Dyno sent out Ian on an emergency call to my home to deal with a leak from my central heating on a Saturday evening. A short time after arriving Ian had cut off and capped the failed pipe, isolated t... See more
Location
Switch locationOrange House, Trimdon Grange Industrial Estate, TS29 6PA Trimdon Grange, England, GB
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See what reviewers are saying
Had Carl.S here this morning to replace a radiator, very polite hardworking man. We had a good conversation as he worked which was nice being a full time carer for my mother dont talk to many people.... See more
Had scott from dyno plumbing to fix toilet as part of my brit gas service plan. Scott was prompt, phoned before arrival and clean tidy worker and very curteous and replaced all inner workings of toile... See more
Anthony came the first time to start the job and then very quickly after with Jed to complete the job once the part was available. Could not fault the communication - they let us know when they were c... See more
Company replied
Company details
- Plumber
- also in
- Drainage Service
Written by the company
Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.
The Dyno-Rod difference
No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee
Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.
Contact info
Orange House, Trimdon Grange Industrial Estate, TS29 6PA, Trimdon Grange, England, United Kingdom
- 0191 303 9799
5.0
Excellent
6K reviews
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Carl A was very polite and did a great…
Carl A was very polite and did a great job of mending the leaking sink ,and very tidy left no mess job done very happy thanks
October 8, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Mr Vickers,
We are so pleased to hear about your great experience with our plumbing service. It is wonderful to know that our engineer resolved your leaking sink politely and left everything neat and tidy. Thank you for sharing your kind feedback, and we are delighted that you are happy with the completed work.
Dyno-Rod
Great Job Jed
Jed did a great job, was very friendly and efficient, and sorted our long-standing issue.
October 8, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Peter Thompson ,
We are so pleased to hear about your great experience with our service. It is wonderful to know that our engineer was friendly, efficient, and able to resolve your long-standing problem so effectively. Thank you so much for taking the time to share your kind feedback with us.
Dyno-Rod
Excellent job done from Jed!
October 8, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Heather Jones,
Thank you so much for taking the time to share your fantastic five-star review. We are absolutely thrilled to hear that our team member provided you with such outstanding service during his visit. Your positive feedback is greatly appreciated by all of us.
Dyno-Rod
We had a new boiler installed which…
We had a new boiler installed which included a power flush. We had a few problems with not all the radiators heating up properly. BGas arranged for a second power flush which was done by Carl Trotter. Excellent job and cleared so much more sludge and other debris out of the system than the initial flush. Spent a lot of time to get the system working properly and kept us fully informed about what he was doing. Also spent time advising us how to better run our central heating. Very friendly and polite. Would have no hesitation in recommending Carl and Dyno-Rod
October 2, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Alan Hampton,
We are so pleased to hear that your central heating is now working properly after the second power flush. It is wonderful to know that our engineer took the extra time to clear out the remaining debris, keep you informed throughout the process, and share helpful advice on running your system efficiently. Thank you for sharing your positive feedback and for your kind recommendation.
Dyno-Rod
Carl S came to fix my toilet and was…
Carl S came to fix my toilet and was very courteous and friendly. Was just a small job and fitted new parts swiftly, explaining what the issue was and what he had fitted. Thanks Carl S.
October 8, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Paul Mavin,
We are delighted to hear about your excellent experience with our service. It is wonderful to know that your toilet was repaired swiftly and that everything was explained clearly to you. Thank you so much for taking the time to share your kind feedback!
Dyno-Rod
Great work really good
Great work really good, me and husband pleased with work done on our cloakroom Carl A did a brilliant job , really happy with his work, and respected property
October 7, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Sandra Beaty,
We are delighted to hear that you and your husband are so happy with the work completed on your cloakroom. It is wonderful to know that our team member did a fantastic job and took great care to respect your home throughout the process. Thank you so much for sharing your positive feedback with us!
Dyno-Rod
Reply from Dyno-Rod - Plumbing Newcastle and North East
Laura Coates,
We are delighted to hear that your new fixture was installed so quickly. Thank you very much for sharing your positive experience with us!
Dyno-Rod
Excellent job
By way of our British Gas Home Care Plan, it was easy to book and get a prompt DynoRod visit. Plumber Scott was polite, pleasant, efficient and helpful. Excellent job.
October 5, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Steve Wootten,
We are delighted to hear about your positive experience using your plan. It is wonderful to know that booking was straightforward, the visit was prompt, and our engineer carried out such a helpful, polite, and efficient job. Thank you for taking the time to share your kind feedback with us!
Dyno-Rod
Plumber was very friendly and and…
Plumber was very friendly and and sociable and he was very expert in his field. He has provided me an excellent service thank you.His name is Carl C.
He was well mannered and polite.
October 6, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Mohammad Shafiq,
We are delighted to hear about your excellent experience. It is wonderful to know that our engineer provided such polite, knowledgeable, and friendly service while delivering top-quality work. We truly appreciate you taking the time to share your kind feedback with us, and we look forward to helping you again if you ever need our assistance in the future.
