Dreams Reviews 

Very good customer care from Darren and others.

Big shoutout to Nazakat what a service from him. He was calm in delivering the service. He explained everything in details, and I was ableist to chose the best products that suit my needs. Thank you 🙏🏼

Staff was helpful

Great customer service. Good range of mattresses. The sales person I dealt with was knowledgeable and spent time explaining my options which was really helpful.

I was greeted by Emma at your Gillingham branch. She was extremely informative and nothing was too much trouble for her. Emma explained everything and took me through my options once the technology bed had worked out which designs would suit me best. Once I had made my choice Emma then guided me efficiently through the next process and offered refreshments.
It was all hassle free.

Every single concern I had going into this store was quickly sorted by Aaron, the store manager from what to buy and especially for me, disposal of my old bed which I thought would be a huge problem to get rid of.
Fabulous deal, matched my budget, delivery sooner than I thought.
I came out of the store, a 'happy bunny'

The staff were very friendly and knowledgeable.

Very friendly extremely knowledgeable not pushy and the advice was more than helpful we were so glad we came to your store today the matress testing machine helped but the knowledge and friendly service from Neriman was very professional thank you so much can't wait to receive our TherePur Active Gel Polar 2000D mattress.

The manager was very helpful and knowledgeable. He was also patient and polite. The whole experience was extremely positive and efficient.

Professional and friendly service. Excellent products and affordable prices. Very nice sale assistant Dina helped us choose the right mattress. We used the sleep match technology which was a great experience and it let us know what we really need. Dina walked us through many different options and gave us advice we needed. We left the Dreams store happy and content with our choice.

Friendly, helpful service..obliging with offering us changeable delivery dates

I received a warm and friendly welcome from Ramona. She was helpful, informative and patient throughout my visit and helped me find what I hope will be my best fit mattress for the next 8 years.

Freindly staff and excellent customer service on our visit.

I am extremely disappointed with how Dreams has handled what should have been a straightforward refund.
My faulty sofa bed was collected by Dreams on 10 August 2026. On 12 August, Dreams confirmed to me in writing that:
£448 would be refunded for Order 888J590335
A further refund would be processed for cancelled Order 888J607782
The refunds would be returned within 7–10 working days
Despite this written confirmation, £717 is still outstanding.
I have contacted Dreams Customer Services repeatedly by email and telephone and have asked for the matter to be escalated. I have had to chase repeatedly for information, yet I still have no clear explanation of where the refunds are or when I will receive my money.
I have now had to escalate the matter further to senior management and Dreams' Customer Finance team simply to try to recover money that Dreams has already confirmed is due to me.
The issue isn't just the delay in receiving £717. It is the complete lack of clear communication and the fact that I have had to spend weeks repeatedly chasing Dreams after being given a specific refund timeframe in writing.
I hope Dreams will now resolve this promptly, but based on my experience so far, I would strongly recommend keeping careful records of all correspondence and refund promises if you are dealing with Dreams.

John explained various aspects of the mattresses and left us alone to checkout each one but on had to answer any qustion

Lorraine was really professional and guided us to on the right mattress to make our decision. We wouldn’t have purchased if it wasn't for Lorraine’s help.

Deyanna and michael were absolutely amazing, tried sleep match and told me everything i needed to know! Highly recommend

We had a very experienced person to help us find a suitable bed and divine. The layout of the store helped to make it easier to compare the different types of beds

We were really pleased with the approach from staff who explained in a gentle but very clear way the types of mattress etc that would be best suited to us.We feel confident of our choice of bed as a result of excellent staff.

Robyn was a very pleasant and helpful assistant who took time with me.