Efoam Reviews 

566
•
TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

Obviously you don't gat the free pillow.. unless it comes separately from the main delivery, oh well, must be a sales tactic...

Company replied

Rated 5 out of 5 stars

Ordered what we thought we wanted, but was advised what was suitable for the job. They stated to come and visit and try out the different options and were very helpful. Came away with the correct fo... See more

Rated 5 out of 5 stars

What joy! The new foam-filled cushions for my sofa offer truly superior comfort and support. Why, because they are comfortable, distribute weight evenly and are clearly going to maintain their structu... See more

Company replied

Rated 5 out of 5 stars

I used Efoam for two new sofa cushions. We have had a brilliant sofa bed for 20 years that was still in great condition apart from two backrest cushions that were losing their shape. I sent off mea... See more

Company replied

Company details

  1. Bedroom Furniture Store

Written by the company

eFoam foam cut to size and shape.


Contact info

4.2

Great

TrustScore 4 out of 5

566 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(566)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

For my wife to be comfy while reading/…

For my wife to be comfy while reading/ watching TV during our caravan tours, she needed a ‘back-rest’. We didn’t fully comprehend ‘trapezium’ so called eFoam’s freephone for advice. We made a drawing with dimensions, emailed it to eFoam and hey presto, within couple of days the back-rest arrived and it’s perfect!

So, if anyone is unsure, like we were about what to order, contacting eFoam’s team is what we highly recommend!

The price was most attractive and we got exactly the shape/size we required!

We’ve no association with eFoam, except as a first time customer and won’t hesitate to approach them again for assistance.

UPDATE: 15th June 👍

So pleased is my good lady with her back-rest we’ve not only extended our current touring plan by another week, but she’s treating me to my very own back-rest👍🤗

Quick free phone call to eFoam, who’ve come up trumps yet again, cutting and processing the same day! And, as we’re returning customers, eFoam will get it to us tomorrow👍👍

As a Yorkshire man I’m reluctant to part with my brass so easily, but on such occasions as these it’s a pleasure.

eFoam Team you’re doing great!

Many thanks.

June 11, 2021
Unprompted review
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Reply from Efoam

Thank you ever so much for your kind words James. We are so pleased you have been happy with our service. We appreciae your feedback and look forward to hopefully hearing from you again in the future.

Kindest regards
eFoam

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Rated 5 out of 5 stars

Satisfaction all round.

I had a query about my order before I placed it, which was answered immediately. Order was placed on Monday and arrived on Wednesday. Excellent product & superb Customer service.

June 9, 2021
Unprompted review
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Reply from Efoam

Hi Yvonne,

Thank you very much for your kind review, we are pleased our customer care team were able to assist you with your order requirements and we are delighted you have been happy with our speedy delivery.

Kindest regards
eFoam

Rated 5 out of 5 stars

Brilliant company, Great product

I called efoam a couple of times. They were very helpful and guided me through the process. I ordered the foam insert with wrapping. It fitted better than I ever expected. The leather sofa is 10 years looks and feels brand new now. Thank you so much for the excellent service, price and great product.

June 8, 2021
Unprompted review
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Reply from Efoam

Thank you very much for your 5 star review. We are so pleased to be able to assist you on revamping your sofa with newly fitted foam cushions, rather than buying a whole new sofa! Enjoy!

Kindest regards
eFoam

Rated 5 out of 5 stars

very impressed with service…

I am very impressed with the whole service. The video explained how to measure and the foam fits cover perfectly. It's like having a new sofa.
Delivery was even sooner than I thought. A big thank you very happy.

June 2, 2021
Unprompted review
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Reply from Efoam

Thank you for your 5 star review Deborah, we highly appreciate your feedback and are delighted you have been happy with all aspects of our service & foam products.

Kindest regards
eFoam

Rated 5 out of 5 stars

Cushion made to my chair shape

I needed a booster cushion pad cut to my own chair pattern. The service I received was Efoam was excellent. The staff I spoke to on the phone were very helpful and polite. My cushion arrived within two days and was a perfect fit. 100% happy customer.
Thank you Efoam⭐️⭐️⭐️⭐️⭐️🙂

May 17, 2021
Unprompted review
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Reply from Efoam

Thank you very much for your glowing review Mrs Cuckson, we highly appreciate your kind feedback. As ever, our team are here to assist in any way we can.

Warmest regards
eFoam

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Rated 5 out of 5 stars

Foam Replacement!

Foam Replacement!
Hi to all at eFoam, you guys are great. I needed to replace my sofa seating foam and you made it so slmple, from your short vidio tips to my actual ordering. I didn't expect such a rapid response, I just chose the shape, gave the stiffness of the foam and measurements, I was even given a choice of extra stockinette. So simple I was able to work out the total cost, so I paid there and then and my goods arrived a couple of days later, no damage, nothing missing, just like it says on the tin! Alan and Linda, Sandbach. 👍👍

April 18, 2021
Unprompted review
Rated 1 out of 5 stars

I don't often write reviews but the…

I don't often write reviews but the service I've been offered (or not offered) by this company is absolutely disappointing. My order is beyond late, I was told repeatedly that the courier tried to deliver but after waiting at work and checking our door CCTV this is nothing but lies. Asked for a refund and was told I would be charged for it! Order still hasn't turned up. Shocking, AVOID AVOID AVOID

April 13, 2021
Unprompted review
Rated 1 out of 5 stars

I'll try again...

