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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like sofa cushions and mattresses are comfortable and durable, often making old furniture feel new again. The ordering process is frequently described as efficient and straightforward, with many appreciating the helpful guidance provided. Delivery is also highlighted as quick and reliable, with products arriving in good condition. However, some customers experienced issues with their orders, including delayed or lost deliveries. A few people also mentioned receiving incorrect or incomplete orders, and a small number of reviewers reported difficulties with refunds or order updates.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers are consistently impressed with the high... See more

Quality

Reviewers highlight positive aspects of quality. Customers are very impressed, noting that the products, such... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy ordering system,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the quick and speedy delivery,... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent customer service, often describing... See more

Based on these reviews

Rated 5 out of 5 stars

Thrilled with the results, our two sofas are like new! Ordered on the Foam4U website Monday afternoon, after carefully measuring the original cushions and following their guidance. New cushions arrive... See more

Company replied

Rated 5 out of 5 stars

Ordered a pop-top mattress and cover but unfortunately, DPD lost it in transit. A few emails back and forth with Helen resulted in a replacement being sent out a few days later. It's a very comfort... See more

Company replied

Rated 5 out of 5 stars

I ordered a piece of foam as a replacement for my pet bed since the original supply wouldn't help. Foam 4 U provided brilliant input regarding the size and what was needed. One thing that’s lacking fr... See more

Company replied

Rated 5 out of 5 stars

Requested a tailor-made 5cm deep memory foam mattress topper with removable zipped cover for our campervan bed, which is slightly smaller than a queen size bed. I am so pleased with the result. The qu... See more

Company replied


Company details

  1. Home & Garden

Written by the company

We sell all foam products and offer an Upholstery service. There is nothing we can't do with Foam.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

376 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I’m very impressed

I’m very impressed, it has made such a difference to my sofa and it’s made me realise how poor quality the original filling was. I called up a month or so ago and the gentleman on the phone was very helpful. I had to wait a few weeks (it does mention the turn around on the site so this isn’t a negative thing) and they took care of filling the covers I sent in and return postage. Would highly recommend and i’m pretty certain rest if my family will be using foam4u at some point. Thanks for making my sofa comfortable again 🙌

March 13, 2026
Unprompted review
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Reply from foam4u

Thank you so much for your kind words! We’re absolutely delighted to hear how much of a difference the new filling has made to your sofa—there’s nothing better than restoring comfort and bringing furniture back to life.

It’s great to know our team was able to help from the very first call, and we really appreciate your patience with the turnaround time. We always aim to be as transparent as possible, so it’s lovely to hear that this met your expectations.

Your recommendation means a lot to us, and we’re thrilled to hear your family may be considering us too! If you ever need anything else in the future, we’re always here to help.

Thanks again for choosing Foam4U 🙌

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Rated 5 out of 5 stars

A happy repeat customer

I've used Foam4U a few times now and it's now my go-to online shop for upholstery supplies. Have so far received a big bag of foam crumbs for stuffing pouffes, and a bulk load of foam sheets and wadding to re-do a sofa. Shipping is quick and goods always arrive in good condition.
Produces fit my needs and, as a DIY reupholstered, the prices and service are perfect.
I also love the dispatch email that says they are excited about sending the order as I am to receive it... This makes me giggle every time as I REALLY like getting big post!
Keep up the good work!

January 19, 2026
Unprompted review
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Reply from foam4u

That’s such a lovely review — and honestly, “I REALLY like getting big post!” made me smile too 😄📦

Rated 5 out of 5 stars

Custom Mattress

I ordered a custom sized mattress for a bed for my son. I spoke to Cy at Foam4U who guided me on the best options for materials and cover. Mattress was delivered on time and the quality is outstanding. My son loves it and it fits perfectly into the space. Very happy and would highly recommend.

November 15, 2025
Unprompted review
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Reply from foam4u

Thank you so much for your wonderful review! We're thrilled to hear that the custom mattress worked out perfectly for your son and that he loves it. Cy will be delighted to know his guidance was helpful. It’s great to hear the fit and quality met your expectations. We truly appreciate your recommendation and are always here if you need anything in the future!

Rated 5 out of 5 stars

Thrilled with the results

Thrilled with the results, our two sofas are like new! Ordered on the Foam4U website Monday afternoon, after carefully measuring the original cushions and following their guidance. New cushions arrive Thursday, well packaged. Volia - 15yo sofas looking like new! Very comfy (memory foam + medium density foam sandwich, with the thicker Dacron) and we've been using them for several weeks now and they're still perfect (the cushions and Foam4U), as they didn't prompt for a review, but their quality of product and service deserves these 5 stars!

