Elife Reviews 9,135

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,675 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being polite, professional, and friendly, often highlighting their excellent communication skills and helpfulness with luggage. Many people appreciate the drivers' punctuality, safe driving, and proactive contact via WhatsApp, ensuring a smooth and stress-free journey. The service is consistently described as excellent, with clean and comfortable vehicles, making for a pleasant experience. However, some reviewers were not happy with issues such as drivers being late, having a bad attitude, or driving unsafely. A few other people also felt that communication was poor, with some drivers not showing up or providing inadequate information.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their punctuality, professionalism,... See more

Service

Users describe positive interactions with service, highlighting experiences where drivers were prompt,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers appreciating drivers who were... See more

Location

Consumers find location to be ambiguous, with some reporting issues like being told the wrong pickup location... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers praising excellent communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I booked a transfer from Cairo airport to the Sofitel El Gezirah through elifelimo. Booking was simple and reasonably priced online in advance. Our flight was delayed by an hour. Our d... See more

Company replied

Rated 5 out of 5 stars

Used elife for return airport transfer in sharm el sheikh. Communication from drivers both ways were impeccable. Updated with photos as to there location to make it all so stress free. Cars clean, d... See more

Company replied

Rated 5 out of 5 stars

We were contacted 24 hours before to confirm booking. Driver ( Ramon) sent WhatsApp with all details and his car details making it easy to contact him. He messaged when arrived to pick up ( ahead of... See more

Company replied

Rated 5 out of 5 stars

Reservé una recogida para llevar al aeropuerto en Punta cana con Wilfrido y su compañía SamyRD transfer y me fue muy bien de verdad que es muy profesional puntual y un excelente servicio. Espero con... See more

Company replied


Company details

  1. Transportation Service
  2. Airport Shuttle Service
  3. Bus and Coach Company
  4. Limousine Service
  5. Taxi Service

Written by the company

Elife is a global private transportation company, covering thousands of cities and airports in 150 countries. We offer different vehicle alternatives for individual and group transportation: from sedan to coach bus, with professional drivers and 24/7 customer service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 4 out of 5 stars

Honesto

Honesto, and modern taxi

December 29, 2025
Unprompted review
Elife logo

Reply from Elife

Dear Guest,
Thank you for your valuable comment.
We are glad that you had such a wonderful experience.
Kind Regards

Rated 5 out of 5 stars

The driver is so nice

The driver is so nice. She always update about the pick up.

December 28, 2025
Unprompted review
Elife logo

Reply from Elife

Dear Guest,
Thank you for your valuable comment.
We are glad that you had such a wonderful experience.
Kind Regards

Rated 1 out of 5 stars

Do not book! Poor service all around

Do not book. Save yourself the hassle and order UBER. Driver was not at airport as described, had to call and go through hoops just for the driver to be 30 minutes late. Was hesitant on the booking back to airport so called night before to confirm driver pick up time. Guess what?!Driver never showed up and company’s solution was to call a taxi!!
Poor service all around.

December 17, 2025
Unprompted review
Elife logo

Reply from Elife

Dear passenger,

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced.

Regarding Trip 1: Our driver arrived at the airport on time and attempted to contact you multiple times via phone and SMS, but did not receive a response. He also circled the pickup area with a name sign but was unable to locate you. After contacting our customer service team, he was informed that you were waiting at Gate 21, and he promptly returned there to pick you up.

Regarding Trip 2: We sincerely apologize for the service issue you encountered. To proceed with a refund, please contact the booking platform you used to make the reservation. They will be able to assist you directly with the refund process.

We appreciate your understanding and are committed to improving our service.

Rated 5 out of 5 stars

The driver was exceptionally gentle and…

The driver was exceptionally gentle and attentive, showing great care and professionalism throughout the entire trip

December 26, 2025
Unprompted review
Elife logo

Reply from Elife

Dear Guest,
Thank you for your valuable comment.
We are glad that you had such a wonderful experience.
Kind Regards

Rated 5 out of 5 stars

Kind driver

Everything good. The driver was particularily attentive to find each other and also to verify the destination was corect.

December 26, 2025
Unprompted review
Elife logo

Reply from Elife

Dear Guest,
Thank you for your valuable comment.
We are glad that you had such a wonderful experience.
Kind Regards

Rated 5 out of 5 stars

Amazing person amazing service

Amazing person took us right on time, she was super cute excellent service. She even carried 20+ kg luggages to the car. Appreciate it Kim Jina

December 26, 2025
Unprompted review
Elife logo

Reply from Elife

Dear Guest,
Thank you for your valuable comment.
We are glad that you had such a wonderful experience.
Kind Regards

Rated 5 out of 5 stars

They texted regularly to give update on…

They texted regularly to give update on the oncoming pick up. My driver Alang was very nice and professional. He was there before we landed. He kept up with us ,sent information on where he was, where to meet. I will definitely book with them again. Thank you so much guys.

