Visited your shop in Ripley,Derbyshire and was assisted by your member of staff Julie. My husband has recently found out he has 3 wedge fractures of the spine and has difficulty walking very far. We s... See more
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Review summary
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Service from Harris at your new Clydebank store who sold us a scooter and delivered it to our home: Range of mobility scooters and other mobility aids Approaches used to inform customers No pre... See more
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Had a technical problem with a week old scooter which can happen as tech does sometimes fail . Crossgates Eden Donna and Anita were very helpful as was area manager Sarah . They resolved the issue as... See more
Company replied
Dawn was a fabulous help today. Visited the store in the early stages of accepting my need to be an ambulatory wheelchair user. She was kind, polite & knowledgeable about the products on offer/what mi... See more
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Company details
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
16 - 20 High Street East, DN15 6UH, Scunthorpe, United Kingdom
- 01724 747477
- www.eden-mobility.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Lucie is amazing and wonderful person I…
Lucie is amazing and wonderful person I meet and was very good with me
August 3, 2026
Unprompted review
Reply from Eden Mobility
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Portsmouth team truly my dream team
Hello eden
After being completely let down and confused by two other incompetent mobility dealers in Portsmouth (who actually told me not to try Eden!), walking into Eden Mobility Portsmouth was the best decision I ever made.I spent a few hours in the shop, and the absolute dream team of Rebecca, Ryan, Steph, and Peter put in an amazing effort. They are so incredibly caring and truly listen to their customers. They even made me a cup of tea exactly how I like it—strong, a little milk, and a bit of cold water. That tiny detail proved just how thoughtful and attentive they really are!They cleared up all my confusion about insurance and my specific needs with so much patience and kindness. I never felt rushed, and they even took a lovely photo of me posing with my new scooter! These four deserve double wages for the deeply caring, top-tier service they provide.Thank you all so much for your warmth and for helping me get my amazing new scooter. You haven't just sold me a product; you have given me my freedom ride. If you want honest, knowledgeable, and genuinely caring service including delivery chap kind knowledgeable patient made me feel competent Portsmouth, bypass everyone else and go straight to Eden!
July 29, 2026
Unprompted review
Reply from Eden Mobility
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Purchase of mobility walker
Dawn who served us was extremely helpful and knowledgeable and helped us through the whole experience wonderfully.
July 31, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
2nd purchase
Accompanied my aunt to purchase her second walker from here today and was served by the lovely Rachel.
Great service again and very thorough. Made my aunty feel at ease and explained all the functions well.
Thank you again.
August 1, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Had a technical problem with a week old…
Had a technical problem with a week old scooter which can happen as tech does sometimes fail . Crossgates Eden Donna and Anita were very helpful as was area manager Sarah . They resolved the issue as quickly as possible and the matter was fully resolved. Excellent customer service for us.
July 27, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Happy chappy
Problem solved I got a new replacement very good service staff was very friendly and understanding I'm quiet happy with my mobility scooter now but I do wish I had asked more questions about my choice of scooter at the time . Not exactly sure of date so it's not precise but came from Scunthorpe office
March 26, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
First Class Service
I was in town with my mum yesterday (30/7/26) and the bottom part of her walking stick came apart. She thought she’d lost a small part from it that held it altogether, so we went into Eden Mobility to see if they could help us. We saw Camilla, who was very helpful. She took a look at it, and it turned out that my mum hadn’t lost anything. It had just come loose. She went out of her way to help us. I was so grateful as I didn’t really know what to do! She tightened it all up for my mum and also gave her the gadget that she used. We couldn’t ask for better service, so thank you very much, Camilla!
July 30, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Just wanted to say thank you to
Just wanted to say thank you to
Andrew one of the team at the Stockport store who as been very professional and very helpful to my mum thank you for all you have done
July 31, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Excellent friendly service
Visited store yesterday to look at purchasing a folding scooter. Dawn was excellent, she was very honest and didn’t try and just get a sale which we respected. She gave demos of all options available she was very knowledgeable. She then gave my mam the chance to experience using the scooter out on the high street so that she had a real experience before she bought the scooter.
Dawn was friendly and patient and didn’t make us feel pressured to buy! Would definitely recommend
July 29, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Great first place to look
Laura was extremely helpful and understood my needs and questions, and was able to talk me through my initial look at chairs, and let me test things out.
July 30, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
What a lovely couple of staff you have…
What a lovely couple of staff you have at Eden mobility. Cramlington. Carol and Georgia..So professional at their work. Very friendly and caring. Helpful and proficient. Well done yous.
July 30, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Everytime I come by Lee is so welcoming…
Everytime I come by Lee is so welcoming and makes me feel confident in any choices I make
He’s such a credit to your company
July 30, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
My nephew has a mobility scooter which…
My nephew has a mobility scooter which got a puncture on Saturday 25th July and because he had breakdown insurance he rang to say he had broken down. When he took the insurance out they said they would get to him 24/7.
This is all well and good but after several phone calls the tyre wasn't fixed until Wednesday 29th July! 4 days! He is an amputee and all they could offer him was a taxi home and the scooter recovered. It's the only way he can get to the chemist for his medication. The advisor on the phone was also very rude and not helpful at all. He said we needed to have some patience and they would deal with it when they could. This is not how people should be treated, disabled or not.
July 25, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review and providing your contact details. We will keep trying to contact you.
Warm regards,
Eden Mobility
Patrick was very knowledgeable,patient…
Patrick was very knowledgeable,patient and polite with me .Suggested exactly the right weight rollator for me .He searched for alternative colours and completed the sale in a professional manner .
He problem solved a delivery issue , and my rollator was delivered to my home later the same day .
His kindness and attentionis a
refreshing retail experience .
Thank you Patrick
July 29, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Wendy was wonderful with my dad and…
Wendy was wonderful with my dad and helped us to purchase the correct walker.
July 29, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Very helpful and polite
July 29, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
The lady in the shop on hessle road her…
The lady in the shop on hessle road her name was leanne she was so help full showed me wat i needed to c she got all the scooters out for me and she was loveley now i have a viset tomorrow to get one on the mobilerty scheme just like to say thank u
July 28, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Wendy was brilliant and went above and…
Wendy was brilliant and went above and beyond to try and help us track down which charger we needed and was so pleasant, would definitely recommend
July 29, 2026
Unprompted review
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Great Walking Aids
I had a wonderful and prompt service. My walking sticks were bright with luminous handle and foot stopper both are great to see in the dark. I’m very pleased with my purchases and they are well made and strong to balance while walking. The price was also great but the sticks are strong I’ve got one in red the other is in blue the rubber handles are easy to hold without causing pain to my hands. Service and delivery excellent. Staff were so respectful and helpful.
September 13, 2025
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Reply from Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
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