Ebookers Reviews 

6,036
•
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

What a nightmarish experience. It’s been 6 weeks since I cancelled my flight and still cannot get my money refunded. Avoid at all cost. The customer service is the worst

Rated 1 out of 5 stars

I booked 4 months ago a rental car via ebookers and since then I am receiving promotional mails from that company. Neither the website nor the mails offer the possibility to unsubscribe. I even contac... See more

Rated 1 out of 5 stars

I cant understand how this criminals are not prosecuted in EU... just stay away and dont fall on this scam, pay a bit more to have enjoyable holiday...

Rated 1 out of 5 stars

As often, this website is okay if there are no problems with your trip. But beware if something goes wrong! I had booked a business class ticket to the US for 3000 eur. My flight got cancelle... See more

Company details

  1. Travel Aggregator

Information provided by various external sources

Buchen Sie günstige Flüge, Hotels, Mietwagen, Städtereisen und Last Minute - günstige Flugtickets im Preisvergleich. ebookers.de mehr reisen. mehr wert


Contact info

1.1

Bad

TrustScore 1 out of 5

6K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.1

All reviews

(6,036)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

worst experience ever

Due to a problem with ebookers website I ended up with three reservations for one night. The customer support experience couldn't have been worse. I will definitely make a big story out of this in the social media how "caring" ebookers is acting towards their clients.
Markus Speth

March 25, 2015
Unprompted review
Ebookers logo

Reply from Ebookers

Dear Mr Speth,

Thank you for your feedback. Our customer service has already resolved the case.

Regards,

ebookers team

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Rated 5 out of 5 stars

Good service

Good sevice and easy booking. Their hotline was really nice, too and their insurances for flights are reasonably priced.

February 3, 2015
Unprompted review
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Rated 1 out of 5 stars

Stuff can't be bothered to work on weekend

Hotel itself is all right, would give 3 out of 5 stars for it. Attention is unacceptable. Got here on Sunday and they would not accept my reservation via ebookers, because the responsable personnel does not work on weekends. Acted like it was my fault for having booked via ebookers, no apologies or whatsoever. Ended up paying again and was told to be reimbursed later. DO NOT RECOMMEND TO STAY HERE!

December 15, 2014
Unprompted review
Rated 2 out of 5 stars

Problem

Payment was confirmed but in the Hotel they said they did not receive the payment from Ebookers yet.

December 2, 2014
Unprompted review
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Rated 5 out of 5 stars

Very reliable service at attractive prices

We were very satisfied by finding a flight at reasonable rates despite booking on shprt notice. Different from other services, the confirmation came as promised within 2 hours and solved a lot of uncertainties. This was not the first time, we this positive experience with ebookers. Hence: next time my first shop to stop by,...., promoised :)

November 4, 2014
Unprompted review

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