Elgato Reviews 164

refunded my streamdeck as soon as i purchased it.
wanted to setup stuff before it arrives in the mobile app and realized they have free version for ios and not for android. what a joke.

Shocking customer service, 2-3 days for a reply is ridiculous.

Do not buy anything from them outside of amazon or paypal.

There is no customer service. The product is outdated, issues have been identified for years and nothing has been done to resolve them.
The Camlink 4K is an overpriced piece of obsolete rubbish. Buy a $10 HDMI capture card from amazon and it will be a much nicer experience.

Awful Customer Service. Ordered something weeks ago. It has not shipped, they do not respond to emails, and when you call them, you get placed on hold for 30 minutes, before it tells you nobody is available and drops the call.

Bought a streamdeck couple of months ago and been enjoying it rather well. Not used freqvently but it has been working.
However today I've noticed they now demand that you create an account JUST to add plugins for the Stream Deck software.

Elgato didn't require account before.

Why does Elgato feel the need to track and datamine everything we do?

I will problably start looking around for alternatives.

I bought an Elgato Video Capture dongle from PLI Computers in Melbourne Australia and it has worked really well. I was able to copy all my VHS tapes over to my laptop without any issues at all. Loading the software was a bit cumbersome but once it was on the laptop it was literally plug and play. Well worth the money.

Video capture: When it works it's great, but often for no reason there's just 'no signal' and only sound. Closing everything down might get it working again, but when one VHS tape gives 'no signal' (no picture) then this carries over to other videos as well so you don't know what videos are good and what are bad. For the cost of this product it needs some serious sorting out and debugging.

I've got the elgato video capture device. I think it works well. Only had a real issue with the driver, which required that I turned of some security on my windows pc for it to work. After that I've had a pretty good experience, with only minor issues sometimes.

Ordered direct from Elgato.
Wrong colour product shipped. Notified them immediately.
Took 10 days to respond. Offered for me to send it back and then they'd send a new one. I asked for refund and they agreed. Issued RMA number.
Sent back via a tracked UPS service. Didn't get a receipt from newsagent, but can see on the weblink that it was delivered back and signed for.
14 days since it was returned to them, the support team are still saying they cannot issue a refund without a photo of the paper receipt from the newsagent (that I was never given). The experience with this company has been so poor I will never shop with them again. Try their rivals instead and never buy direct from them - they are not setup to provide end customer satisfaction.

I never received an updated shipping date/estimate. I talked to customer service and they didn’t help at all. Never responded.

Bought elgato video capture and it refused to work on my older Mac , and a iPad , the latter one only a few months old.
Hmmm
Operator error ??
Finally download a version of the required software onto a much newer OS version .. I think
Website seems to have a lot of beta stuff, and clunky pop ups, confusing..
So, not for me in the end, which is a shame, expensive , didn’t work for me, sent back, time …. And move on😄

Ridiculous. I ordered a webcam from this site almost 2 weeks ago and my order details showed it was still processing. I contacted the customer support only for them to tell me they don't ship to APO but they had it as a clear option when ordering.

There were no updates at all and i was expecting it to arrive very soon for a livestream. After my inquiry the order was cancelled and they insulted me with a 15% discount. Horrible experience.

Great Marketers! Great Products! but Elgato/ Corsairs Customer Service is a DISGRACE. I've ordered twice direct through Elgato and on both occasions I've had issues with delivery. The customer service hours are US times, you may have to spend money getting through to a USA phone number. They don't answer the phones or leave you on hold for hours. There is 3 or 4 service levels for Customer Service so if your matter is urgent you'll be waiting even longer while they keep passing it up to another team or fob you off with some story. They forgot to package the main product in my bundle which was their fault, it took over 3 weeks to resolve, tried to tell me to claim through UPS! I phoned several times to speak with someone different that actually listened to my issue. *IF* I order again will be ordering from a 3rd party company which I know will sort my issue - if there is one... more promptly!

I bought the El Gato Video Capture less than a year ago used it about 3 times and it stopped working. I contacted customer support and for 89.00 they have been giving me the run around for over a month. I have complied with their 10-step analysis process to see what is wrong with the software and to this date, there is no resolution. This is the worst case of customer service I have ever had—no offer to replace it with a new product or refund. Just email after email and it seems like Im communicating with a Bot half the time. They just want me to give up to wipe me off the list. The product was a huge waste of money and time. Also when you call the customer service number no one ever picks up.

they are great marketers but products seem to suck. i have a key light mini and wifi/software never works.

Purchased a green screen. One of the latches broke off and the company is unwilling to return/refund it as it's outside the 60-day return period.

Facecam and the camera hub is constantly freezing on new windows pc. Extremely hard to get support!

My elgato HD60S has never worked right, despite my PC being a beefy god. Today it completely shut down, no signal. I've replaced all the cables, followed all the troubleshooting on their website and did some extra on my own. When I finally gave up and called their support (At 11am MST on a Thursday) the robot said no customer support agents were available, and to call back later, then HUNG UP on me lmfao. Unprofessional company who will literally ignore you if you have any problems with their overpriced junk parts.

Worst site i ever TRIED, i enter the website, it opens the european version, i put some stuff on my cart, its all good my cart is there with 4 itens, them i go to another iten, i put it on my cart, and SUDENLY im using the USA version of the website, my cart was cleared from all previous itens, and now i have only one iten on a USA website and i cant go back to the european version, i mean, WHO is the freaking genious who built that site? People should not hire their parents to work on things that they dont know.

Bought the HD60 S+ a year ago. I've gotten it to work 4 times - every time needing about and hour or two to set up, as there are always(!!) connection issues. It is very frustrating. Do not recommend this pricy product.