EASY TECH PARTS LTD Reviews 425

TrustScore 1.5 out of 5

1.4

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Rated 3 out of 5 stars

Main item (complete screen ass'y) fine. Tool kit, adequate. Screen protector, 3-4mm too narrow. Sealing adhesive strip shape not accurate enough imho. 'slightly' too small - maybe 1mm too narrow and t... See more

Rated 1 out of 5 stars

Cheap price zero customer service .. still waiting for a response after waiting over three weeks for a screen replacement. No refund yet as the refuse to answer any email. Its just a secretary on thei... See more

Rated 1 out of 5 stars

I Purchased a replacement screen and digitiser for an iphone8, unfortunately the product is a poor imitation of an Apple OEM product. Colour saturation is poor, vivid reds are opaque, the touch screen... See more

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Rated 1 out of 5 stars

Ordered a screen replacement for a Samsung. Screen was too thick to fit properly, visibility the wrong product was sent. While moving back and forth to try and fit it the screen broke easily. Seller c... See more

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1.4

Bad

TrustScore 1.5 out of 5

425 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Don't bother rubbish

If I'd wanted a rubbish screen (lcd) I would of bought one from China or ebay, 2 I've bought and so dull on full brightness. Would rather use my old broken lcds , pathetic don't bother wasting your money!!

April 24, 2021
Rated 1 out of 5 stars

Bought an iphone7 replacement screen…

Bought an iphone7 replacement screen from easy tech parts ltd. Nov27, 2020 The package received looked perfect(no damage to the packaging whatsoever, the screen in it however did not look very promising, rather low quality and not the A+ I was promised, so I requested a refund right away. Got an email back from John from EasyTechParts declaring that their parts are top quality and if I had installed it? So I said I would install it to verify. Installation itself was a nightmare, the sticker seal I ordered with it from them had dried out ( I replaced my screen twice before using parts from another more expensive supplier so I do know what a decent one looks and feels like). Then the screen proved to be completely off, it was slightly bent (probably from some previous install by another customer) which made that it did not fit properly. Upon testing, it showed a smudged discolloration stain in the screen which basically rendered it useless. And to top it all off, one of the pentalope fittings was just not present anymore, the pentalope screw just could not be fitted and kept falling out plus the home button did not work properly. With this obvious physical damage I just removed the screen again and put the original cracked one again, with which the phone and home button was working again, and ordered from my previous more expensive but reliable supplier. I requested for a refund from EasyTechParts ltd. which John said I would receive, spent about ten euros in addition on returning the broken screen(as I am shipping from outside UK so no return voucher available from EasyTechParts). Upon inquiring about the refund, got the message from John that easytechparts had not received any return parcel. Upon inquiring again (after verifying with my postal service who confirmed everything should have been delivered) I was not getting any response anymore. Up to this date I have not seen any refund. I don't know where easytechparts ltd. got the positive ratings. You can understand I have to advise against risking your money on their service. The guarantee about refunds has not worked for me. After this trustpilot review, they had it removed from trustpilot claiming it is false. info about the order: ORDER #8468 "For Apple iPhone 7 - LCD Digitizer Touch Screen Complete Assembly - With Spare Parts - Black - OEM × 1".

April 19, 2021
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Rated 1 out of 5 stars

Screen came cracked with a line down…

Screen came cracked with a line down the middle

March 26, 2021
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Reply from EASY TECH PARTS LTD

Hi Will,

Oh no, i am sincerely sorry to hear the screen arrived damaged!

We are more than happy to issue a full refund or a replacement, we can email over a prepaid postage label to send it back to us free of charge.

Please email us: info@easytechparts.com

And we will be more than happy to help.

Regards

Sarah

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Rated 1 out of 5 stars

I sent an email 2 weeks ago and have…

I sent an email 2 weeks ago and have yet to receive a reply.

I have called the front desk, only to have them say the same thing. I must send an email to the team working from home. 10 emails and 2 weeks later, and still not a single reply.

To be fair, I ordered the wrong replacement screen. I have been wanting to return it and exchange it for the correct one. However, again, not a peep from their email team.

If my phone was not currently in bits, I would gladly never deal with this company again.

Edit: After reading the reply from Easy Tech Parts Ltd to my review, I sent yet another email, which to no surprise, was completely ignored again. Will most certainly never do business with them again

March 15, 2021
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Reply from EASY TECH PARTS LTD

Hello Alessandro,

I am sincerely sorry to hear that you have tried to email us and you have not got a response.

We are more than happy to correct the mistake you made when you ordered the wrong screen.

I can’t seem to see any email from you in our inbox.

Can you can you try to email us again on info@EasyTechParts.com


I’ve tried to look for an email from you in our inbox and still can’t seem to see anything, please email us as soon as possible so that we can arrange for the correct screen to be sent out to you.

Regards

John

Rated 5 out of 5 stars

brilliant company and so helpful

brilliant company and so helpful, I received my new iPhone screen and realised it was the wrong one ,it was no trouble I reordered the right one and got accredit on my wrong order , very efficient and user friendly company, I recommend easy tech every time.

March 10, 2021
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Rated 5 out of 5 stars

Great service and value for money.

Easy to navigate your website. The whole process from selecting and ordering the parts to delivery was great. Price was surprisingly low and instructions easy to follow. You made the whole process enjoyable and a great sense of achievement when I started up my iPad after replacing the faulty parts. I would definitely recommend this to anyone. Thank you for making life easier. This is an unsolicited review. Melvin Botha

March 3, 2021
Rated 5 out of 5 stars

Very quick turnaround and good…

Very quick turnaround and good communication. I ordered a screen that was unfortunately found to be faulty on arrival. Part was returned and replaced with no hassle at all. Very good service. Will definitely use again.

March 3, 2021
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Rated 1 out of 5 stars

Poor imitation of Apple OEM product.

I Purchased a replacement screen and digitiser for an iphone8, unfortunately the product is a poor imitation of an Apple OEM product. Colour saturation is poor, vivid reds are opaque, the touch screen when pressed / holding a finger is very laggy throughout the device, not just certain apps. As I’m typing this the bottom corner buttons on the keypad should be a rich grey, they are an opaque blue grey. The screen and digitiser were professionally installed by a third party. On the whole very disappointed. I would strongly suggest to anyone thinking of buying this product - don’t do it!!

February 21, 2021
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Reply from EASY TECH PARTS LTD

Hi Mark

Sincerely sorry to hear that you are not happy with the screen you have received.

The screen you might have received, may be a faulty unit.

Normally when customers have issues with the items that they have received, it is best to email us directly. As we are able to issue a refund or a Brand-new replacement as per your wishes.

Can you do send us a email if you did want us to sort this out for you

Regards

John

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