We were referred to Eden Windows as a subsidiary of JoeDan, who had installed the other windows and doors at our home. A lady called Mia came out to measure up and was really helpful going through d... See more
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Review summary
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What people talk about most
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We saw Eden window initially on Instagram and arranged an appointment. We met with Mia and the whole process went well from start to finish. Mia was able to show us front door options with differe... See more
Company replied
We got all our windows replaced by Ryan and Lee, and they truly did a fantastic job. Our windows look incredible, and finally we have an element of warmth in the house as the previous windows were sup... See more
Company replied
We took ages choosing our windows and to be honest we must have got on Andrew’s (sales) nerves but he was patient and helpful. On installation day we met Lee and Ryan who were absolutely brilliant. Fr... See more
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Company details
Written by the company
Visit our Orpington showroom to experience our range of premium aluminium and Evolution windows and doors. Our aluminium system is exclusively ours and manufactured in Tewkesbury, delivering slim sightlines, precision engineering, and outstanding performance. Alongside this, we showcase Evolution timber alternative windows and doors, Signature aluminium doors, Solidor composite doors, bifold doors, and sliding doors, suitable for both modern and traditional homes. We also specialise in replacement roofs and frames, offering a high quality solution to upgrade existing conservatories and glazed spaces without the need for a full rebuild. Our experienced team is on hand to provide clear, friendly advice with no pressure. A showroom visit allows you to see the finishes, detailing, and build quality up close, with expert guidance tailored to your home. If you are improving a home in the South East or South London, we would love to welcome you to our Orpington showroom and help bring your ideas to life.
Contact info
45 Leesons Hill, , BR5 2LF, Orpington , United Kingdom
- 0800 884 1999
- sales@edenwindows.co.uk
- www.edenwindows.co.uk
4.6
Excellent
359 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Everything was professional from start…
Everything was professional from start to finish.
Would definitely recommend Eden windows.
Great job well done
February 11, 2026
Unprompted review
Reply from Eden Windows
Hi Terri,
Thank you so much for your five star review.
We are delighted to hear that everything felt professional from start to finish. That is exactly the standard we set for every project, from the first appointment through to installation and handover.
Your recommendation really does mean a great deal to the whole team. We are proud to have delivered a result you are happy with.
Thank you again for choosing Eden Windows.
Team Eden!
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Terrible company to deal with from the…
Terrible company to deal with from the start we regret using them at all
They have done a hup extension / conservatory for us that was supposed to take 7 days it is now a year later still unfinished with outstanding items from building control that they won’t sign off
on
They have attended many times from poor workmanship and it’s still not resolved from being freezing cold and draughty to missing dpc and poor craftsmanship and problems along the build that we had to come up with solutions for - they take all money before any certification or sign of
Don’t get bitten like we have and avoid at all costs
And in response to you’re reply that still doesn’t resolve any of our issues that it is still built incorrectly or excuse that I have given you a months notice to resolve the outstanding building control defects or the fact that our house is freezing cold because of this build with no further contact and you have all of our money for this build this is not acceptable at all
February 7, 2026
Unprompted review
Reply from Eden Windows
Matt, thank you for taking the time to leave this review. We are genuinely sorry that this project did not meet your expectations and for the frustration you experienced.
This installation involved a HUP system which, at the time, was a relatively new solution within the industry. It was selected because the existing base was being retained, and due to the site layout, planning considerations, and budget parameters, this approach was the only viable build option without removing and rebuilding the base entirely. On this occasion, the HUP solution did not progress as smoothly as anticipated.
Some of the challenges encountered were linked to third-party manufacturers and suppliers, which sat outside of Eden’s direct control. Despite this, our team attended site on multiple occasions and worked to address and rectify the issues as they arose, while liaising with the relevant parties and building control.
We have successfully completed a significant number of HUP installations with positive outcomes. However, all products we offer are reviewed on an ongoing basis, and following experiences such as this, we made the decision some time ago to remove the HUP system from our range, as it no longer meets the standards we require for our customers. This is not a system we offer or install today.
We always aim to act in good faith, carefully select the solutions we provide, and support our customers throughout their projects, even where unforeseen challenges occur. While this particular project proved more complex than expected, we appreciate the time taken to share your feedback and wish you all the best going forward.
Team Eden!
Great company and very helpful staff
We were referred to Eden Windows as a subsidiary of JoeDan, who had installed the other windows and doors at our home.
