Earcandy Reviews 

346
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

AVAOID AT ALL COSTS. They took our money and stopped contacting us a couple of weeks before our wedding. We were told a DJ might turn up and we were sent a random number and told only after threate... See more

Rated 1 out of 5 stars

EarCandy have gone bust but sent correspondence to say we still have a booking - our act isn't responding to us. As part of my payment was to K&B solutions so I will try & claim back that money... See more

Rated 1 out of 5 stars

We have Motown Gold booked for 2nd September 2023. We have tried to contact you via 3 different email addresses but they all bounce back. This is extremely worrying, please can you advise an alternati... See more

Rated 2 out of 5 stars

Our DJ was great and we were really pleased with the music choices, he worked really well to our brief. However the communication from Earcandy was really bad, simply awful. They took our first pay... See more

Company details

  1. Event Ticket Seller

About Earcandy

Written by the company

Despite the team's best efforts, due to challenges post-covid, Earcandy is no longer operating.

A third party should be making contact with all customers in the priority order of when bookings were made. Please check your spam folder if you have not yet received an email.

The good news is that if you have booked an event, the Act is still required to honour your booking per the spec of your original booking.

All Act Owners have been asked to contact their customers directly.

Upcoming events

Acts that you have booked should remain booked unless you have chosen to cancel them.

What if my Act Owner has not contacted me?

Please send us an email to: earcandylegacaycustomers@gmail.com. This email address is checked periodically.

No other email or phone number is in operation.

Refunds

We cannot process any refunds. Please make sure you have had contact with your Act Owner in good time before your event.

They are obliged to attend the event they have booked for you.

New Bookings

Earcandy Entertainment is not taking on any new bookings.

The main point of contact for bookings

You should continue to talk about your booking directly with the Act Owner. Any outstanding second or final payments will also be made to them directly.

Staff, customers & Performers

We want to thank our talented staff, customers and performers who made Earcandy the company it was. They should be very proud of the team and culture they built. We are truly sorry that we could not overcome the unprecedented market challenges. We wish you the best for your upcoming event and hope you enjoy the entertainment.


Contact info

1.9

Poor

TrustScore 2 out of 5

346 reviews

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1.9

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(346)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

DJ Damo & Sax 🌟🌟🌟🌟🌟

Damo & Sax were absolutely AWESOME at our wedding on 27.5.22 at Botley’s Mansion in Chertsey. They kept the atmosphere alive the whole evening - everyone said how epic they were 🤩

They played every song that I requested and made sure that everything was perfect for our first dance & Father-daughter dance. They made sure that there was something for everyone and were both SO lovely.
Thank you so much Damo & all the EarCandy team - really fabulous from the start!

June 5, 2022
Unprompted review
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Reply from Earcandy

Thanks for the wonderful review Shannon & Tom - we are delighted you had a great experience

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Rated 5 out of 5 stars

DJ Damo and Saxophonist done my wedding…

DJ Damo and Saxophonist done my wedding last Sunday at West Tower.

They were absolutely amazing! Had everyone up dancing! My legs still haven't recovered, what a great time I had! Haven't danced like that in years!

Very friendly and accommodating in the buildup which put mine and the wife's mind at ease. On the day, didn't even notice them set up! All of the party have fed back to me about how good DJ Damo and the Saxophonist were, they really made the night of our wedding special.

Definitely recommend DJ Damo and Saxophonist for anyone who wants a special evening. We will definitely hire again in future for any big events! Thanks

June 4, 2022
Unprompted review
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Reply from Earcandy

Thank you for the feedback Joseph - we're happy to hear that you enjoyed the DJ & Sax!

Rated 5 out of 5 stars

DJ & Sax (DJ Damo)

What a party! We booked DJ Damo & Saxophonist for our wedding, and our experience with them both was fantastic.