Dyno-Rod
Poor power shower installation
My experience with Dyno-Rod has not been great. I had a power shower replaced by them and it was a fairly expensive quote. I expected a service to match that value, but unfortunately it was not the case. The shower unit was installed poorly initially and rather than installing all the screws it was stuck on with silicone on the bottom end. The whole shower unit would wobble when pressing any buttons. When I mentioned that, they sent the plumber out again to fix it. The plumber then drilled the bottom hole without removing the shower unit properly and damaged the bottom of the shower casing. The hole drilled in the tiled wall is not straight and the shower unit is consequently not straight. The shower unit costs £250-£280 and I was charged £455 for the shower and the installation. It would have been fine if the work was done properly, rather than cutting corners and wanting to leave as soon as possible. Also they would give you an all day appointment and show up around 4 pm waiting to finish the job as quickly as possible, without any care for the quality of the work. I would not recommend Dyno-Rod for any power shower installations. It is not value for money, due to poor work quality, and they will damage the wall and the new shower unit.
September 29, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
umair ahmed,
Thank you for taking the time to share your feedback with us. We deeply regret that your recent power shower replacement did not meet your expectations, especially given the investment you made. We hear your concerns regarding the improper installation, the damage caused to both the unit casing and your bathroom tiling, as well as the alignment issues. It is clear that the standard of workmanship and the lack of attention to detail fell far short of what you deserved. Furthermore, we acknowledge your frustration with the wide appointment window and the feeling that the job was rushed.
Please be assured that we take these matters very seriously. We are escalating your experience to our senior management team to thoroughly investigate the poor service, the physical damage reported, and the conduct during the visits. We will use this information to review our internal procedures, address the performance of the attendance team, and ensure appropriate corrective actions are taken. Your feedback is essential in helping us improve our quality control moving forward.
Dyno-Rod
very friendly
Carl S very friendly explained everything he was doing and showed me what was wrong.
October 6, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Babs Denley,
We are so pleased to hear that our team member provided such a clear, friendly, and informative service. It is wonderful to know that everything was thoroughly explained to you. Thank you for sharing your positive experience!
Dyno-Rod
First class prompt service and job…
First class prompt service and job sorted as quickly as possible by the engineer thankyou
October 6, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Pat Congerton,
We are so pleased to hear about your positive experience! It is wonderful to know that our engineer provided prompt service and resolved the issue for you as quickly as possible. Thank you very much for your kind feedback.
Dyno-Rod
Emergency call out
An emergency call out on my British Gas Homecare….Carl S from Dyno North East was the call out engineer…a really good bloke with great knowledge and expertise…identified and solved the problem very quickly and was highly tidy and efficient. Thoroughly recommended.
October 6, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Dave Stapylton,
We are delighted to hear about your positive experience during your recent emergency call-out. It is wonderful to know that the issue was identified and resolved so quickly, and that the work was carried out with such great expertise, care, and cleanliness. Thank you so much for taking the time to share your recommendation.
Dyno-Rod
Excellent communication
Excellent communication - prompt response. The engineer Scott was thorough and offered some good advice. Highly recommend.
October 5, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Katie Robson,
We are delighted to hear that you had such a great experience with our team. It is wonderful to know that you received prompt, thorough assistance and valuable advice. Thank you so much for your kind feedback and for recommending our service!
Dyno-Rod
Excellent service from Anthony
Excellent service from Anthony, he was really pleasant and helpful and sorted our issue immediately
October 5, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Debbie Blair,
We are so pleased to hear about your wonderful experience with our service. It is fantastic to know that our engineer was pleasant and helpful, resolving your issue right away. Thank you so much for taking the time to share your kind feedback!
Dyno-Rod
Carl S did a great job
Carl S did a great job, minimum fuss and no mess
October 5, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
G Robinson,
We are so pleased to hear that our engineer completed the work with minimal hassle and left everything clean and tidy. Thank you for taking the time to share your positive experience with us.
Dyno-Rod
Reply from Dyno-Rod - Plumbing Newcastle and North East
Stephen Thomas Melia,
We are glad you enjoyed your experience with our team member's excellent work. Thank you for your review.
Dyno-Rod
Excellent service aa always
Excellent service aa always, professional, respectful & kept me informed all the way along with what they were doing.
Also left my bathroom immaculately clean.
Thank you Carl S & Anth!
October 5, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Kathleen griffin,
We are delighted to hear about your excellent experience with our service. It is wonderful to know that our team kept you fully informed throughout the process, maintained high standards of professionalism, and left your bathroom spotless. Thank you so much for taking the time to share your kind feedback.
Dyno-Rod
Hi Alex was a great help with the issue…
Hi Alex was a great help with the issue I had
October 1, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
mark sherwood,
We are so glad to hear that our team member provided great assistance and successfully resolved the issue for you. Thank you very much for taking the time to share your positive experience with us.
Dyno-Rod
Graham was extremely good at what he…
Graham was extremely good at what he did. He solved the issue and resolved it working really well in difficult conditions ie a very confined working area. He was respectful to us and our home. Great guy and we have always found this to be the case with Dyno-Rod workers. Thanks a million.
October 2, 2026
Unprompted review
Reply from Dyno-Rod - Plumbing Newcastle and North East
Syd,
We are so pleased to hear about your fantastic experience! It is wonderful to know that our engineer was skilled, polite, and able to resolve the issue efficiently despite the tight space, while showing complete respect for your home. We truly appreciate your kind words and your continued trust in our team.
Dyno-Rod
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