I would definitely shop here again. Ldil was very friendly, helpful and recommended products that I might like. She made the whole process easy and made sure I got the best price possible.
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Very helpful sales girl, gave good advice and not pushy at all. Tried out many mattresses finally chose a top of range on sale but still a few hundred pounds more than I expected to spend. Happy with... See more
Helpful staff in showroom. Wide choice of products and an opportunity to test mattress before purchase. Product delivered on time on agreed date.
The mattress is excellent quality, and the delivery was faultless. The two guys who delivered and took away our old mattress were very polite and efficient and even took their shoes off before enter... See more
Company replied
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Brassey House, KT12 1QD, Walton-on-Thames, United Kingdom
- 01932362907
4.8
Excellent
116 reviews
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A quick efficient purchase of this bed…
A quick efficient purchase of this bed which arrived delivered and assembled in less than a week.Salesperson was friendly informative and efficient so more than satisfied
December 1, 2023
Professional and friendly service in…
Professional and friendly service in the store when choosing the mattress. It was delivered on time and we kept informed of the delivery by email, sms and a voice call.
November 26, 2023
Amazing
Great polite staff in store and delivery very helpful would highly recommend to anyone
November 18, 2023
Bed and mattress
Efficient and informative service. Great specials. Staff friendly and helpful.
November 10, 2023
Unprompted review
Very happy customer
When choosing a mattress salesman spent time with me while testing the feel of the different choices. Never felt under pressure , very helpful. Delivery day was smooth took away old mattress and carefully put in the new one explained what to do re guarantee and what to do if not happy with the mattress. Felt that I was a valued customer. Good service all round.
October 24, 2023
Very knowledgeable staff member
Very knowledgeable staff member in store and excellent delivery.
October 20, 2023
Happy costumer
I recently ordered a bed and mattress from my local Dreams shop in Walton for my new flat.
At home that evening I had more time to look at the order invoice and wasn't happy with it. I returned the next day and was served by Chris.
He really made every effort to resolve the
issues I wasn't happy with even making
several phone calls in the process.
However, one issue proved impossible despite his best efforts!
The bed I had chosen could only be delivered 3 days after I was scheduled to
move into my flat. As I contemplated
cancelling my order Chris offered to provide me with an air mattress for the 3 days as a goodwill gesture which I accepted.
The bed and mattress were duly delivered
and assembled by Mariuz, a equally customer friendly chap and his colleague.
He provided me with all the necessary information about the products while busy assembling the bed as how I would like it.
They left taking all the packagings and wrappings with them leaving the place clean and tidy.
I have since used the bed and I am very happy with it!
Credit when credit is due!
One very satisfied customer,
Limm
October 14, 2023
Great service late in the day
Great service late in the day
Store representative with a good customer attitude.
Purchased what we wanted without
any pressure, plenty of information
when needed.
September 27, 2023
Unprompted review
Shahyd helped us find the right…
Shahyd helped us find the right mattress and was very accommodating and knowledgable about all the products. Really great experience and the quality of the mattress is amazing.
June 10, 2023
Fantastic Experience - Highly Recommend
From the moment my parents and I walked in, Shahid was welcoming and suppirtive. My mum is having a hip replacement and needed a new bed. She was hesitant about if she’d find a suitable bed but Shahid was patient, kind and reassuring. He offered them water and concern throughout the purchasing experience which made a difference.
Shahid started by getting mum to lie on the “Sleepmatch” bed which takes measurements and proposes suitable beds. It proved very useful as we were able to then accurately find the perfect mattress (Therapur ActiGel Glacier 1600 D), Divan and Headboard thanks to Shahid. The buying experience was also excellent with Shahid taking his time to explain the breakdown of costs and we added on removal of old bed.
Highly recommend Dreams in Walton and Shahid.
September 15, 2023
Unprompted review
May use AI-assist with repliesRead more
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The mattress was OK but they gave me…
The mattress was OK but they gave me the impression they would take away the old one (I asked their representative if they would do so and he said "yes"). However when the new mattress arrived they said they could not take away the old one because I had not asked if they would do so! When I looked at the receipt it said I hadn't, too. They should have emailed me a receipt in the first instance - if they didn't this was initially because I had given the wrong email address, but they didn't when I rang and left a message with the right one, either! They also said they would contact me the day before delivery to let me know what time they were coming but they didn't do that, either! So there are areas that need improvement.
September 8, 2023
Reply from Dreams - Walton on Thames
Dear Gary
Thank you for your review. I am sorry for any inconvenience this mix up caused. We will reiterate to our sales team that we need to make it clear what services have & have not been taken out.
Many thanks
Peter
Walton on Thames Excellent Service
Ordering at Walton in Thames was a breeze with delivery dates confirmed. Added mattress to order after in store and this was added to the delivery.
The Delivery Men were excellent very tidy and polite.
August 29, 2023
Totally professional service in very…
Totally professional service in very quick time. Absolutely delighted
August 3, 2023
bad back!
Salesman was helpful and listened to my needs. The new mattress, however, is still causing me to get up each morning with sciatica - very disappointing.
July 12, 2023
Reply from Dreams - Walton on Thames
Good afternoon Mrs Mallinson,
Thank you for taking the time to leave us your feedback.
I am sorry to hear that you are not getting on with your new mattress.
I did try to call you to discuss this matter with you. However, as I was unable to reach you, I have sent you an email and hope that we can work together to find a solution for you.
Many thanks,
Kishan
The bed is falling apart and it's…
The bed is falling apart and it's shaking but other than that I think it's great
April 27, 2023
Reply from Dreams - Walton on Thames
Good afternoon
Thank you for speaking with me today. I am sorry I called at an inconvenient time.
I look forward to speaking with you tomorrow and putting a resolution in place.
Many thanks
Peter
Thank you so much ☺️
May 10, 2023
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