DJ Damo got in touch a few weeks before the event to talk about the type of vibe we wanted, and he was incredibly accommodating and understood exactly what we were going for. He followed up on WhatsApp with a playlist for us to take a look at with songs that worked well, to help us curate our own to send back.

On the day, the act arrived promptly and were incredibly professional - we didn’t even hear them set up! For our first dance, everyone was surprised when the saxophonist came out mid way through, it was a brilliant touch.

DJ Damo read the room perfectly, and the Saxophonist was always amongst the crowd. Ibiza hour was our favourite! Never have I seen so many people up dancing at a wedding before. Even my 95 year old uncle had his glow stick and whistle in hand, not wanting to miss out on any of the spectacular evening.

The next day we had messages about achy legs, and glowing compliments on what a brilliant party they put on for us. Could not recommend more highly. Thank you guys you really made our day!

June 2, 2022
Unprompted review
Rated 5 out of 5 stars

Kev was the DJ at our wedding with a…

Kev was the DJ at our wedding with a Sax player! They Both were amazing!!
The vibe was amazing and the music got everyone dancing even when we had such a wide age group.
I did give Kev a play list to play at my wedding which he did play all my song then went on to play more which he throught I would like and I definitely did!!
Unfortunately at my wedding our photographer let us down massively!!But kev had taken many videos of us all dancing which he put together in an amazing video for me which honestly saved my day!!
I can't thank him enough and I would highly recommend
DJ kev and the sax player!
THANK YOU SO MUCH!

June 1, 2022
Unprompted review
Rated 5 out of 5 stars

We booked both a band and DJ with sound…

We booked both a band and DJ with sound engineer as a package through Ear candy, so pleased I did, the band Soul Fresh and the DJ Kev Williams were a massive hit!. As soon as the band came on the floor was full, everyone loved the selection of music and the sound quality was perfect. I would not hesitate to recommend to anyone, all booking and process was easy. Thanks again to all involved, and thanks for a very memorable night.

June 1, 2022
Unprompted review
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Rated 5 out of 5 stars

Great Service

Earcandy were efficient and easy to deal with. Our DJ, Jake, was brilliant. Leading up to the event he contacted us in plenty of time to discuss the set, including order of the day and what music we wanted to be played. He provided an outstanding set, reading the crowd brilliantly and kept them moving all night. Couldn't have asked for more.

June 1, 2022
Unprompted review
Rated 1 out of 5 stars

Please advertise the performers you send to events

Original dealings with ear candy when booking were great very responsive etc. once the booking was made and money paid neither me nor my venue heard from them I had to ring 4 weeks prior to my wedding to check they were still coming as no one had contacted me or the venue still. They also added an extra £40 onto my final payment to which I queried a few weeks before the wedding and received no reply so on the night the act expected a different amount to what I had agreed to in the contract, they were lovely and said not to worry and they would sort it. On no the night non of the performers we had seen in the promo vids etc that we were under the impression we were booking turned up, instead three other artists who were in non of the photos, videos or voice recordings advertised on their website and were in our opinion of a lower standard to what were advertised, before booking we looked at so many other acts through other agencies and directly and I honestly wish we had gone with one of those. We chose Motown gold frontline specifically as they were so much better then any others we had seen so we went ahead booked and splurged on something we thought would be the best party of our wedding only to be disappointed.. Had we been made aware that non of the performers advertised would turn up at our wedding we definitely would not have booked as they are the people whose voices we loved.. Please book through someone else or with acts directly themselves so you ensure you get what you wanted and thought we’re booking in the first place as these do not deserve a penny of anyones money!!!!

May 31, 2022
Unprompted review
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Reply from Earcandy

Hey Emma,

Thank you so much for sharing your feedback - whilst you had a good experience with the initial booking process, it seems that you didn't have a great experience because weren't aware of how we work with our pool of performers. We're sorry to hear that. But we see all feedback as an opportunity to learn, we will be looking over your experience from the beginning to the end to try and see how it could have been improved :)

We're already in touch with you about your feedback, and explained how we work, which is laid out in full here: https://help.earcandylive.co.uk/knowledge/how-are-my-performers-selected

And how this is intended to give customers a better performance on the day, without the worry of last minute dropouts - but we understand that you felt the quality wasn't as good as you were expecting.

