Our mattress was nearly £3000. Huge commitment for us. I am disabled and needed a mattress to support me. Arranged for it to be delivered on Friday 28 August. Today, two days before arranged deliv... See more
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Excellent service. Sales person Sheryl was very helpful explaining all of the options available. I had the chance to test different beds and mattresses before making a decision. Booking a delivery wa... See more
Great customer service during our visit. I can’t remember their names but the two women who helped us on both visits were brilliant offering us coffee etc and giving us what we felt was genuine advice... See more
Customer service in store was great but on delivery the men knocked a radiator off the wall causing a water leak. They phoned customer service who stated the obvious that they would pick up the bill b... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Birkenshaw Trading Estate, G71 5PR, Uddingston, United Kingdom
- 01698479792
4.8
Excellent
409 reviews
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Excellent service
Excellent service. Sales person Sheryl was very helpful explaining all of the options available. I had the chance to test different beds and mattresses before making a decision. Booking a delivery was easy. Definitely would recommend Dreams for excellent service.
July 24, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
First Class Customer Service
Our mattress was nearly £3000. Huge commitment for us. I am disabled and needed a mattress to support me. Arranged for it to be delivered on Friday 28 August. Today, two days before arranged delivery, got a message to say mattress would now be delivered 29th September. Cannot express how upset this has made me feel.
However when I contacted customer services everything changed. Peter Casterton, Senior Legal manager, contacted me personally. Could not have been more apologetic and helpful.
He arranged for a high quality mattress protector was delivered to me today to enable me to have a comfortable bed to sleep in. Our new mattress is now arriving on 10 September. Top marks!
August 26, 2026
Reply from Dreams - Uddingston
Hello Tricia
Thank you for your time on the telephone a few moments ago.
At the outset, please let me apologise again for the short-notice delay in your delivery. I fully understand how frustrating this will have been, particularly in your current circumstances.
I will liaise with the appropriate teams and first establish the current status of your order, and then I will aim to expedite delivery.
I have also emailed you direct so you have my contact details. I will update you with progress as we close in on a suitable solution.
Kind regards
Peter
10/10 customer service
The sales advisor (with short dark hair and glasses) was great. She went through all of our options and she was very informative.
July 5, 2026
Provide an efficient service.Your staff we’re efficient polite and…
Your staff we’re efficient polite and really nice to talk with, also no mess and everything was put exactly where I wanted .definitely use your service again.
July 5, 2026
Excellent service
Excellent service, no pressure to buy, staff in the shop were very professional and friendly.
The delivery team were great and again very friendly, courteous and professional.
Would highly recommend from start to finish and my new bed is a delight 😀
July 5, 2026
Dreams were an excellent company
Dreams were an excellent company, Dreams should be so they proud of there staff at Birkenshaw Uddingston Glasgow , Dionne who was wonderful from moment I went into shop so knowledgeable about the base & mattresses.
Also went above & beyond by phoning warehouse manager & asked if I could get the bed delivered a day before it was due as my husband was coming out of hospital. Also the delivery driver Peter was great & respectful of my property.
I can’t thank you enough for your Customer Service Fantastic Excellent
June 27, 2026
Would recommend
The staff in the shop were friendly and helpful, the delivery drivers were quick and professional.
June 26, 2026
Spent £2.5K on bed frame with TV with…
Spent £2.5K on bed frame with TV with soundbar. Said soundbar has not worked since day 1. Customer service don’t return calls as promised. 3 weeks later still not fixed.
June 13, 2026
Reply from Dreams - Uddingston
Good Afternoon, Steven.
Thank you for taking the time to leave us your review.
I am very sorry to hear that you are experiencing a problem with your TV bedframe, as discussed on our call today, I have sent a request to our tech department for someone to contact you back.
Kind Regards,
Faye
Great experience from salesperson thru…
Great experience from salesperson thru to delivery people.
June 6, 2026
The delivery was when I arranged it
The delivery was when I arranged it. Men were excellent with the service they provided. They respected my house by using over shoes as they entered the house.
June 6, 2026
Great customer service during our…
Great customer service during our visit. I can’t remember their names but the two women who helped us on both visits were brilliant offering us coffee etc and giving us what we felt was genuine advice on which mattresses where best for myself and my son Not just trying to sell us anything. Will be back here when the next bed is needed.
May 31, 2026
Customer service advisor very helpful…
Customer service advisor very helpful and knowledgeable
May 22, 2026
Excellent service
Staff in the shop were very helpful in selecting bed mattress. I ordered a bed and a mattress. Service as promised. The servicemen were punctual, polite and professional. The bed was efficiently assembled. Overall very happy with the service.
May 1, 2026
Excellent today from Katrina couldn’t…
Excellent today from Katrina couldn’t fault her customer service. Very helpful, Katrina greeted me as soon as I came into the store, explained everything regarding the sleep match machine and helped me pick the best mattress suitable for my sleep schedule I was also offered a pillow while trying out mattresses which helped with a realistic feel of what my new mattress will be like. When completing my sale I was also offered tea/coffee or cold water. Great experience all thanks to Katrina.
May 12, 2026
Unprompted review
A1 Excellent
It just as it was seen in the display.
Their customers service was A1, nice polite and patient 💯
April 24, 2026
A great visit to the Uddingston store…
A great visit to the Uddingston store recently. Served by Dionne who was friendly and attentive, and helped us choose the best match for our requirements.
April 25, 2026
Unprompted review
We had a great experience in the…
We had a great experience in the Uddingston store
Made feel welcome by 2 members of staff (can't remember names sorry) lady way short black hair and guy was super helpful as well. Would really recommend these 2 staff members they are a credit to yous. Nothing was to much trouble when I was asking for advise
April 26, 2026
Great sales experience
Great sales experience. Very helpful from start to finish and knowledgeable about the products that suited our needs
March 29, 2026
Liam in store was a great help
Liam in store was a great help, showing us loads of options.
April 16, 2026
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