October 13, 2025
Unprompted review
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Reply from foam4u

Thank you so much for your wonderful review! We’re thrilled to hear that your new cushions arrived quickly and helped bring your 15-year-old sofas back to life. It’s great to know that the memory-foam/medium-density sandwich with thicker Dacron is giving you the comfort and support you were looking for.

We truly appreciate you taking the time to share your experience—especially since we didn’t prompt for a review. Your kind words about our product quality and service mean a lot to us. If you ever need anything else, we’re always happy to help! Enjoy your refreshed sofas! 🙌🛋️

Rated 5 out of 5 stars

Wide range of products and good…

Wide range of products and good quality. Ordered three separate orders (one for a friend when she saw how good the foam was!) and they were all despatched very quickly. Very pleased with the service.

August 25, 2025
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Reply from foam4u

Thank you so much for your kind words! We're thrilled to hear you’re happy with the quality of our products and the quick delivery. It’s wonderful that your friend liked the foam too! We really appreciate your continued support.

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Rated 1 out of 5 stars

It’s 4 of October and ordered on 23 of…

It’s 4 of October and ordered on 23 of August. I never received my order. I emailed their customer service for a refund. I’m awaiting a reply.

August 23, 2025
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Reply from foam4u

Thank you for your message. We have already emailed you regarding the courier tracking issue and have offered a refund if the order is no longer required. We always aim to put things right given the chance. Once made aware of courier issues we will always fix the problem.

Rated 5 out of 5 stars

Foam4u have been so helpful

Foam4u have been so helpful - something went wrong with my order and Si was just so focused on putting it all right and making sure it was sorted. Service is first rate and the company is highly recommended.

September 16, 2025
Unprompted review
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Reply from foam4u

Thank you so much for your kind words! We’re really glad to hear that Cy was able to get everything sorted quickly for you. Providing great service and making sure our customers are looked after is always our top priority. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Great service

The company offer a wide selection of items each with specific guidelines for their use. Measuring abd listing's were very easy, as you input your required measurements into Foam4u tool and it tells you the precise cost for what you require. This makes ordering to a budget easy, no guess work at all. Great service, delivery and communications.
Customer care are helpful and efficient, as i realised after ordering and paying I had forgotten to add protective netting. I contacted them within the hour and it was no problem. This was immediately added to my order at no additional cost. Thank you for such a great product and service.

August 1, 2025
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Reply from foam4u

Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear that our measuring tool made the process simple and stress-free for you, and that ordering within your budget was straightforward. It’s great to know our team could quickly assist with adding the protective netting to your order—we’re always happy to help. We truly appreciate your kind words about our service, communication, and products.

Rated 5 out of 5 stars

Seat foam.

Foam cut to exact dimensions and very quick delivery. Thank you.

July 30, 2025
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Reply from foam4u

Thank you! We're glad the foam fit perfectly and arrived quickly.

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Rated 5 out of 5 stars

Great customer service

Great customer service

July 29, 2025
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Reply from foam4u

Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our customer service team. We’ll be sure to share your feedback with the them.

Rated 5 out of 5 stars

A brilliant company

A brilliant company. You get exactly what you’ve ordered and delivery is within days.
Highly recommended

July 24, 2025
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Reply from foam4u

Thank you so much for your kind words! We’re delighted to hear that your order arrived quickly and exactly as expected. Your recommendation means a lot to us.

Rated 5 out of 5 stars

A great company to deal with

This is such a brilliant company to deal with. I phoned the company and was answered by a very friendly person, Si, who was really helpful. We went through the type of replacement cushion I needed and I sent off the cushion cover for Foam4U to make the measurements. I heard back really quickly as to the cost which included postage.
I received the new cushion and cover within a couple of weeks and I was so pleased with the result. The seat cushion fits back in the sofa perfectly and the sofa looks like new again.
I would thoroughly recommend Foam4U with regard to their customer service and their manufacturing service.

August 1, 2025
Unprompted review
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Reply from foam4u

Thank you so much for your kind words! We’re delighted to hear that Cy was able to help you find the perfect replacement cushion and that you’re happy with the result. It’s wonderful to know your sofa looks like new again – that’s exactly what we aim for! We truly appreciate your recommendation and look forward to helping you again in the future if you ever need us.

Rated 5 out of 5 stars

Brilliant company, Helen is a saint

I originally ordered the entirely wrong foam for my sofa, thinking I knew what I was doing on the website (spoiler… I didn’t), and after emailing the team, Helen came to my rescue and she couldn’t have been more helpful in sorting out a new order for me, from start to finish. The foam now fits my sofa perfectly, and looks brand new again! Fantastic customer service, fantastic company, give Helen a raise!!

