A heartfelt thank you to everyone, and especially Agnieszka, for looking after us so wonderfully for nearly 15 years. ❤️ We’ve always felt valued and cared for, and we’re so grateful for the tr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Matt Blackman was very helpful and responsive throughout. He was welcoming from the moment we visited the showroom and took the time to answer all my questions, which made it easy to feel confident in... See more
Company replied
The service I received from Drift bridge Audi was brilliant from the initial enquiry to collection. I bought my car at a distance so had to rely on the sales staff for an accurate description of the v... See more
Company replied
Fantastic service, from the initial discussion about the car’s spec, regular updates on when it would arrive, a video of the car before it was collected and follow up calls (co-ordinated with my work... See more
Company replied
Company details
Written by the company
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
Contact info
Reigate Road, KT17 3LA, Epsom, Surrey, United Kingdom
- 01737 300985
4.7
Excellent
189 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service from Drift Bridge
I recently part-exchanged my Audi A3 for an Audi Q3 at Drift Bridge, and the overall customer experience from start to finish was excellent. Matt and Stela were my contacts and both were friendly, efficient and professional at all times. Thanks Matt & Stela !
July 3, 2026
Great service
Bought a 5 year old Q5. Impeccable condition. Greeted with a smile by Jodie at the front of office. I was dealing with Stela,who was so lovely and professional.
Sorted out a slight problem for me and kept me updated via her personal mobile phone. Top class
June 28, 2026
The time devoted to the customer was…
The time devoted to the customer was above my expectations and much appreciated
July 2, 2026
The whole process was made extremely…
The whole process was made extremely easy by Aggie who dealt with everything with care and attention. I would seriously recommend anyone considering purchasing an Audi car to do it through Drift Bridge.
July 2, 2026
Buying my first Audi A6
It was a great experience buying my first Audi at Epsom Audi. Everthing went great on the day I collected my car. Agi really looked after me on the day.
June 28, 2026
I would like to express my sincere…
I would like to express my sincere gratitude for Michael's exceptional service. His warm hospitality, highly professional and efficient handling of the paperwork, and detailed explanations regarding the vehicle purchase were truly impressive. I also thoroughly enjoyed our comfortable conversations, and I am particularly grateful for how clearly he highlighted the differences between the models, which greatly helped resolve my dilemmas over the vehicle choice.
June 26, 2026
Unprompted review
The experience was perfect from the start
The experience was perfect from Agnieszka Wiecha (Agi). She listened to my requirements, identified the vehicle I was interested in, and dealt with my difficult questions and worked with me on the negotiation so I ended up a very happy customer.
When we picked the car up she made my wife and som feel totally involved and didn’t isolate them in the process.
I really cannot recommend her and Epsom Audi highly enough!! Thank you!
June 13, 2026
My salesman
My salesman - Conrad Black went the extra mile and was pivotal in making the sale happen
June 11, 2026
I have been able to get help with…
I have been able to get help with everything I needed
June 13, 2026
Could not recommend more!!
I had an incredible experience with Drift Bridge in Epsom with Aggie. She made us feel welcome and comfortable as soon as I first walked through the door and her knowledge of Audi’s is second to none. Could not recommend them and Aggie more!
June 13, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your fantastic 5-star review, Izzy!
We’re so pleased to hear you had such an incredible experience with us at Audi Approved Epsom. It’s great to know that Agi made you feel so welcome and comfortable from the moment you arrived, and that her knowledge and support helped make everything easy for you — we’ll be sure to pass your kind words on to her.
We really appreciate your recommendation and hope you’re enjoying your new Audi. Thank you again!
Very friendly and efficient staff
Very friendly and efficient staff. Everything was done to make buying the Audi a pleasant experience.
June 2, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your 5-star review, John!
We’re really pleased to hear that you found the team friendly and efficient, and that everything was done to make your Audi purchase a pleasant experience. That’s exactly what we aim for.
We really appreciate your feedback and hope you’re enjoying your new car. Thanks again for choosing Audi Approved Epsom!
Great experience with Conrad at Audi Epsom
I purchased my new car from Conrad at Audi Epsom, it was a great experience from start to finish. Conrad was so helpful, fully explaining everything to make sure that I understood which was really refreshing. I really couldn’t have asked for more. 10/10 customer service! Thank you so much Conrad.
