Early Learning Centre Reviews 206

2nd order where they cancelled the very reduced sale items but delivered all the small items, apparently out of stock but showing in stock online 3 dayts after ordering, paid £3.95 delivery for items that were just making the order up, not impressed

Shambles ordered 3 items for my daughters birthday chose standard delivery 5-7 working days 12 days later still nothing, emailed customer service for an update on my order to be sent a link to track my order (something I had already been doing) no apology via email
Shocking service

Absolute shambles! I placed an online order and chose standard delivery (5-7 working days). 8 working days later still nothing so I called to chase my order. The customer service adviser was rude and incompetent, blaming 'warehouse difficulties' for the delay. I was told it hadn't even been shipped and they couldn't say when it would be! My paypal account had already had the money deducted although the advisor was adamant in hadn't been (I offered to send him the proof!!). His advise was 'wait another week and see if it turns up or if not cancel the order". No apology, no solution.

Shockingly bad experience with a shop which has many wonderful products but I will never waste my time with them again. Not only did I not receive my order, I had to contact them to find out about they had issues with paypal transactions. I have spent nearly a month writing emails trying to get my money back and I only managed to do this with the help of Paypal in the end. I think I would have just given up otherwise. Their customer services were dismissive and incompetent.

Purchased son''s toy online and opted for click and collect. Estimated delivery to the store was 4 days time but its gone over 14 days nothing! Emailed customer service, no reply. Had a chat on their website and was informed order is at the store ready for collection! Rang the store and was informed it's not there! Advised to keep ringing checking!!!! How awful! They were quick to take money from PayPal account but can't deliver the goods!! Never ever again!

Ordered sand and water table for next day delivery, waited in all day no email or call to say wouldn't be coming, rang up to cancel as too late for my grandsons birthday. Next day got an email to say item on way so rang again to cancel, still item turned up and was told would have to wait 14 days for refund, shocking service no help on phone or live chat avoid company really bad customer service

Absolutely shocking service. Made an order, phoned up to cancel same day. Told this had been actioned. Came home at lunch to find a massive climbing frame with bits missing delivered to my door. Spoke to wife, she signed without being told what it was for, delivery guy refused to carry into house. Wife pregnant.

AVOID AVOID AVOID ESPECIALLY IF PREGNANT OR HAVE PROBLEMS MOVING THINGS

Purchased an item online using paypal, opted for click and collect from store in town. I no longer needed the item so emailed customer services to cancel and refund me. I HAVE to go the store in order to cancel and get a refund!!! I physically need to attend the store in order for them to refund me for an item i purchased ONLINE using PAYPAL! not only this BUT i need to take in with me either a passport or driving license to get a refund to my PAYPAL ACCOUNT!!!!

APPALLING!

ordered an outdoor item, paid for it, received a conformation email re delivery, then they cancelled it
time to go straight to the top, the CEO will be getting a confirmation letter

Ordered 2 items on line for store pickup. Given a due date and paperwork told me to go to store then if no phone call re delivery had been received. Did this, not there. Returned 2 days later. Still not there despite my order clearly saying they were dispatched several days before. The mothercare store staff, who were great, phoned to see what was happening. The order had not been sent.(the dispatched notification was an utter fabrication) and they hadn't any stock to fulfil one item. Did they bother to inform me of any of this NO!
2 wasted drives to the store. Pity this site doesn't offer zero stars

Item on ordered on Friday - paid extra for next day delivery. Couriers (Yodel) failed to call on either following Tuesday or Wednesday. No explanation offered, refused (when asked) to even make courtesy call to explain what had happened... just said they didnt know. Item simply remained in depot. Item will now not arrive in time for my son's second birthday. Appaling customer service. Indifferent, unhelpful, incompetent.