August 29, 2025
Unprompted review
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Reply from foam4u

Thank you so much for your kind words! We’re thrilled to hear your sofa is looking brand new again. You've made my day with your comments.

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Rated 5 out of 5 stars

Quality Foam, good prices, reasonable delivery costs.

I have back problems (like most of us whose youth is in the rear view mirror) so use a lot of memory foam. A lot of my cushions are filled with memory foam as they support my back, pillows, mattress etc. I used to buy foam crumb from market places (ya know, the rainforest one and the auction one) but those sites have become infested with drop shippers who sell on cheap Chinese tat. That became evident when the memory foam I bought from them turned out to be high density foam.

So I decided to buy British. Not in the Farage way but in the trust a reputable company with a history and people you can actually talk to way. I’m glad I chose foam4u. First of all I actually received 100% memory foam crumb (they didn’t try and sneak some cheap foam in there). Second their prices are really competitive. I got a 10kg bag for 25% cheaper than elsewhere. I will definitely be purchasing more.

Pro tip, if you have a beanbag swap out the beans for memory foam crumb. It’s been a game changer! All the fun of a bean bag, all the comfort of foam that my 50 year old bones need.

August 31, 2025
Unprompted review
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Reply from foam4u

Thank you so much for taking the time to share such a detailed and thoughtful review! We’re delighted to hear that our memory foam crumb has made such a difference for you, especially in helping with comfort and support. It’s great to know you’ve noticed the quality and value we work hard to provide — and we love your beanbag tip (what a brilliant idea!). We look forward to helping you stay comfortable for many years to come.

Rated 5 out of 5 stars

6 Stars ⭐️

Pleasantly surprised with the speedy delivery! Quality was excellent and was exactly what I was looking for. Their customer service is also superb, as I had a few questions before my order and they were so helpful.

If you're looking for any custom seating, this is absolutely the place to go! Would give it 6 stars if I could.

August 25, 2025
Unprompted review
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Reply from foam4u

Thank you so much for your wonderful review! 🌟 We're thrilled to hear that your order arrived quickly and that the quality exceeded your expectations. Our team takes pride in being helpful every step of the way, so it’s great to know you had a smooth experience with our customer service too. We truly appreciate your kind words and your trust in us. Enjoy your custom seating, and we look forward to serving you again in the future!

Rated 4 out of 5 stars

Foam4U

Good replacement cushions.

November 20, 2024
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Reply from foam4u

We’re delighted to hear that you’re enjoying your new replacement cushions. Comfort and quality are what we aim for, and it’s wonderful to know they met your expectations.

Rated 3 out of 5 stars

Doesn’t provide the comfort claimed

No complaints about the service but paid a lot of money for a thin bit of foam which has not provided any comfort from hard beds. Bought to replace some old foam I’d dug out of the loft and cut up myself but it turns out that the latter provides a lot more comfort and I’ve wasted £70. Gutted

July 28, 2025
Unprompted review
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Reply from foam4u

Thank you for sharing your feedback. We’re really sorry to hear that the topper hasn’t met your expectations, especially after making that investment. Comfort can vary a lot from person to person, and we’d never want you to feel disappointed with your purchase. Our customer care team has reached out to you via email to see what we can do to help.

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Rated 5 out of 5 stars

Excellent service and quality

Requested a tailor-made 5cm deep memory foam mattress topper with removable zipped cover for our campervan bed, which is slightly smaller than a queen size bed. I am so pleased with the result. The quality is excellent and the ordering and delivery process was very efficient. The mattress arrived within the specified 21 working days. We've used it for a 3-week tour of France and it's made sleeping in the van so comfortable. Great service, thank you so much.

June 28, 2025
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Reply from foam4u

Thank you so much for your wonderful feedback! We’re delighted to hear that your tailor-made topper fits perfectly in your campervan and has made your travels more comfortable. It’s great to know the ordering and delivery process went smoothly and that you’re happy with the quality. We really appreciate you taking the time to share your experience and wish you many more comfortable adventures in France and beyond!

Rated 4 out of 5 stars

Great foam - expensive postage!

Foam cut to size was perfect for what l wanted, however l thought the £7.99 shipping cost was way too expensive for the small piece l bought! I felt that the postage price should be dependent on the size of the foam!

June 29, 2025
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Reply from foam4u

Thank you for your feedback! We’re really pleased to hear the foam was exactly what you needed. We completely understand your concern regarding the shipping cost — it’s something we regularly review. While our current postage charge reflects packaging and courier costs to ensure your order arrives safely, we appreciate your suggestion about pricing based on size. Your comments will be taken into account as we look at ways to improve our service.

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