June 6, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you so much for your fantastic 5-star review, Emma!
We’re delighted to hear that you had such a great experience purchasing your new car from Conrad at Audi Approved Epsom. It’s wonderful to know he took the time to explain everything clearly and made the whole process easy and reassuring for you — we’ll be sure to pass your kind words on to him.
A “10/10” is amazing to hear, and we really appreciate you taking the time to share your feedback. Enjoy your new car, and thank you again for choosing Audi Approved Epsom!
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your 5-star review, Mr McIlwaine!
We’re really pleased to hear you received excellent service from the team from start to finish. It’s great to know your experience was smooth and positive throughout.
We really appreciate your feedback and hope to welcome you back to Audi Approved Epsom again in the future.
Lim was very helpful
Lim was very helpful, taking the time to understand and meet our requirements
June 1, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your 5-star review!
We’re really pleased to hear that Lim was so helpful and took the time to understand your requirements properly. That kind of care and attention makes all the difference, so it’s great to know your experience reflected that.
We really appreciate your feedback and hope to welcome you back to Audi Approved Epsom again soon.
Responsive and helpful.
May 28, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your 5-star review!
We’re delighted to hear that you found the team responsive and helpful. Sometimes it’s the simple things that make the biggest difference, so it’s great to know we delivered a positive experience for you.
We really appreciate your feedback and look forward to welcoming you back to Audi Approved Epsom in the future. Thank you again!
The team made everything simple and…
The team made everything simple and enjoyable.
They were honest, approachable, and never made me feel pressured.
Thank you for the excellent service and will definitely be recommending this dealership to others.
May 29, 2026
Unprompted review
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your wonderful 5-star review, Caroline!
We’re so pleased to hear that the team made the whole experience simple and enjoyable for you. Creating a relaxed, honest and pressure-free environment is exactly what we aim for, so it’s lovely to know that came across during your visit.
Your recommendation means a great deal to us, and we really appreciate you taking the time to share your feedback.
Enjoy your new car, and we look forward to welcoming you back to Audi Approved Epsom in the future!
Epsom Audi escellent experience
Agnieszka at Epsom Audi is very courteous, professional, honest, and extremely helpful throughout the whole process. She made everything smooth and straightforward, and it was a real pleasure dealing with her to purchase my A4 Avant. I’m very satisfied with the service provided and would highly recommend her to anyone looking to buy a car.
May 13, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your fantastic 5-star review, Michael!
We’re so pleased to hear that Agi made your Audi A4 Avant purchase such a positive experience. Her courteous, professional and honest approach is exactly what we strive for, so it’s wonderful to know she helped make everything smooth and straightforward for you.
We’ll be sure to pass on your kind words to Agi — she’ll be delighted to hear them.
Thank you for your recommendation and for choosing Audi Approved Epsom. We hope you’re enjoying your A4 Avant and look forward to welcoming you back in the future!
Absolutely delighted with my experience.....
From beginning to end my interaction with the team at Drift Bridge Epsom was brilliant - very smooth, very organised, everything made simple and straightforward,
Absolutely delighted with my decision to purchase a car from them, and very impressed with how it was all handled.
May 15, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your fantastic 5-star review, Paul!
We’re delighted to hear that your experience with the team at Audi Approved Epsom was such a positive one from start to finish. Buying a car should be an exciting and enjoyable experience, so it’s great to know everything felt smooth, organised and straightforward for you.
Most importantly, we’re thrilled that you’re delighted with your decision to purchase from us. Your kind words mean a lot to the whole team.
Thank you for choosing Audi Approved Epsom, and we hope you enjoy every mile in your new car!
Knowledgeable and polite
100% took my requirements into consideration, knowledgeable and polite. Took immediate action to remedy a minor issue.
May 17, 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your 5-star review, Richard!
We’re really pleased to hear that the team took the time to understand your requirements and provided knowledgeable and polite service throughout.
It’s also great to know that the minor issue was dealt with quickly and efficiently. We always aim to make the experience as smooth as possible, so your feedback is greatly appreciated.
Thank you for choosing Audi Approved Epsom, and we look forward to welcoming you back in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.