EalingCouncil Reviews 

Appalling service. It is not acceptable to have to wait for more than an hour to talk to someone and to sometimes be cut off after that time.
Absolutely dreadful.

A bunch of useless, unprofessional and clueless people. Staff is rude and unhelpful. Simple task of sending a paper copy of my council tax bill seems to be impossible for them! I must have called 5 times requesting one and still to this day I have not received it!

Absolutely awful council in every sense. This place is going downhill. Abandon ship!

Made an account on here just to let others know to not even try to call them about any queries regarding pcns.
Everything is automated and leads you to the payment line. What a joke. I was fined for going through those stupid plant pots they have placed to "reduce traffic" even though these things have probably caused more hassle and traffic in the first place. I have tried paying the pcn one day late and the only option I had on their website was the reduced charge of £65 and nothing else, not even any option to write in my own amount. So i paid the damn reduced charge and then after a month I get a letter saying i didnt pay the full amount and now I have to pay another £130. I wrote them an email right away explaining the situation, after over a month of waiting I got a letter from them saying that it is now too late to appeal anything and I have to pay £130 or they will reffer it to the court. What a joke. I will be trying to contact these fools again.

I chose to make an informal challenge of a PCN and used the video that was provided to me in that respect. I thought this would initiate the dialogue around the pedestrian who was in the middle of the street. Sadly the Council chose not to acknowledge the existence of the individual and has send me a blank statement "you should not have been on the bus lane".

Thankfully the pedestrain is uninjured and well, my kid was not exposed to the drama of what could become a car accident and the council must be very pleased to know that they got their money.

My feedback to the Council is that a bit more ownership and empathy would have gone a long way here. For example a better reply would have been: "thank you for making your best effort to avoid the pedestrian who was crossing illegally the street, we have a zero tolerance when it comes to bus lanes and so we invite you to pay the PCN".

Absolutely AWFUL council, they lie, cheat and are just lazy.We were on the list 17yrs before we got a place, SafeHaven they called it. We were promised a flat, when that failed to happen they told us to use Locata, a quarter page for Ealing and all not open to us to bid on. When we complained and told them we had been promised a flat they said the person that said that has left so hard luck. Totally ignorant, we have a bad neighbour issue with her kids hammering the floor by just stamping in place, called the council, they said its kids, tough. Explained that the neighbour was telling the kids to do it and joining in, tough they said, just kids. When proved the neighbour had lied to the police and made stuff up apart from screaming I was a paedo and stalking her the council just ignored it all, so I get from 8am till 11pm of her small kids taking heavy objects to the floor, screaming, shouting bad man, another neighbour complained of the horrendous noise and you guess it, ignored. But if I bang back they will take action against me..Utterly unbelievable..If there was an AC-12 type unit for crooked council people then they would have work for years with this lot..

The Ealing Labour council's imposition of the most badly designed LTNs ever has wreaked havoc on what was a cohesive and supportive community. They have caused huge divisions in our community, made pollution worse and inconvenienced everyone. Some businesses are struggling badly as a result. Yet their councillors simply don't seem interested, and are a disgrace to the positions they hold.

I parked my car for 20 minutes in Ruislip road ,on my return I saw a ticket and reason was parking out of parking bay, there was no visible lines on the ground ,most of the lines are faded and it was very heavy rain on the time of parking, so it shows how desperate they are to ripe off our pockets,
Even in their photos there was noting to show that my car is out of any line( which obviously there were not any) and they declined my request, as they are sure many people will give up fight and they can get the un fair money.

So hard to get through to a customer service rep and when you get through you have to listen to their unpleasant staff. I couldn’t understand one thing and the guy kept saying ‘madam, how many times do I have to repeat myself’ - in a raised voice. Sooooo rude. I truly couldn’t understand how their system work and was trying to get some advice. The response was very unprofessional. I lost my interest in talking to this person and just said goodbye. Still don’t know what to do….

