Dyson UK Reviews 

I was really excited to purchase the Dyson Airstrait, especially as I already own the Dyson Supersonic hairdryer and the Airwrap. I’ve always loved Dyson products and have been impressed by the premium quality, right down to the presentation and storage boxes that come with them.

However, I was disappointed to discover that the Airstrait doesn’t include a presentation or storage box. After spending £329 on a premium styling tool, I expected the same level of attention to detail and a safe way to store it when not in use.

The storage boxes supplied with my other Dyson products not only look beautiful but also protect the products and make them feel like a true luxury purchase. Without one, the Airstrait doesn’t offer the same premium experience, which is a real shame.

The product itself is excellent, but I can’t help feeling let down by the packaging and presentation. As a loyal Dyson customer, it feels like the brand’s usual high standards have slipped in this area. I hope Dyson considers including a storage box with future Airstrait purchases, as it would make the overall experience feel much more in keeping with the premium price tag.

I ordered 3 items on 29th June with a 3-5 day delivery commitment. One small item was delivered next day but the other 2 items remain outstanding with no clear commitment from Dyson as to when these will be delivered. I have been in touch multiple times via the digital assistant (transferred to an agent) and Dyson Support and now even via Facebook messenger. I receive the same vague nonsense each time, and each time a promise of 24-48 hours for a full update. Never happens. I have also mentioned cancelling the remainder of my order with full refund as there is no clarity on when I will receive it, this goes ignored. Next step is to contact the CEO as I'm running out of patience and getting nowhere!

I purchased the Dyson WashG1™ wet floor cleaner and despite having it repaired within the 1st year it continues to leak…..so disappointing and frustrating. In my opinion not worth the money or the hassle trying to use it

What is the matter with Dyson spare parts these days.
I ordered a new replacement turbo on 11th July after being told that they had these as stock items. Rang on 17th to chase and found order had not even reached the warehouse. Now being a priority. now 21st and still no nearer getting the part.
Rubbish after sales service. Being given the opportunity to cancel order but that to me is a cop out and will make me look at another manufacturer. Get yourselves sorted out Dyson

Absolutely dreadful experience with Dyson UK. Ordered a Dyson Pure Hot & Cool fan (£450) on the 5/7/26 with a promised 24 hour delivery. Checked the status of the order two days later as nothing had been received. Could see it had not been collected by the courier yet, so contacted customer service to be told it would delivered the following day. Order status still showed not having been collected the following day, so contacted Dyson again, to be told it had been collected and the customer service rep had all the details in front of him, he could see exactly where it was on its journey to me. When pushed for details, he admitted to not having any details, and could not confirm it had been collected. I gave it another 24 hours with no change to order details, contacted customer service again, to be told it was on its way. When pushed for details, again admitted to not knowing where the order was. I asked for a refund, to be told it would take 14 working days to process. Completely unacceptable to wait that long for a refund for something that has never left the warehouse. Currently still waiting for refund to appear while order still shows awaiting collection. There seems to be a real trend in the number of complaints of a similar nature. Not what I was expecting from a well established company like Dyson UK.

I ordered a supersonic nural hairdryer “order processed” at 16:46 on the 09/07/26. Received confirmation at 17:48 that “pick-up scheduled” that included a tracking link. It’s now the 21/07/26 & I have had no further contact & the tracking link says exactly the same. I’ve called & used webchat. Last time I was promised that I’d “receive an update within 24 to 48 hours” that was on the 15/07/26 - needless to say I’m still waiting. The representatives said they could not cancel my order & blamed the heatwave & the courier (there tracking says they’ve never received the item) & then said “I kindly request you to wait for the delivery”. Still no timescale offered. Dyson have been kind enough to send me instructions on how to get the best out of the hairdryer that I still haven’t received & a number of marketing emails too. When I received the customer service survey, I detailed all of the above & have 1 ⭐. It prompted me to have a call back on a day that was suitable for me, I selected Thursday or Friday last week, still no contact. Dyson products are not cheap, I went direct so I knew I was ordering a genuine product & because it was “next day delivery”. My card has not been refunded & I'm looking forward to Dyson making the effort to contact me with an update on my order or more appropriately, simply providing an apology & a full refund!
Update, I had to contact again & was told that as the item had now been received back at the warehouse they could now process my refund. This was the 29th of July. Apparently there isn’t an automatic refund, so if I’d not made contact I wouldn’t have heard anything.
It is now the 5th of August and my refund was due to be in my account today, no surprise that the “within 5 working days” & “within 7 days” has not been complied with. Once again I made contact with the Customer Service Team, who told me the refund had been completed & they’d have to escalate, another 3 to 5 days to wait. This has been going on for almost a month now. Needless to say, I have no faith in this company. Dyson, you are a joke & have no idea what Customer Service actually means.