We have asked for more information about this, and our Act Owner quality manager will carry out an internal review of your event, since the quality of performance is very important to us

We thank you again for sharing this valuable feedback and for being an Earcandy customer.

Rated 5 out of 5 stars

8-hour wedding set. Our DJ did an amazing job. EarCandy, less so.

The great:

Jake was our DJ for an extended 8 hour set at our wedding - the centrepiece of our afternoon and evening entertainment for 80 people, he was playing to an expectant crowd that knew what great sounded like.

And he smashed it.

A filled dancefloor all night, read the audience and reacted accordingly, built up the vibe through the night and mixed in requests. Exactly what you want.

In advance of the set, Jake made us feel at ease with great comms through messaging in the weeks prior and a pre-event video call.

The not great:
In contrast to Jake's excellent comms in advance and work on the day, the broader EarCandy team went silent on us after we signed the contract and paid up. We felt completely dropped.

For example, we were only contacted by the 'Entertainment Coordinator' (provided only in the more expensive package) from EarCandy a couple of days in advance asking for a catch-up (can you call it a catch-up if you've not contacted someone before?).

The experience on the call was one of a person given a checklist and a time limit - with little interest in doing anything more than going through the motions.

Fortunately, we'd been chatting back and forth with Jake directly in advance and he was on point, personable and professional.

So a 5-star rating for him. 2-3 for EarCandy.

May 16, 2022
Unprompted review
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Rated 5 out of 5 stars

Brilliant wedding night DJ & Sax (DJ Kev and Emma Sax)

Brilliant wedding night DJ & Sax from Kev Williams and Emma on Sax.
They both stuck to the ibiza genres we asked for but also read the room and adapted to suit all guests and delivered tune after tune!

Our guests of all ages were raving about the surprise Sax and how good Emma was, everyone loved how she was performing on the dance floor and mixing with guests - bringing the ibiza vibe to the night!

Kev was great and easy to arrange plans with Before the day - great guy and great character on the night! He sent a decent montage of the night too which was good to look back on.

Hopefully I don't have another wedding, but if I had a birthday or function/do again, wouldn't hesitate in getting Kev and Emma back!

April 23, 2022
Unprompted review
Rated 5 out of 5 stars

DJ Damon absolutely nailed my music for…

DJ Damon absolutely nailed my music for my wedding. I sent a few song choices through and Damon completely got the music I wanted. We chatted before and he got the vibe I wanted. The dance floor was constantly full and was tune after tune. Top class DJ

March 27, 2022
Unprompted review
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Rated 1 out of 5 stars

I would not recommend at all

When we hired Earcandy we got informed that we would have an events coordinator to support us with all enquiries. In fact, we were pass by one to another person and sometimes no answers were provided. One of our enquiries took 3 weeks to be answered. And this is because our wedding coordinator also called and chased. We receive contacts for the duo we hired just in the week of the wedding, because they were not responsive, and the dj was given to us 2 weeks prior. It was a nightmare. I would never recommend the Earcandy services.
The dj we had, we provided him with our full list of songs and we mentioned to him to play 70% of the time our songs and just 30% he could play whatever he desired but just from mainstream songs. It was 11pm and people thought the wedding was ending as the songs were to send people away. I had to intervene and tell him to just play our sequence. People were back to the dancefloor and stay until the end of the event.

EDIT: after the Earcandy replied.