Ordered a product from the website adverised as £40 which I paid. It arrived with a £35 sticker, called up to complain and Abu from their customer services staff was so rude to me. Advised me that this is in the terms and conditions that products can arrive with different prices on their. I asked where are the terms and conditions which he didnt know. He was very rude on the phone showed no empathy, i then went to social media and sent an email they keep telling me different things and said as a good will gesture we will give you the difference. That is not a good will gesture, thats what I am owed. Never again will buy anything from these

I ordered an item that was faulty. Trying to get it returned has been painful, there has been a big disconnect between the phone customer service and the email communication I had. I phoned to arrange delivery as I hadn't heard by email. I arranged collection over the phone only to get an email saying something different. When I phoned they didn't know anything about my previous phone call or emails so I arranged collection a 3rd time only for the item to be collected that day! Inept isn't even the word for this joke of a company. I had to make a further phone call the arrange a refund which could take 10 days.

I have since found the item cheaper on Amazon which makes me the fool for not doing my research before this debacle. All in all not using ELC again, there are better retailers out there where I'd rather spend my money.

I have been trying to cancel this order because it will arrive too late. I have experienced a very poor customer services from all parties. I called Tesco twice on Sunday, both times the staff told me that they can't cancel the order and that I needed to call ELC to cancel it.

I called ELC today, the woman on the phone said that I cannot cancel this order because it is done via Tesco. She was very aggressive and dismissive. I have been trying to let her know that I called Tesco twice and they told me to call ELC. She was very patronising telling me to call where I have placed an order. When I asked for the customer service email she told me to go the website to find it and said that even if I emailed them I won't be able to get it cancelled. I was appalled. I think ELC needs to improve their call center, I felt horrible towards the way I was treated on the phone. I surely won't be shopping with neither Tesco or ELC again. I will definitely go to Amazon UK with much better customer service when you want to cancel, return etc. with the same price.

I love the wooden toys and 'Happyland' ranges in ELC but I do find that I sometimes I can't find what I'm looking for and sometimes their prices are a bit high. Great for outdoor toys.

I ordered 3 xmas presents for my nieces and nephews on the 28th Nov. One item arrived a week later and as of today, 2nd Jan - the others have still not arrived. Have chased several times, was initially told there would not be a problem, items were all coming back into stock, high demand etc, then when it was too late to obtain the items anywhere else I was then told they would probably arrive after Christmas. It is now the 2nd January and still nothing. Am extremely upset as the children are only 2 and 3. All items showed stock when I ordered and I received confirmation email telling me that they would arrive between 4 and 7 days. WIll never use site again.

The slowest delivery ever! last year was exactly the same i should have learnt from last time but I ordered some items i was told i would receive 7 working days later, its been 11 working days and i still haven't received an email confirming a dispatch of my order, I contacted ELC who couldn't tell me why they hadn't been dispatched even tho they are in their warehouse, couldn't tell me when they will be dispatched, and that i will have to wait a further 7 working days when they are eventually dispatched, so frustrating. i would recommend their products, i wouldn't recommend their online store!

I love the ELC and so does my son, even though he's 5 now we still find ourselves sneaking in there now and again.

It's a bit pricey but that's generally reflected in the quality and they've got a huge range of appealing toys, both traditional and a bit more modern.

He's still got quite a few of the toys I bought for him years ago!

Great shop with clearly marked age and skill indicators for the products they sell targeted to the discerning pre-toddler, toddler or small one. I also like the fact that on their website you can set filters to disregard whether it's a girl or boy for whom you're browsing and possibly ultimately buying. The store I visit occasionally happens to get a little cluttered, but for its size displays a large variety. The staff are welcoming and without furrowed brow.

The products seems to be a little more expensive in ELC than other retailers. I ordered from ELC & explained i lived in a flat for my order to not be left anywhere, but when i got home they had said it was left outside my door, which of course wasn't there, why would you leave a big order outside someones door?! I guess this was down more to the delivery company than ELC itself but i did tell them before hand not to do so...They re-sent the items out without any problems!! Wouldn't say i wouldn't use them again as i prob would do, just hope the service will be better next time!!