Dreams - York Reviews 

The customer service was great to begin with, with no heavy salesmanship, allowing me to browse products at my leisure.
After sales was all great too and delivery went just as planned.
So far the product has been as good as expected as well.

Nightmare from beginning to end. I firstly had an issue with the base. Giving me 2 draws on the same side of the bed. I wanted a draw on each side. After a long heated discussion I agreed to pay more to have it changed. The the mattress sank at both sides. So it was replaced with a new mattress. After 4 weeks the second one sank at both sides again. I have had mattress for 10 years and they never did this. Paying over £1000 I expected better quality. Dreams has agreed to give me a full refund for the mattress. But I don’t receive it until 10 days after they have collected the mattress. So I will be without a mattress until I get the refund and can order a new one from somewhere else! Not a happy customer!

Delivery time and the assembly of the bed was amazing. Friendly staff. Thank you

professional Attendence by Robert & Co, But wish we had bought a larger option.

The staff in the shop were pleasant, helpful and knowledgeable. The wait time for delivery was not too long and I was able to choose a date and am or pm. Nearer the time, I was given a shorter time slot. The men who delivered the bed were friendly and efficient. A good experience from start to finish.

All good with delivery they were helpful now starting to get some sleep and rest very happy with the service would recommend you to other people

Delivery and presentation .workmanship of the New Dreams mattress.

My first experience in the Dreams showroom was exceptional. After finding out what I required the salesperson showed me all the options without any pressure. There is a large range to suit all budgets and requirements. When it came to delivery I was given plenty of information so that I knew exactly what to expect and finally a phone call from the delivery personal to give me an estimate of arrival. The two delivery men were friendly and polite showing respect for my house, taking away all the packaging after ensuring I was happy with my purchases. 5 star experience.

“Dreams” it has been more of a nightmare! When entering the store we were greeted at the door. Although the salesman was trying to be helpful he didn’t leave us alone to look, which is what I like to do! We ordered a 2 draw base, headboard and mattress.
When it was all delivered the draws were on the same side. Leaving one draw totally useless. I phoned to complain and ended up having to pay more delivery costs! 9 months later the mattress has sunk at both sides. It is worse than the old one I got rid of! Still waiting for an answer on that! Not a happy customer.

Very helpful in the shop. We used the special tec bed to decide what firmness we needed. The delivery was on time the men took the bed upstairs for us and removed there shoes. The bed is so comfortable. We could not have chosen better. Excellent service from Dreams.

From the minute we walked into the shop the staff were really useful and not pushy for a sale at all . They put us on a machine which told you what mattress was more suitable for you. You get what you pay for !

We found the bed we wanted and the hole experience was made easy by the staff in the shop

Excellent service and expertise, Wendy went out of her way to make the whole experience a Dream

Rob was very helpful and profesional. He helped us with all our queries. So we decided to buy king size bed, 2 pillows mattress, bed frame, with a total of 4,492 pounds. We don´t really mind paying for that amount as the bed is a high quality and also Rob as helping alot. So we payed the Item. Bed arrived after 3 weeks more or less. The problem is the head board was too big and did not fit on the corner of the stairs, (my mistake to not messure that part) So the diver Recomend us to get another bed, but he also mentioned that we can still change it with the same size but smaller headboard. He also made a note to inform the shop. On that same day we went to Dreams just to inform the situation and choose another bed. At the same time we were very disappointed and sad as we couldn´t get our dream bed.

At the shop we saw Wendy from sales team. We informed her about the situation, all detailed. We also mentioned her what the driver has recommend us to get as he took messurement. And she made a comment. -He is only a driver, they think they are very cleaver.
Moving on, we seek for her advice, but she wanted us to contact costumer service, so we did and followed the process. They cancelled the order and they recomend us to select another bed, and get some help from the shop.

We went back to Wendy and inform her about what the costumer service told us. She just gave us tape messure and said. -Just messure the beds and get the right one for you.

After that happened I just decided to cancel my orders and go to another company.

Its been already a week when that happened and nobody from cancelation team has called me yet and according to them it takes 48h to get in touch with us, and its been already a week!

Again Rob and the manager were very helpful. Unfortunately on that day they were both off.

Wendy was very welcoming on arrival. She assisted us with our experience at Dreams. She put us on the sleep match to find the right mattress for us and also offered us a hot drink. We then went around the store and Wendy gave us a lot of information about different mattresses. We tried a fair few out with the pillows she provided. Within a short amount of time we decided on our perfect mattress and bed frame. Dave assisted us with the payment at the end and gave us a good deal and warrantee for our frame and mattress. We came away that afternoon 2 very happy customers.

Wendy - 5 Stars
Dave - 5 Stars

Clifton Moor - York

Just walked through the door and saw exactly what I wanted tried it loved it bought it😁just the kind of shopping I like all sorted in half an hour, life’s too short to waste time looking.👍

Great sales experience - good advice in store and easy delivery process

I'm thrilled with my new bed, with the help of a knowledgeable sales assistant it's really comfortable and perfectly suited to me so I've had nights of great sleep.

Nice store, with a an electronic bed that analyses your sleeping position. Definitely use that first. Great range of products, lots of offers, secured a deal with Rob and Dave that worked for everyone. Appreciated being offered a brew too, and not in a plastic/paper cup either.

Molly was very helpful guiding us through the decision-making process to purchase a new mattress. She directed us to the sleep master interactive bed. Very impressed! Molly made the whole experience very easy and stress-free!