December 23, 2025
Unprompted review
Elife logo

Reply from Elife

Dear Guest,
Thank you for your valuable comment.
We are glad that you had such a wonderful experience.
Kind Regards

Rated 5 out of 5 stars

Jina was great and very kind

Jina was great and very kind. Sweet to us and was really good at communicating with us from touchdown until we reached our hotel, messaging me and asking for updates. Really good person

December 24, 2025
Unprompted review
Elife logo

Reply from Elife

Dear Guest,
Thank you for your valuable comment.
We are glad that you had such a wonderful experience.
Kind Regards

Rated 5 out of 5 stars

Whole experience is great

Whole experience is great, the car environment is good, meeting instruction is clear.

December 23, 2025
Unprompted review
Elife logo

Reply from Elife

Dear Guest,
Thank you for your valuable comment.
We are glad that you had such a wonderful experience.
Kind Regards

Rated 5 out of 5 stars

Ramon picked us up and he was great

Ramon picked us up and he was great.
Originally our flight was cancelled, we kept in contact with Ramon and he always answered. We had to rebook but was allocated Ramon again, he was great, kept in contact and drove us 2 hours to our final destination. I would recommend him.

December 22, 2025
Unprompted review
Elife logo

Reply from Elife

Dear Guest,
Thank you for your valuable comment.
We are glad that you had such a wonderful experience.
Kind Regards

Rated 5 out of 5 stars

I am satisfied

I am satisfied

December 23, 2025
Unprompted review
Elife logo

Reply from Elife

Dear Guest,
Thank you for your valuable comment.
We are glad that you had such a wonderful experience.
Kind Regards

Rated 5 out of 5 stars

Cairo Airport Transfer

My wife and I booked a transfer from Cairo airport to the Sofitel El Gezirah through elifelimo. Booking was simple and reasonably priced online in advance. Our flight was delayed by an hour. Our driver, Ahmed Mohamed was waiting patiently and kept in contact via WhatsApp. The drive itself was straightforward. He was polite, spoke good English and drove safely. Highly recommend this company as we booked other transfers during this trip with them with no issues whatsoever.

November 3, 2025
Unprompted review
Elife logo

Reply from Elife

Dear Guest,
Thank you for your valuable comment.
We are glad that you had such a wonderful experience.
Kind Regards

Rated 1 out of 5 stars

I’d give a lower review if I could

I’d give a lower review if I could. I paid for a transfer in advance for 4 people. Our flight was delayed and cancelled. They would not reschedule booking and ignored messages. I would never use or recommend. This is the first and last time I’ve booked and paid for a transfer in advance, will never do this again.

December 22, 2025
Unprompted review
Elife logo

Reply from Elife

Dear guest, sorry to hear you had unhappy experience on this transfer ,could you tell us more details about the complaint, such as ride ID so that we can investigate it?thank you

Rated 4 out of 5 stars

Driver is good

My driver was very familiar with the airport pickup area. He texted me to let me know where to meet him, avoiding the crowded areas. He drove patiently and did not speed.

November 29, 2025
Elife logo

Reply from Elife

Dear Guest,
Thank you for your valuable comment.
We are glad that you had such a wonderful experience.
Kind Regards

Rated 5 out of 5 stars

Very kind driver

Very kind driver, excelent vehicle. Deserves an excelent score.

December 20, 2025
Unprompted review
Elife logo

Reply from Elife

Dear Guest,
Thank you for your valuable comment.
We are glad that you had such a wonderful experience.
Kind Regards

Rated 5 out of 5 stars

The driver was very kind to help with…

The driver was very kind to help with the luggage and even prepared mineral water. It was a very pleasant journey.

December 20, 2025
Unprompted review
Elife logo

Reply from Elife

Dear Guest,
Thank you for your valuable comment.
We are glad that you had such a wonderful experience.
Kind Regards

Rated 5 out of 5 stars

Excellent booking experience & on time

We were contacted 24 hours before to confirm booking. Driver ( Ramon) sent WhatsApp with all details and his car details making it easy to contact him. He messaged when arrived to pick up ( ahead of time) and dropped off at departure. All went very smoothly.

December 19, 2025
Unprompted review
Elife logo

Reply from Elife

Dear Guest,
Thank you for your valuable comment.
We are glad that you had such a wonderful experience.
Kind Regards

Rated 5 out of 5 stars

Ride 4738948

Chuyan ou is a fantastic driver. He was pleasant and professional. I couldn’t have asked for better. Thank you.

December 18, 2025
Unprompted review
Elife logo

Reply from Elife

Dear Guest,
Thank you for your valuable comment.
We are glad that you had such a wonderful experience.
Kind Regards

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