Elife Reviews 9,134

Very helpful. Great communication. Clean, well looked after vehicle.

Booked a transfer with this company through Expedia to get us from JFK NEW YORK to our hotel Hilton New York Fashion District. NEVER AGAIN! Got some strange messages from the driver before our flight left about our pick up time. Said he was going to pick us up at 19.30 but I queried that as that was when our flight was due in. Obviously there would be security and baggage pick up. After an 8 hour flight and 1.5 hours stood waiting to get through passport control, we got our bags and headed out feeling bewildered into the freezing cold. We got to the pick up point at 21.10…it was out of our control and we were abandoned and let down severely by this company. Phoned their helpline but were told it was at the drivers discretion and they couldn’t get hold of him anymore and weren’t able to help but to contact Expedia. Not easy when it’s 1.10am in the uk. Left us with no option to pay for a yellow cab at $85. Ruined the start of our break to NYC. Complained to Expedia and they contacted Elife who refused any refund. How can they con people like this and leave them stranded? Never again.
UPDATED Read their reply below and pretty disgusted tbh. One of the busiest airports in the world jfk security is never quick as they should know through experience and to be starting the clock as soon as the plane lands on the tarmac is ridiculous! Who can embark a plain while its taxiing to get their transfer straight away? Were we expected to parachute whilst it landed. Are they serious? Would you not check with the airport the wait times for security? You pick up from a hotel and I get it we should be there but you pick up from jfk and start the wait time earlier than the plane is scheduled to arrive because that’s when the plane landed? Are you serious? Have you ever been through jfk airport? Clearly not. Unprofessional and no common sense. NEVER AGAIN. Be warned everybody! This company has no idea! Insulting. If I could give them a zero rating I would. We are well travelled and I’ve never known a company start your pick up time from the time the plane hits the tarmac. It’s clearly flawed and defies common sense and professionalism. I feel sorry for any elderly people who book this company, we moved as quickly as we could and still couldn’t achieve their unrealistic timings! Pathetic response. I wonder how often they use this ridiculous and unfair policy to cancel transfers from JFK. In the six times we’ve arrived at JFK it would have been IMPOSSIBLE to get this but they keep your money anyway? 🤔At no point did they tell us about the wait timings until they’d left us stranded. They still haven’t addressed the strange messages prior to departure. Disgusted.

Our driver Deanne was in contact the entire time. The pickup was easy as was the drop off.

Edward gave an amazing ride; helpful and guided us correctly

Ready for me as soon as I got out, smooth drive to hotel, will definitely recommend

Met us in the airport straight after customs. Even though we landed at 1am the driver handled evreything at took us straught to our hotel.Highly recommend.

Very good communication from the company on where to meet and details of the driver. Driver was friendly and helpful.

Welcoming team all smoking at the time I arrived to the meeting point. No one waiting near the meeting point. When I stayed for longer time waiting then they came with their cigarettes in hand to check my name and destination. Driver came late and driving very slow towards my destination even if there was no traffic.

I paid more for a 7 seater van but got a small car. I first reserved a small car but had to cancel it due to the reason that I had kept receiving notifications about not enough cargo space even though there were only three people in my family. Can you pay me back the difference between the small car and the big van?

The driver was on time,it was easy to meet.
Driving is comfortable.

Tina was very kind and very professional. Safe driver was there on the dot of our arrival..excellent service

Very happy with our pick up from the airport. They had a sign with our name which we spotted right away. They took our bags and brought us right to our driver. It was less than 10 minutes from the time we picked up our luggage until we were in the car and on our way to our hotel. I would definitely recommend them.

Professionalism of driver, on time pick up,

There was absolutely no one waiting for me at the airport.

On time, very nice driver

Brilliant service, driver arrived early and told us to take our time. Car was clean and comfortable and we would recommend.

Driver was early, polite and professional. The local manager was also helpful with the earlier pickup'

Driver is so kind and on time. I will definitely use this for the next trip

Great guy! Enjoyed his playlist!

Everything went to plan - good communications and the driver Imad was very helpful and friendly