A lady called Mia came out to measure up and was really helpful going through different designs and pricing etc. A lady called Bridget kept us updated on payments and appointment dates for the installation and everything ran on time.
A guy named Jamie did a very good job installing the new door and left the render around the frame in perfect condition. Really pleased with the whole outfit.
January 19, 2026
Unprompted review
Reply from Eden Windows
Tim, thank you for such a kind review and for choosing Eden Windows following the recommendation from Joedan.
It is great to hear that Mia was helpful during the design stage, Bridget kept everything running smoothly behind the scenes, and that Gary delivered a high standard of installation. The fact everything ran on time and you were pleased with the finish means a lot to us.
We really appreciate you taking the time to share your experience and we hope you enjoy your new door for many years to come.
Team Eden!
Eden windows delivered excellent…
Eden windows delivered excellent service. The whole process was well communicated and the team courteous. Mia Freeman was a great sales representative and very helpful and easy to talk to. Highly recommended.
November 3, 2025
Unprompted review
Reply from Eden Windows
Meriam, thank you for taking the time to leave such a lovely review.
We are really pleased to hear that the process felt well communicated from start to finish and that the team looked after you throughout. Mia will be delighted to hear your kind words, she takes great pride in making the whole experience clear, relaxed, and straightforward.
Thank you for the recommendation, it genuinely means a lot to the whole team.
Team Eden!
Excellent service from Eden Windows
Excellent service from Eden Windows. We had a new door fitted in January 2026, and the experience from being to end has been perfect.
Big thanks to Mia at the beginning of the process who help with the ordering and design of our door. Bridget was incredibly helpful in the ordering and delivery, and John fitted the door very professionally.
Thanks to all the team, and I would highly recommend Eden Windows.
Kind regards
Dr Terry Keech
February 6, 2026
Unprompted review
Reply from Eden Windows
Dr Keech, thank you very much for taking the time to leave such a detailed and thoughtful review.
We are delighted to hear that your experience from start to finish was a positive one. Mia and Bridget will really appreciate your kind words for their support during the design, ordering, and delivery stages, and John will be pleased to know his installation work met your expectations.
Thank you for the recommendation and for choosing Eden Windows, it truly means a great deal to the whole team.
Team Eden!
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Everything was an easy and stress free…
Everything was an easy and stress free experience .
From 1st contact with Andrew doing a site visit, to Bridget running the logistics from office, communication and process was very easy. Jamie arrived with the new door, he was very professional, polite and left the space cleaner than it was before he arrived.
February 4, 2026
Unprompted review
Reply from Eden Windows
Hi Johan,
Thank you for taking the time to leave such a positive review.
I am really pleased to hear that the whole experience felt easy and stress free from start to finish. From Andrew’s initial visit, through Bridget keeping everything organised behind the scenes, to Jamie’s installation on the day, it is great to know the process and communication worked exactly as intended.
I will make sure your comments are shared with the team, they will genuinely appreciate the recognition.
Thank you again for choosing Eden Windows and for trusting us with your home.
Team Eden!
Door arrived quicker than expected
Door arrived quicker than expected, Grant did the fitting was swift and painless and I was told exactly what to expect at every stage.
January 28, 2026
Unprompted review
Reply from Eden Windows
Thank you for taking the time to leave such a great review.
We are really pleased to hear the door arrived sooner than expected and that Grant made the installation smooth and straightforward. Keeping you informed at every stage is a big part of how we work, so it is great to know that came through.
We will be sure to pass your feedback on to Grant and the wider team. Thank you again for choosing Eden Windows.
Team Eden!
Huge appreciation from my household.
We got all our windows replaced by Ryan and Lee, and they truly did a fantastic job. Our windows look incredible, and finally we have an element of warmth in the house as the previous windows were super old, some were broken and we had a lot of cracks around the beading / edging of the windows. Can't thank them enough as they also had to work in horrid weather (over 2 days) to get the windows done. Huge appreciation from my household.
January 9, 2026
Unprompted review
Reply from Eden Windows
Thank you so much for taking the time to leave such a thoughtful review, Sade.
It is brilliant to hear how much of a difference the new windows have made to the warmth and comfort of your home, especially knowing how tired and damaged the old ones were. Ryan and Lee will be really pleased to hear your kind words. Working through two days of tough weather is never easy, but they take a lot of pride in doing the job properly and it means a lot that this has been recognised.