Extremely disappointed with Dyson’s customer service and ordering process.

I ordered the Dyson Airstrait on 7 July after it was advertised with next-day delivery. That promise was a major factor in my decision to buy directly from Dyson. Unfortunately, the product never arrived.

As I was due to go away, I had no choice but to cancel my order because it was obvious it wasn’t going to be delivered in time. Today is 21 July, and I still have neither the product nor my refund.

Holding a customer’s money for two weeks after an undelivered order has been cancelled is completely unacceptable. Customers should not have to chase for updates or wait indefinitely for their money to be returned.

For a premium brand charging premium prices, I expected a seamless purchasing experience and excellent customer service. Instead, I’ve been left out of pocket with nothing to show for it. The lack of communication, failure to honour the advertised delivery times, and delay in processing my refund have completely undermined my confidence in Dyson.

I won’t be ordering directly from Dyson again and would urge anyone considering it to think carefully. Premium prices should come with premium service—not weeks of frustration, no product, and no refund.

This is a very bad product. The vacuum appears to have a changeable filter but it does not. There are even fraudsters on Amazon who sell replacement filters, but the machine, which i bought about 3 years ago, does not permit replacing the fiber filter. The reason I am writing now is that something stinky got into the machine and I can't figure out how to clean it up. I think it is in the filter I may have to resort to using a scented powder spray rug cleaner in hopes that will do the trick.

Wish I'd read these reviews before ordering direct from Dyson. They literally do not deliver. Reached that conclusion 11 days after purchasing a Mini Cool Fan from their uk website. The site promises next day delivery. That's not a promise kept. Customer Services, accessed over chat, were nice and eager to help. But after multiple interactions, nothing happened. They didn't appear to have access to any info about stock or delivery. They said to watch out for email updates which never came. I've now asked for a refund, which they say they have processed. Hoping that at least arrives!
Conclusion: great as Dyson products are, its a mistake to buy them direct from the company. Go to a proper retailer that knows about order fulfilment.

Do not buy any kind of Dyson directly from them their processes are so poor. We ordered a vacuum cleaner with a next day delivery. They took the money within hours, no info, no next day delivery, when we contacted customer services we were told they would escalate. A frustrating email followed saying ‘we have a minor technical issue’. Two days later still no delivery info and when we contacted customer services again we got the same message ie we will escalate and no other help. They are still holding nearly £400 with no service at all.

I would give zero stars if you permitted it. Five attempts to place an order systems problems each time. The last one said payment was declined - something the card company denies. Getting back to them and they admitted it might be a problem their end. Possibly the worst customer service I have ever suffered.

I HAD SIGNED UP FOR NOTIFICATION WHEN A COOLING FAN CAME INTO STOCK.....I DULY GOT AN EMAIL REPORTEDLY FROM DYSON SAYING IT WAS IN STOCK WITH A LINK TO PURCHASE IT WHICH I USED AND PAID WITH PAYPAL.......AFTER THAT NOTHING AND DYSON SAY NO RECORD OF ANY ORDER NOR OF THE PAYMENT - THEY HAD BEEN HACKED......BEWARE

It appears that James spends all of his money on developing the products (albeit some are faultier than others) and none of it on developing the seriously bad customer skills of the agents answering the phones, which is a shame because whilst they try to help, it's like talking to a really bad BBC Basics AI.

Not only have they given me the run-around escalating the technical issue to what seems to be a fictitious Tech help dept. and stalling for a week, when I lost patience and initiated the return the BBC Basic AI Agent assigned to an old address despite me saying the correct address three times.

They're all just bad! Really, really bad!!!

Dyson Gen 5 detect purple
It’s a great machine as long as it lasts which is 2 years 7 months … very disappointing that at this point, as the machine is out of guarantee, we have to spend another £100 to replace the motor head. Apparently many others have had the same experience if the wheel sheering off . As it’s a very expensive machine in the first place this , I think, is unacceptable.