Terrible council. Probably one of the worst in London if not the country. No sense of customer service if you're lucky enough to get in touch with someone. They make it so difficult to get to speak to someone. And now some bright spark has made the whole borough a 20mph speed limit area. Avoid living in this useless borough and definitely don't buy here. Not good quality of life. Neighboring boroughs better.

There is absolutely nothing worse than this council. Most dishonest, unprofessional, crooked council in the land. They will cheat and lie and steal through their noses, and will not care if customers end up on the kerb, as long as it does not cost them. Shame on all of you working there. Someone should start an investigation into this council, and fire all their staff on the spot. Bunch of crooks and liars from top to bottom

the highest council tax and the worst service in the whole city. i've lived in several boroughs in London but never ever I've seen anything more appalling. how can you increase the council tax by 5.9% with the economic scenario we're living in? where does our >£200/month council tax go? nobody picks up the phone, services are cut consistently, and you have nobody to complain to. let's ignore the parking system and the rubbish or my rant will go beyond the allowed limit.

It is impossible to get past the talking voice on Ealing councils phone line
It’s impossible to leave a google review
It is just impossible to speak to anyone about anything
I wanted to report a mound of fly tipped rubbish, I even had video of it, couldn’t report it to anyone (it’s just getting bigger
Does Ealing council care about reviews?
not as long as they are being paid their council tax
I give up trying to report anything now

Never answer phone calls , never respond to queries never helped.

Its regarding the self employed discretionary grant for second & third lockdown (continue) 2020 to 2021as a newly self employed haven't received anything from HMRC with UC payment just managing my rent Trying to call trying to contact different ways letters & emails but still have not heard anything Newly self employed are struggling with huge financial difficulties but council doesnt even open the applications for discretionary grant this is ridicules

If we are allowed to work we dont have to beg from anyone

Janet Perera

The worst council 100% automated money making operation not council

I went into a bus lane for a brief moment as i was turning left at some traffic lights... £130 fine came through the post which i immediately paid to get 50% discount.. I could appeal but you just know that your not going to get anywhere with these money grabbing scavengers.... This was on a Saturday & i thought the bus lane was Mon-Fri.... For a first breach you should just get a warning letter, they log this on their system & if you contravene again then you get fined.... But even at a time like this during a pandemic they only care about money NOT the impact on individuals mental health..... Absolutely disgusting !!

Ealing Council has zero interest in helping small businesses. I have been asking for a little support as food inspection because I need a “food rating” in order to trade and their answer is constantly: “Covid-19 is our priority, can’t help you”. So what’s their covid-19 priority? I’d like to know it! Their priority should be helping out businesses affected by covid-19!!! They always have excuses to justify their incompetence and lack of interest in problems affecting people living in the borough.

Ealing is awful when it comes to support the business and issue the eligible grants poor communication. Businesses who should be eligible for grants under the government’s discretionary grant scheme due to the fact they have had NO revenue since March 2020. Unlike other councils Ealing still has not outlined the criteria for grant applications or posted the web application form so much so not even any information.Business is shut from November but only paid out one grant and messed up the businesses badly to slow in processing .They have zero policy to help and support businesses and to be honest they don’t seems to be bothered
If you try and call the voicemail message says they are experiencing high levels of enquiries regarding this so use email as being in civil job everyone in council wants to know what is happening, or not happening and why? Yet another example of the total disorganisation in what must be the worst run council in London Borough .MP does not bother replying to emails extremely unhelpful

Ealing is home to an enormous amount of event exhibition and wedding suppliers who should be eligible for grants under the government’s discretionary grant scheme due to the fact they have had NO revenue since March 2020. Unlike other councils Ealing still has not outlined the criteria for grant applications or posted the web application form. The voicemail message says they are experiencing high levels of enquiries regarding this - hardly surprising as everyone wants to know what is happening, or not happening and why? Yet another example of the total disorganisation in what must be the worst run council in London. Hate to say it but vote in a Labour Council and this is what you get!!!