Ebookers Reviews 

6,036
•
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

What a nightmarish experience. It’s been 6 weeks since I cancelled my flight and still cannot get my money refunded. Avoid at all cost. The customer service is the worst

Rated 1 out of 5 stars

I booked 4 months ago a rental car via ebookers and since then I am receiving promotional mails from that company. Neither the website nor the mails offer the possibility to unsubscribe. I even contac... See more

Rated 1 out of 5 stars

I cant understand how this criminals are not prosecuted in EU... just stay away and dont fall on this scam, pay a bit more to have enjoyable holiday...

Rated 1 out of 5 stars

As often, this website is okay if there are no problems with your trip. But beware if something goes wrong! I had booked a business class ticket to the US for 3000 eur. My flight got cancelle... See more

Company details

  1. Travel Aggregator

Information provided by various external sources

Buchen Sie günstige Flüge, Hotels, Mietwagen, Städtereisen und Last Minute - günstige Flugtickets im Preisvergleich. ebookers.de mehr reisen. mehr wert


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1.1

Bad

TrustScore 1 out of 5

6K reviews

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1.1

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(6,036)

1 review in the last 12 months

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Rated 2 out of 5 stars

One hour to book a flight - surely not!

Tried to book a flight via Ebookers online but credit card failed even though there was no problem with it (I confirmed this my credit card company). Rang Ebookers to make the booking manually. First guy entered all our data very, very slowly, constantly repeating things. When it got to the point of initiating the booking his computer didn't work and after repeated attempts he had to give up and transferred us to a colleague. I had to listen to Music On Hold for 10 minutes before the second person answered. I then had to repeat my booking in full, which again was painfully slow as the guy constantly had to repeat words and letters. Finally the booking went through after approximately one hour! All in all a very painful and unpleasant experience which is a pity because my partner and I use Ebookers regularly.

November 22, 2015
Unprompted review
Ebookers logo

Reply from Ebookers

Dear Suzanne,

Thank you for your feedback which we have already forwarded to the department in charge.

Regards,

your ebookers team

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Rated 1 out of 5 stars

Intransparent

I would like to see on the first view how much it cost. But your page is shows at the end how much its really cost.

October 1, 2015
Unprompted review
Ebookers logo

Reply from Ebookers

Dear Mr Hamann,

thank you for your feedback. Your comment has been forwarded to the relevant department.


Regards,

ebookers

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Rated 4 out of 5 stars

Quick and Easy

Search results came through very quickly and the findings are saved for comparison. Prompt delivery of verification and issue of e-tickets.

September 7, 2015
Unprompted review
Rated 1 out of 5 stars

Disasterous Service

My first reservation was completely cancelled just because one independent domestic flight's time was changed and you could not reach me in 3 hours! That was ridiculous. You should keep trying minimum 3 days to reach me not 3 hours! There are still 3 months to flight! What is your rush for? Because of this, I had to wait a week to get the money back to my credit-card and book again. Also, the system still shows the same wrong flight time! I hope that you won't come up with other surprises...

August 25, 2015
Unprompted review
Ebookers logo

Reply from Ebookers

Dear Mrs Obermeyer,

Thank you for your feedback. In order to review the matter we ask to forward your complaint to our service team using the link provided below:

https://faq.ebookers.de/app/svc_options/email

Regards,

ebookers Team

Rated 4 out of 5 stars

Process of booking flight was simple and clearly laid out.

It would have been nice to be able to switch the language of the website to English, however it was not an issue as I am reasonably fluent in German.

The travel document was not as easy to read as others I have received but overall it was a good experience. I'd be happy to use this service again.

August 23, 2015
Unprompted review
Rated 5 out of 5 stars

Best booking site for flights in Germany

Ebookers site provides more options to filter flights and offers better flights than other sites, as judged by both price and connection times. This is particularly important when booking multiple flight travel, not just a simple round-trip.
Despite some minor technical problems, the site and emails work fine on my Mac, which is as true with some others. The email info sent is substantial and very useful.
On those rare occasions where I needed to talk to staff the support has been very good.

August 21, 2015
Unprompted review
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Rated 1 out of 5 stars

Always wrong information

I booked a flight to and from various desitiantion and the system gave me attractive pricing, however once I tried to fully book my flights I was told the price has changed - that happend about 5 times until I had to chang all parameters for another flight.

Just the typical exhausting process your can expect fron such services.....

July 16, 2015
Unprompted review
Ebookers logo

Reply from Ebookers

Dear Mr Haas,

Thank you for your feedback. We are sorry about any inconvenience that may have been caused. We work in a live booking system which can cause the prices to change during the booking path.

Regards,

ebookers Deutschland

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