful.
So pleased we decided upon Dreams.
September 9, 2023
Dreaming of a new mattress
Our visit to Dreams.
We were met by a knowledgeable member of staff who instilled confidence.
Our needs were measured and calculated.
We tried 6 different mattresses.
We now have a very comfortable new mattress.
Thankyou
August 2, 2023
Great overall service very helpful…
Great overall service very helpful staff made the whole experience easy and straightforward
August 10, 2023
Delivered at the pre-booked time
Delivered at the pre-booked time, collection and drop off of new one was seamless - in and out in 10 minutes
July 20, 2023
Very helpful staff,not pushy,when…
Very helpful staff,not pushy,when entering the shop or looking at beds,approached us respectively by asking if we needed assistance and with anything,made us feel welcome and comfortable enough to make a purchase.
June 17, 2023
Great shopping experience
My purchase from Dreams was great from the moment I entered the shop met by salesman Shaun no saies pater showed me the range and prices of the item I required
The delivery men were excellent ,professional and quick with delivery and assembly of item
June 21, 2023
Very friendly and knowledgeable staff…
Very friendly and knowledgeable staff who provided plenty of time to help us choose. Lots of beds to try and the 100 night guarantee gives peace of mind that you will be happy with the result.
June 12, 2023
Unprompted review
Great value
Really helpful staff. Excellent value for the sofa bed that I bought. Perfect for what I wanted.
May 17, 2023
The Best Place To Find A Way To Sleep
My experience with Dream is Such a beautiful experience I will always want to share with family, friends & Colleagues. Big thumbs up for them.
May 5, 2023
Everything was very efficient from the…
Everything was very efficient from the time we entered the store to the delivery drivers. Thank you.
May 2, 2023
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