Received a call after placing my order to give me a time estimate for delivery from the supplier and in the process helped me source another item that i had been struggling to get hold of! I have used... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The team were exceptional by providing me with brilliant advice on the correct drum kit for my son and highly recommending multiple options for me from new to second hand. they discussed his musical p... See more
Ordered a full set of Yamaha Crosstown lightweight drum hardware, plus an additional cymbal stand. There was slight delay due to the additional stand (not Drumshacks fault at all, it was their supplie... See more
First time using Drumshack and placed my order online. Had to call to make some changes to my order and they were very helpful and even left notes on my order to keep track of any changes.. Order se... See more
Company details
Contact info
58 Lavender Hill, SW11 5RQ, London, United States
- 0208 228 1000
- sales@drumshack.co.uk
- www.drumshack.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 48 hours
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Excellent service and communication
Excellent communication from Drumshack when the item I ordered wasn't yet in stock. Still managed to get it to me really fast and were clearly happy to cancel the order if the timelines didn't work. Would happily order again from Drumshack. Thank you!
May 28, 2026
Great Price. Great Service.
Great Price. Great Service. Speedy delivery.
Couldn't ask for more.
May 21, 2026
All great service
All great service
Made an enquiry - came back promptly with a recommendation
Order arrived within a couple of days.
Hard to see how it could be better
May 20, 2026
You are a uk business with a store
You are a uk business with a store. Many stores are going out of business and it's a shame.
May 20, 2026
Honest and helpful
Honest and helpful. Kept me informed regarding my order. I can’t praise Drumshack highly enough.
May 20, 2026
Communication and follow up on order
Follow up on order and dispatch together with customer communication was great.
Highly recommend.
May 27, 2026
I've been using Drumshack for many…
I've been using Drumshack for many years, and it's always a professional and friendly service from start to finish. Weather your buying online or going instore.Highly recommended !
May 19, 2026
Everything from choice to condition to …
Everything from choice to condition to packaging was excellent. Speedy service and DPD driver followed my instructions perfectly. Drumshack are my go to for anything cymbals.
May 26, 2026
Rude
Visited last week, very rude staff and non helpful .
Would I visit again? Certainly not. General enquiry, so wasn’t interested as I wasn’t buying after 30 mins trying to decide .
May 15, 2026
Unprompted review
Drumshack were excellent again
Drumshack were excellent again, as usual. Tip of the hat to all there !
May 20, 2026
Good communication and service I had a…
Good communication and service I had a slight problem caused by the delivery company but Drumshack sorted straightaway so no complaints from me , keep up the good work 👍
May 18, 2026
Great service
Great service, prompt delivery, reliable, knowledgeable and friendly.
What more could you ask for?!
Will be my go to drum guys from here on.
May 7, 2026
Drum shack spotted a likely error in my…
Drum shack spotted a likely error in my order . So they rang and I confirmed I had ordered the wrong stuff . Go you lot . Love it when there are actual people running the show . Thanks people 👍🥁🎼
May 13, 2026
Great products always available
Great products always available. Fast ordering and dispatch. Great communication. Wish they had a shop in Leeds!
May 11, 2026
Drum shack great. Terrible DPD delivery
Great service. Fast delivery and customer service despite some failing from DPD who were the currier. Dpd said they had missed us but actually never came to deliver. We were in and our property has cameras. No first delivery attempt made. Rectified artificially by drum shack but would recommend they don’t use dpd.
May 11, 2026
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