My customer service experience ties with the ratings. Dyson seems to be beyond customer satisfaction.
My vacuum cleaner stopped in tbe middle of cleaning. I had video calls etc and I was told that the battery has died without any previous warning about battery is going to die all of sudden.
Placed the order. The customer services person confirmed that they received the payment, on day 1 the tracker said order processed. On day 14 it’s still saying the same. Appalling service. Maybe they want me to buy another one. Definitely won’t be a DYSON.
The customer services person today told me that they will investigate and let me know in 2-4 days. Really furious. 😡.

Really disappointed with Dyson’s customer support having bought several very expensive products from them over the last two decades. He moved support out of the UK like patriotic chap he poses to be and now you speak to people who are barely intelligible Greeks garbling English would be easier to speak to India or South Africa like other companies. Taken over a week to receive a copy and pasted email from their technical team that could have been give at first contact. Took air filter back for test yet sending back saying no faults yet speak to a representative there obviously was a fault they’ve corrected yet they’ve failed to convince me if any tests they’ve done and sounds like they may lost the remote as well. Wish I could give zero stars no more money will be wasted on Dyson products as they’ve shown their true colours niw

I ordered the Dyson airwrap from the Dyson website on 09/07/26. I was told that delivery would be the next working day. Nothing arrived on the 10th, so I assumed my item would arrive on the 11th. On the 11th, I checked the delivery updates and there had been no update. I called the Dyson helpline, but on the prerecorded message it said there were delays due to the heat (which I sympathise with), so I decided to end the call and wait for Monday.
On the 13th there were still no updates. I spoke to one of the operators who seemed as confused as I was. She was very helpful and said she would escalate my ticket but it would take 3-5 days to hear back. From what she could see on her system, the warehouse had not even sent my item to DPD (which DPD confirmed with me).
I was getting a little tense as this item was going to be a gift, so I called again. The operator I spoke to this time came across rather uncaring and gave me short brief answers. He told me that there was nothing that could be done to escalate my query and I would have to wait for a response in 3-5 working days. This interaction really infuriated me so I called back and cancelled my order with a different operator (who I would like to add was also extremely helpful).

I understand that these things happen, but I am confused why it would take this long to hear back from someone. Surely there had to be a quicker way to get in contact with the warehouse staff. I just wanted an update and peace of mind in knowing that my item would be on its way soon.

I don't blame the staff I spoke with but I am really dissatisfied and feel that Dysons processes could be more streamlined. These items are not cheap, and to be mislead about when an order is arriving and not being able to get an update for that long is ridiculous. I also made sure to book days off with my work so I would be around to collect the delivery from the courier.

In the end, I ordered the airwrap from Currys and they delivered the item the next day. I think it is a shame that Dyson could not offer the same service.

It has now been over a week and I have still not received a refund and have had very little contact from Dyson (despite being reassured by the last call handler that my ticket was escalated and I would hear from someone in 5 days).

I hope by sharing my experience that others will avoid making the same mistakes that I did. I highly recommend going to alternative stores to purchase any Dyson products. From reviews shared by others and the experience I have had, I think there is something going terribly wrong with their order system and they are not being proactive enough to fix it and make it right.

Stick hoover faulty months within 2 year warranty. Was assured it was the filter, but no filters in stock. Waited until they were, called to order. Out of stock. Was told I would be emailed when they were back in stock. I wasn’t. Waited again, called and emailed again. Got filter. Machine still faulty. Asked for refund. Refused. Now waiting for a repair which is not until August (outside of warranty). Am anticipating it still won’t be working and will then be back to calling them again and again. Terrible product, terrible service. Won’t buy Dyson products again.

Same as others, ordered 16.7.26 for next day delivery. Never received confirmation email but I had photographed screen confirmation. Despite that and sending it plus photo of bank statement to prove it they then asked for yet another ref no which I think doesn't exist and they are just stalling. I think they have no stock but want cash flow.
I paid on credit card so bank has credited me with the amount so long as Dyson don't dispute it so at least I have the refund after a lot of stress and wasted time.
Trading Standards should look into this.
Update 25.7.26: After I told Dyson to cancel my order they suspiciously said it was already being shipped and couldn't be cancelled and that I had to be in to receive goods and refuse to accept them. I did that but now I have the bank saying Dyson are disputing my claim and Dyson want to take the money again, despite the fact I refused delivery and told Dyson it was already sorted with my bank.

It took me more than 10 days to receive a fan. I contacted the customer service more than 5 times and they kept telling me that it should be delivered. Parcel force kept failing to deliver it. In the end I got 30 pounds compensation but I felt it was not enough as I wasted a lot of time taking to the customer service.