Drivalia UK Reviews 

Our host accommodated a late drop in from us on a Saturday just before he was due to close. He was courteous, professional and gave us a great deal on our rental. I wouldn't hesitate to hire from Drivalia Summer Lane in future.

We had a great experience! The car was very comfortable and convenient to drive in. Would highly recommend this service!

Friendly chat support (Janos).
The booking process and Price were good.

The only downside that disappointed me a bit was learning (or being told) that my promotion codes don't count during Peak Season. However, Janos still managed to apply some discount. So it's all good.

The easy and speed to change the booking was much appreciated.
Thank you Drivalia

Jay was super helpful on the online chat. My booking was created and even applied a promo code for me . 100% satistaction.

*** Update*** after having submitted formal complaint to Drivalia, the branch manager investigated himself and closed the complaint with no further action, then put additional charge of £71.99 with no options of escalating complaint further up the chain***

**Very poor experience costing additional £200 on hotel and taxi at Drivalia Glasgow**

Unfortunately, our experience was defined by misleading information and extremely poor customer service.

I specifically asked the manager about returning the car before 8am because of an early flight and was categorically told this was impossible and there was no alternative. **Relying on this information, I changed our travel arrangements, returned the car a day early and incurred approximately £200 in additional hotel and taxi costs.** Only afterwards did a Drivalia driver tell me that customers with early flights can actually leave cars at the airport out of hours for Drivalia to collect later. This was apparently available to other customers with early flights, yet the manager told us no such option existed.

The manager also told me there was no customer-service phone number and said the branch closed at 9pm. Yet they remained open until 10pm, and between 9–10pm, while we were there, I did not see any customers collecting or returning vehicles. When I told the manager we were unhappy with the service and probably would not use Drivalia again, his response was simply: **“That’s fine.”**

After returning the car, the manager also twice insisted on calling us a taxi rather than providing the airport shuttle. Only after I persisted did a colleague eventually take us to the airport.

To make matters worse, I was charged for 154 excess miles. The rental ran from 8–16 August, covering nine calendar dates, was fully paid, and I received no refund despite returning the car a day early. Drivalia nevertheless calculated the “100 Miles Per Day” allowance using eight days rather than nine. Their policy does not clearly define what constitutes a “day” for mileage purposes, yet Drivalia has applied the interpretation most favourable to itself.

The most frustrating part is that **approximately £200 of unnecessary additional expenditure could have been avoided simply by giving us accurate information about the early-return option when I specifically asked for it.**

Mistakes happen, but customers should be able to rely on a branch manager to provide accurate information about the company's own services. The combination of misinformation, contradictory opening hours, dismissive customer service, unnecessary additional expenses and further charges made this a very disappointing experience.

First time I didn't get a call back so I decided to hold. Answered in about 10 minutes
Jay was very helpful in matching bookings prices made through a third party and explaining the loyalty scheme.
Better direct as can be cancelled until arrival at the desk and no pre-payment.

This company advertises the self as low cost, they charges us an additional 100£ to add my husband, then we're unhappy I took out a 3rd party insurance and tried to charge us 12£ a day and then the check in man told me because of that they took a £2000 deposit which would take 21 days to be returned. The car he gave us was dirty and all scratched up. Awful experience

I rented a car from Drivalia at Edinburgh airport. Although when we arrived it was very busy Stuart and Robbie were super helpful. Drop off was very easy too.

I’ve used Drivalia at Heathrow multiple times now, and as a regular customer, I can genuinely say the experience just keeps getting better.

One of the most noticeable improvements is how much the overall process has evolved. The check-in is now far more automated, making it quicker, smoother, and significantly more customer-friendly. It’s clear that a lot of thought has gone into streamlining the experience, which makes a real difference—especially after a long journey.

From the moment I arrived, Mr.Gill at the booking desk was incredibly professional, welcoming, and efficient. He made the entire process feel effortless while still taking the time to ensure everything was clearly explained and in order. His friendly manner and positive attitude really set the tone for a great experience.

Abdulla, who handled the car check-up, was equally impressive. He demonstrated the same high level of professionalism and attention to detail—thorough, attentive, and approachable throughout. He made sure I was completely comfortable with the vehicle before leaving, which gave me real confidence. It’s great to see such consistency in service across the team.

I’d also like to highlight the excellent on-site amenities. Small touches like the vending machines make waiting times more comfortable, and everything feels well thought out. The location is another major advantage, with easy access from nearby hotels via public transport, adding to the overall convenience.

Overall, Drivalia Heathrow continues to deliver a seamless, efficient, and genuinely pleasant rental experience. I wouldn’t hesitate to recommend them and will definitely be returning again.

Bristol branch was easy to access from airport. Staff were extremely efficient and very helpful. Couldn’t fault the car. Great experience.

Great service from start to finish. Lovely car. Gary was really helpful and the car was perfect for what we needed. The driver who collected us and dropped us was also on time and made it easy for us, really friendly service.

Yet again another easy process from Liverpool airport, and Gareth is so helpful.
Wouldn’t dream of using another hire car firm, looking forward to the next time,

I rented a car in Manchester city centre, ISA was great from start to finish, superb service, good quality cars.

This is a con. Our flight was delayed and we waited 30 minutes for the bus to take us to the rental office (this is normal) because we were more than 59 minutes late we were recorded as a no show. We arrived within the two hour slot they talk about in their reply but were definitely told we had been recorded as a no show. They did offered us a new rental at 2.5 times the price of the original one. There was another lady in exactly the same position. Avoid this company.

Needed a car ASAP the team was great, I think its Hazel, she was amazing. Thanks

Easy pick up good service

Great service provided by Henzel and the team. Happy with the car rented xx