1.
I believe they tried contact me by phone and as I am not in UK my phone is off. I haven’t received any EMAILS requesting to revert back

2. When I hired Earcandy duo it was guaranteed that I would have bossa nova, the person I was in contacted, confirmed this by phone repeatedly. I was just made aware about the difficulties in the wedding week. When I hired the service months in advance

3. Our guests are party people, but it was an overall feedback that the dj was playing music to end the party. They were neither mainstream neither guests requests. By 11PM, many people left as they thought the party was ending when party went until 1am

4. When planning a wedding 3 weeks it is not acceptable to have an emailed replied

February 23, 2022
Unprompted review
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Reply from Earcandy

Hi Ana,

We are sorry to hear that you wouldn't recommend Earcandy.

We've tried reaching out a few times to find out more about your experience before replying publicly, but we haven't been able to reach you.

We'd like to address some of the comments you made.

1. The time your DJ contacted you.

It's true to say that you spoke with your DJ two weeks before the date of your event. This is the normal timeline for bookings.

Customers will speak with the DJ in the lead up to the event about song choices so that the song choices are fresh in their mind. Before this, they talk with the events team about logistical plans.

This is explained to customers at the point of sale.

2. The time you spoke with the string performer.

It is not typical that customers would need to speak with the string performers before their booking; normally details are handled by our events team so speaking to them two weeks before the date of the event wouldn't be unusually close to the date of your wedding.

The reason you needed to speak with the performer is because you said that you wanted them to play 'Bossa Nova'. However, this is not part of the Act's repertoire and would require additional payment for bespoke song requests, as the entertainment advisor explained.

We tried our best to accommodate your request, which is why we took the step of arranging contact between you and the performer for this bespoke request.

3. Waiting for a response from the team

We've reviewed the timeline of communication and you have had frequent communication with our team. You notified us of one request which was an email that we didn't receive - this is the request that you mentioned you were waiting for 3 weeks for. Once you made contact with us, we spoke with you about this.

4. The DJs performance and adherence to your brief

It is true to say that you provided the DJ with a brief, however you also said that you would like them to take requests on the night, as did your husband.

Your brief included a mixture of Asian and Brazilian style music, and you had guests from both backgrounds attending.

On the night, guests made multiple requests (including the groom's brother) for two different styles. This is why the DJ deviated from your chosen playlist.
As you mentioned, once you asked them to go back to your song list and not take any more requests they did so.

(Edit) We have verified the DJs set list that he played, and this included multiple song purchases that he made on the day to accommodate your guest requests.

Your wedding planner also provided good feedback after the event directly to the DJ, and we are awaiting some videos of the performance which show guests enjoying themselves.

We are, however sorry to hear you were not happy with the service provided - we genuinely care about all of our customers' experiences.

Once you are back in the UK, we would be keen to understand your comments further and whether there is anything that could have been done to better set expectations from the start, as perhaps this would have improved your experience.

The Earcandy Team

Rated 5 out of 5 stars

DJ Christmas Party

Jai DJ’ed our company Christmas party. He was receptive to the music requests we had and read the tone of the party well to keep people dancing. Communication was smooth throughout the whole process. I would recommend Jai to everyone

December 28, 2021
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Rated 5 out of 5 stars

Very good customer service and advice I…

Very good customer service and advice I was more than happy to use ear candy for my wedding entertainment . Packages for all kinds of events.
Good communication and very helpful over the phone.
Would recommend

December 15, 2021
Rated 5 out of 5 stars

Ridhi weds Greg 21.11.21

Ridhi weds Greg 21.11.21. We cannot say any bigger thank you to Damon and his beautiful wife, anymore than words can express (which isn’t enough). We have them the most difficult ;P challenge of having a fusion wedding of Indian/Bhangra, Scottish, English and all round music to go with the crowd and they took that challenge above and beyond, giving us the most incredible and amazing night. We could not recommend Damon enough as a DJ but most importantly as a whole round, genuinely grounded person. He was patient, caring, calming (especially when I had a mini panic attack after performing a song, despite having stage fright, in front of many many people. Thank you so much Damon, from the bottom of both our hearts. Ridhi & Greg 21.11.21 xx

November 22, 2021
Unprompted review

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