This is the SECOND attempt at leaving this company a review. My first effort was not flattering or sycophantically glowing with praise. It was, however, an HONEST account of my dealings with the company, dealings that were less-than-perfect, a fact I reflected in my review (originally two-star) I have no idea what reasoning they used to get it removed as I breached NONE of the guidelines.

It seems to me that efoam do not like to have poor reviews for public scrutiny; NO COMPANY IS PERFECT! Everybody makes mistakes; it's a good sign of honesty and integrity to admit and own-up to them. efoam do not, it seems, agree with that philosophy hence the worrying lack of critical reviews here.

The most stupid and utterly ridiculous thing about this whole affair is that it is all over an item costing, would you believe, LESS THAN TEN POUNDS! Yes, efoam would rather be aggressive and stroppy over a £10.00 mistake on their part than admit the error and refund me. £10.00!!! That fact, more than anything else says more about this company than ANY review I or anybody else could leave.

For reference, this complaint refers to order number 159684997 placed around 23/24th February 2021

April 3, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Easy to order. Placed the order on Friday. Received on Tuesday and now have a very comfy sofa. Reasonably priced too

March 23, 2021
Unprompted review
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Rated 3 out of 5 stars

Be sure to know what you're ordering

A small order of high density foam, which on their website is the darker blue colour. It arrived in the very light blue colour and was not anywhere near as firm and dense as I had expected compared to the blue high density foams I already have from another company. It felt more like medium density. Efoam explained that the lighter blue colour is their high density foam. So I perceive their website to be a little misrepresented. They also explained that different companies have different grades for their densities. So one company can have a different density to their high density foam than another company. Wish I had known this as I assumed that it was standard across the industry. Not a massive deal as it was only a small order, which will not be wasted. I am writing this review because I feel people aught to know so that they do their homework properly before ordering. Apart from that, no complaints with the easy to use service. Just do your homework.

March 18, 2021
Unprompted review
Rated 5 out of 5 stars

What a great company to work with.

What a great company to work with. Their website made it so easy to work out what I needed and I found their prices very reasonable. Also delivery was very prompt and was exactly what what I ordered. Excellent service, highly recommend.

March 15, 2021
Unprompted review
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Rated 5 out of 5 stars

Faultless online shopping experience…

We've used efoam twice now for foam cushions for a sagging sofa. On both occasions their service was first-class - simple online ordering, good communication to acknowledge the order and to advise about delivery, and -best of all - super-fast delivery via Yodel. The foam was exactly as ordered and well packaged - all in all a faultless online shopping experience!

February 18, 2021
Unprompted review
Rated 5 out of 5 stars

First Class Service!

Absolutely delighted with the service from Efoam. We replaced three sofa cushions that had become very soft & saggy. Phoning for advice I got straight through to Debbie who was SO helpful, and with her guidance chose Reflex superior (firm) foam for the cushions. The video on the website tells you exactly how to measure. The delivery was really fast - literally a couple of days! Wished we’d done this years ago - our sofa is now SO comfortable & supportive! I would not hesitate in using this company again and thoroughly recommend them!

February 16, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

We ordered some cut to size foam for our sofas. We took our own measurements following the easy to follow video instructions on the website. The foam arrived 3 days after ordering and fits perfectly. Excellent quality and service. Will use again.

February 9, 2021
Unprompted review
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Rated 5 out of 5 stars

Ordered this foam and paid over the…

Ordered this foam and paid over the phone. Very helpful person took the order. Delivered sooner than expected. Very well packaged. The website is very easy to use with an instant quote. 10 out of 10. I would use this company again.👍🍺

February 8, 2021
Unprompted review
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Reply from Efoam

Hi Trevor,

Many thanks for your glowing review, we are very grateful.

We are pleased you have been happy with our speedy service and appreciate your feedback on our easy to use website.

Kindest regards
eFoam

Rated 3 out of 5 stars

If you choose and pay for a memory foam…

If you choose and pay for a memory foam topper it won’t be added to the size you asked for it will be part of it. I asked for a 4 inch mattress with 2 inch topper. Expecting a 6 “ mattress but only got a 4 inch. Very expensive for a price of foam

February 8, 2021
Unprompted review
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Reply from Efoam

Dear Darren.

Kindly contact us with your order details so we can assist and clarify your order for you.

Kindest regards
eFoam

Rated 5 out of 5 stars

Efoam

First class service from this company, product exactly as described, and arrived safely and in excellent condition. Delivery time was very fast. Product perfect for intended use.

February 8, 2021
Unprompted review
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Reply from Efoam

Thank you for your 5 star review Andrew, we highly appreciate your feedback and are delghted you have been happy with all aspects of our service & foam products.

Kindest regards
eFoam

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