Thank you again for choosing Eden Windows and for trusting us with your home.
Team Eden!
Eden Windows were great from start to…
Eden Windows were great from start to finish for a set of patio doors! Grant from the installation team was really efficient, communicative and professional doing a fantastic job. Andrew who led me through the design and sales process was also brilliant. The booking in of the surveyor was quite painful, but got there in the end.
January 21, 2026
Unprompted review
Reply from Eden Windows
Hi Hannah,
Thank you for taking the time to leave us a review and for your kind comments about both Andrew and Grant. I’m really pleased to hear they looked after you so well through the design, sales and installation stages.
I appreciate your honesty regarding the booking of the survey. For context, your installation took place well within our stated lead times, even allowing for our Christmas shutdown period. That said, we recognise the booking experience itself should always feel smoother, and this is something we continue to improve.
Thank you again for choosing Eden Windows and for your balanced feedback.
Kind regards,
Stewart
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⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Start to…
⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Start to Finish
From the moment we met Stuart at the Orpington showroom, we knew we were in safe hands. He took the time to understand exactly what we needed, walking us through every option with real care and attention to detail. Nothing felt rushed or glossed over—just honest, knowledgeable guidance that made the whole process feel effortless.
When it came to the installation, John and Grant were absolutely fantastic. Their workmanship was exceptional, and the pride they take in their craft really shows. They were professional, tidy, and incredibly respectful of our home, making the experience smooth from start to finish.
The end result is superb. Our new windows look incredible, and the quality speaks for itself. We couldn’t be happier.
Eden Windows delivered on every level—great people, great service, and truly outstanding work. Highly recommended.
Mr J Anderson
December 13, 2025
Unprompted review
Reply from Eden Windows
Hi John, thank you very much for the fantastic 5 star review and for taking the time to share such detailed feedback.
It is brilliant to hear that your experience started positively at our Orpington showroom. Stewart will be delighted to know his approach, taking the time to understand your needs and explain the options clearly, made the process feel effortless and reassuring. That is exactly the experience we aim to deliver.
We are also really pleased to hear your kind words about John and Grant. Their workmanship, professionalism and respect for customers’ homes are something they take great pride in, so your comments will mean a great deal to them.
Most importantly, we are delighted you are happy with the end result and that the quality of your new windows speaks for itself. Thank you for choosing Eden Windows and for the strong recommendation.
Team Eden!
Great service from beginning to end
We visited the Showroom and Mia was so helpful and informative. Mia came to measure up and we discussed various options and asked for several quotes - Nothing was too much trouble for her and the quotes came through very quickly and very easy to navigate and accompanied by drawings. We accepted our preferred quote and the surveyor visited - 8 weeks later as promised our windows and door were fitted and we are delighted.
August 26, 2025
Unprompted review
Reply from Eden Windows
Hi Gill, thank you very much for the 5 star review and for sharing your experience.
It is lovely to hear that your visit to the showroom was such a positive one and that Mia was helpful and informative throughout. She will really appreciate your comments, especially around taking the time to explore different options, providing clear quotes and supporting drawings, as that clarity is something we place a lot of importance on.
We are also pleased to hear everything ran as promised, from the survey through to installation, and that your windows and door were fitted within the expected timeframe. Most importantly, we are delighted you are happy with the finished result.
Thank you for choosing Eden Windows and for trusting us with your home.
Team Eden!
So impressed with our window choice and installation guys
We took ages choosing our windows and to be honest we must have got on Andrew’s (sales) nerves but he was patient and helpful. On installation day we met Lee and Ryan who were absolutely brilliant. Friendly, considerate to our house and meticulous in their work. All 11 windows have been fitted with no damage. Would definitely recommend them.
December 3, 2025
Unprompted review
Reply from Eden Windows
Hi Sue, thank you very much for the 5 star review and for sharing your experience.
Choosing the right windows is a big decision, so there is absolutely no rush at all. Andrew will be pleased to hear his patience and support helped you feel comfortable with your choices, that is exactly what he aims to do.
It is also great to hear such positive feedback about Lee and Ryan. Their friendly approach, care for customers’ homes and meticulous workmanship are things we are very proud of, so your comments will mean a lot to them. We are especially pleased everything was completed smoothly with all 11 windows fitted without any damage.
Thank you for the recommendation and for choosing Eden Windows.
Team Eden!
