Drivalia UK Reviews 

I will not use Drivalia again, from start to finish my experience was stressful. Before pick up I received an email from Carjet urging me to purchase excess insurance for approximately £55, telling me this same insurance would cost over £200 at the counter, in fact it was over £300, I declined. The excess I'd bought from Carjet was useless. The counter staff was unfriendly, it was 9pm and dark. I was shown where the marks were on the car in a picture and asked if this could be emailed to me, confirmed. I never received a copy despite emailing Drivalia following morning, after attempting to phone, I was put on an endless loop each time I called. There was no water in the screen wash and the warning light came on indicating the tyres needed air, all on day one. My credit card was blocked £1,500 and it is still blocked one week later. Drop off went smoothly enough but I had no confidence in this Stansted company so was worried not having had an illustration of any marks/dings. I was with my granddaughter aged 19 at pick up and she commented 'he wasn't very nice!' I don't like reporting or reviewing staff but it makes such a difference to be spoken to in a friendly professional manner. I can't recommend Drivalia and PLEASE unblock my credit card.
In reply to your response - it's your website but fyi
I CANNOT use the portal, it is closed after car returned.
KINDLY UNBLOCK my credit card, it is now over a week.

Yet again Gareth's customer service is excellent

I was looking for a car to hire on a trip back to UK from Spain, I usually use SIXT at Gatwick North, but took a look at the Drivalia Website. A little box popped up and "Jay" asked if I needed help, he was so helpful, polite and clear I decided to use Drivalia for the first time there

I hired a car through Zest (who were superb and not to blame here) and chose Drivalia for my 25th wedding anniversary special trip to Perthshire. On arrival at the desk, we were 'served' by 'Harry' who decided that as my booking was in a shortened form of my full name, a £35 admin fee was immediately charged. I thought he was joking - he was not. He then instructed us on all the things we would be liable for, even though he knew, and we knew, we took every available additional insurance cover via Zest, and would not stop until we listened to it and refused to listen to the fact we were covered via Zest. He was extremely unfriendly. I asked him for his surname and he refused to give it. Zest tried to get the money reimbursed but they said no. Each time I go to Glasgow and find hire car companies awful. Enterprise is the only one that is better although Arnold Clark is our next trial. Never again with Drivalia

Rob was so friendly and made the collection and drop off so seamless. Would highly recommend the city centre location to pick up as opposed to the airport...fast and efficient. Will hire again from Rob without hesitation.

Very clear communication and efficient service. I was let down by another car hire company and Abs did a very good job to obtain a car at short notice and support me with the process.

We had to hire a car at the last minute, Gareth and Henzel were extremely kind and helpful both over the phone and in-person. They managed to arranged for a car that fit what we needed perfectly and at a very reasonable price. Overall excellent service making it a very smooth and easy process, would definitely hire from them again. Really can’t thank Gareth and Henzel enough for their help!

Shuttle took forever. Lady in the desk (Flo) was so not collaborative and harsh.
Car is not ready, incredible considering we arrived later than the time expected.
Now over 30 mins just to get the car.
Never ever again using this company

Awful experience with pick up at Glasgow airport. Rung them to ask for pickup and waited for more than 30 minutes. Called once after we 15’ to enquire, they informed me the van was on its way but could not give me a timeline. Called again after 30’ to complain vehemently. They hung up and cancelled the van - had to take a taxi. All with 3 young children, the youngest being under 2.

Service absolutely spot on once again Gareth handled everything from the Liverpool office and made sure picking up the vehicle from Gatwick was as smooth as possible thanks

I had a great experience, especially thanks to the helpful and friendly staff member who assisted me. Everything was handled smoothly and professionally.

Great and efficient service
Hired a car in Luton and the staff member that dealt with me ( Kash) was very polite and helpful highly recommend Drivalia.

Lovely experience with Matt on hand. Super knowledgable and kind. Made coming off an early and loud flight into Manchester an absolute breeze at the care hire - thank you!

If you wanna have a great start of your hire — come and see Raze and Az! 😉 Great service!

The italian guy is so kind , 10 stars to Drivalia Bristol!

I got an amazing service.

Great car rental experience with Drivalia UK! Friendly service, easy pickup and drop-off, and a reliable car. Would definitely recommend!

Really helpful and friendly customer from alina she was great and i loved her pink desk

This is not the first time I have used Drivalia at Stansted Airport and, similar to my previous experience, I was very impressed with the service. There was a bizarre and very unexpected issue with my credit card that was the fault of my bank, but complicated payment for my pre-arranged car hire. Mehmet, who assisted me at Drivalia, could not have been more helpful and understanding, making a challenging situation far less stressful. Eventually, a solution was found, and I was able to begin my journey having impressively been given a free upgrade to my original reservation. With such good customer service, I would certainly recommend Drivalia Stansted when considering car rental options from the airport.

If I could give this shower of s**t a negative review, I would. Hours waiting in line. Gave us a faulty car…. Not like the air-con didn’t work or something trivial. No a positively DANGEROUS car who’s clutch pedal would not disengage. Called Drivalia on the numbers provided to collect the car. No response. Wrote emails. No reply. Wrote an email
To the UK office. We were told to contact Madrid office. This surprised me as we were in Tuscany, Italy and made this very aware.

After 5 days with the help of the resort staff we finally got the car collected and taken back to Pisa. End of the problem? Fat chance.

Drivalia then started emailing, demanding their car returned. We told them it got collected on June 18th and sent a picture of it on the breakdown truck. Still they insisted and threatened Interpol on us unless we returned it. Then we got an email back from Drivalia Italy apologising for our breakdown issue and we should stay with the car.

Then the issuing office at Pisa Airport messaged politely asking the whereabouts of the car as they have looked in the airport car park and could not find it. This was getting beyond a joke but it doesn’t stop there.

We got Booking.com involved as we got it through them. Drivalia then denied any responsibility and said we had broken the clutch!!! They refunded us 1 day rental because that was how long we had ownership of the car. We pointed out that we emailed the same day we collected it but it fell on deaf ears.

It’s still ongoing so unless you want YOUR honeymoon ruined because of some sub-standard, backward thinking, antiquated car rental company then stay well away from these clowns.