Tempur mattress absolutely heaven!! I purchased Tempur pillows which are a perfect match. I had the experience of testing the correct mattress to my requirement on DREAMS testing Tempur machine which... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This was our best experience while choising a new bed. We went to other premium sellers and then to Waterlooville, where we were greeted and served by Ash. The technology helping us choose a mattre... See more
The assistant that helped us was very knowledgeable and patient with us choosing a new mattress. The sleep test machine was a great way to narrow down the choices, which was helpful as we had no idea... See more
Great service from the sales advisor in store, lots of advice without being pushy. Used the Sleep machine to help find the right mattress and had a very nice cuppa too! All in all a very pleasant sho... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gallagher Retail Park, PO7 7UL, Waterlooville, United Kingdom
- 02392066397
4.9
Excellent
216 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had a great in store experience
We had a great in store experience. The salesman was very knowledgeable and helpful. And the delivery was great! We are happy with our new beds and mattresses.
February 7, 2026
Excellent from order to delivery
Having had Tempur mattresses before we knew what we wanted. Laying on a Tempur Ease smart cool mattress confirmed our choice and choosing and ordering at Waterlooville with Robin was simplicity itself. The care, advice and service in delivering the new mattress and removing the old led by Drew and supported by Steve was exemplary. We love the new mattress.
January 24, 2026
Staff were friendly and helpful from…dreams waterlooville
Staff were friendly and helpful from when we ordered in the shop, they didn't push you in to a decision, when mattress was delivered staff put slippers over there shoes to take it upstairs, again they were both friendly and polite, very pleased with our purchase and excellent service from everyone
January 11, 2026
Friendly knowledgeable staff
Friendly knowledgeable staff, delivery on time and very friendly,helpful delivery men
January 2, 2026
Highly recommend mattress
We wanted the same mattress previously purchased for another bed to go with a new otterman bed. This was found and sorted out with minimal fuss. We were shown the bed type we wanted and the relevant discounts. Very friendly efficient customer service and good quality products which last.
December 15, 2025
Unprompted review
Excellent service
We had brillant service from Robin made us feel comfortable and gave us all the advice we needed The mattresse and pillow delivered and we love it
December 18, 2025
Good product
Whilst I had a good experience with this company I do think the charges for delivery especially to a specific room are rather high. Also the charge to recycle the old product. No wonder you see abandoned mattresses all over the place.
December 12, 2025
The staff at the shop were very good…
The staff at the shop were very good couldn't do enough to help
December 12, 2025
Good job all round
We went in knowing the sort of mattress that we wanted, the salesman at Waterlooville showed us what was available with the details we have given him.
He then gave us some space to discuss it between ourselves, we then called him back and made the purchase. We were given a delivery time to suit us.
On the delivery date, driver gave us a call before they arrived which was early, asking would it be ok to deliver we said yes, delivery was smooth and driver was pleased that the old mattress was in the bag and ready to go.
Couldn't be more pleased with our new Mattress.
Well Done Dreams good job all round.
October 25, 2025
In store staff were very helpful
In store staff were very helpful & knowledgable. They gave us advice which helped us make the best decisions to suit our needs.
October 26, 2025
Excellent service from Dreams
Lovely lady called Jaz helped us choose a mattress very caring and helpful. We had a great delivery guy. ,friendly and helpful. Love the mattress so good all round
October 25, 2025
Cheerful & helpful staff
October 5, 2025
Brilliant. 22 09 2025.
Well the two young men that brought our new mattress was very helpful told us what to do before we sleep on it ,they even coved their out door shoes before coming in to the house very efficient and friendly. Well done lads .
October 3, 2025
Excellent Customer Service
This was our second attempt to purchase new beds, our first attempt at a different branch didn't go to plan, so we cancelled our order and waited a few weeks then tried again, taking the paperwork into Waterlooville where the staff went above and beyond to ensure that we had a better experience and a successful outcome. We've had our new beds for almost two weeks now, and we're very happy with our purchases. Would definitely recommend, and wouldn't hesitate to go back to Dreams for additional purchases.
August 19, 2025
Everything was perfect 10 out of 10.
August 13, 2025
Great service
Showroom staff were extremely helpful. Delivery team were quick and efficient.
August 13, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.