Do their best to help
Went the extra mile to help us. Searched for non standard replacement screws Bridget and Grant kept us informed over delay Doors looks good and work well
November 29, 2025
Unprompted review
Reply from Eden Windows
Hi Alison.
Thank you for the brilliant five star review. I am really pleased the team looked after you and kept everything moving, even with the delay on the non standard screws. Bridget and Grant will be delighted to see your comments. Enjoy the new doors, they look fantastic.
Team Eden!
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The two workmen Lee & Ryan arrived on time, they did an initial walk around check with us to confirm everything.
The workmen put down floor and furniture protection, they worked efficiently, tidy and professionally. The workmen were polite and the final job was done to perfection.
November 28, 2025
Unprompted review
Reply from Eden Windows
Hi Ian.
Thank you for the fantastic five star review. Lee and Ryan will really appreciate your feedback. They take great pride in their work and it is great to hear that everything was completed to such a high standard. Enjoy the finished result.
Team Eden!
Lee and Ryan provided great service…
Lee and Ryan provided great service when fitting our windows. They were reliable and did the job to a high standard. The windows themselves are excellent quality.
November 27, 2025
Unprompted review
Reply from Eden Windows
Hi Tom.
Thank you for the brilliant five star review. I am really pleased to hear Lee and Ryan delivered a great service and that you are happy with the quality of your new windows. They will appreciate your feedback.
Team Eden!
Excellent service all round from start…
Excellent service all round from start to finish inclusive of the first initial measurements and quote from Andrew. The fitters arrived bang on time both days and were friendly, professional and respectful of our property. Did not leave a spec of dust anywhere. We had 6 windows and one set of French doors installed and are very happy with the exceptional quality!! Will definitely recommend to anyone looking to have new windows and doors.
November 25, 2025
Unprompted review
Reply from Eden Windows
Thank you for the wonderful five star review. It is great to hear that Andrew, along with the installation team, delivered such a smooth experience from start to finish.
I am really pleased you are happy with the quality and the care taken in your home. We appreciate the recommendation.
Team Eden!
Excellent from beginning to end
Excellent from beginning to end. Polite, punctual, clean, friendly, hassle free and left my house immaculately clean. Thanks very much
November 19, 2025
Unprompted review
Reply from Eden Windows
Hi Chris.
Thank you for the great five star review. I am really pleased to hear everything was smooth from start to finish and that the team looked after your home so well. We appreciate you taking the time to share your experience.
Team Eden!
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Third time customer
This is the third time we have used Eden Windows and the service has been excellent once again. From ordering to progress reports, it was easy to understand and the fitters today were excellent. Great bi-fold doors that look amazing. Thanks again Eden Windows
November 14, 2025
Unprompted review
Reply from Eden Windows
Andy thank you for your continued trust in us. It means a lot to welcome you back for a third project. I am really pleased to hear the process felt smooth from ordering through to the updates along the way. The team on site will be glad to know their work made a strong impression and it is great to hear you are enjoying the new bi fold doors.
Thanks again for choosing Eden Windows.
Team Eden!
Removing scaffolding at 7.30 am disgusting
Removing scaffolding at 7.30 am, waking night workers, is it really necessary, total disregard for local residents, not a good look for your new office opened in Orpington, profit profit, that’s all you think about I hope local people, treat your company with the same contempt that you treated them
November 3, 2025
Unprompted review
Reply from Eden Windows
Thank you for your comment. For clarity, we are a double glazing company and the scaffolding are arranged by the homeowner, not by Eden Windows. We were notified of your posts across Facebook and other platforms and I want to make one point very clear. You are not a customer of Eden and the situation you are commenting on does not involve you.
I have also seen that out of your 39 reviews, 31 are one star. That pattern speaks for itself. We focus our energy on serving real customers and supporting the local community. I would encourage you to do the same and stop directing negativity toward businesses that have no connection to you.
Team Eden!
Used Eden windows to supply and fit our…
Used Eden windows to supply and fit our front door. Found them very efficient, delivering on time, and ensuring we were kept updated on the delivery process. The salesperson was very helpful, providing plenty of information and advice. Fitters worked very well and did a very good job.Would use them again.
October 27, 2025
Unprompted review
Reply from Eden Windows
Malcolm thank you so much for sharing this. I am really pleased to hear that the team kept you updated and that the new front door was fitted to a standard you are happy with. Your comments about the sales and fitting teams mean a lot and I will make sure they hear them.
We would be delighted to work with you again in the future.
Team Eden!
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