Elite365locksmiths Reviews 

118
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Absolute joke.. reporting to trading standards dont believe what they tell you over the phone.. pricing is not legit. Fuming right now Haha and they obviously lie aswell. Just be careful peopl... See more

Company replied

Rated 1 out of 5 stars

Completely overcharged, but due to circumstances beyond my control, had no time to spend finding a reasonable service. They wont pick a lock, they will just drill and then charge as many extras as p... See more

Company replied

Rated 1 out of 5 stars

They charged £500 to come out and drill a lock and install a new one!! Could have bought a brand new door for this price and got it installed!! Unfortunately, was abroad at the fime and housesitter... See more

Company replied

Rated 5 out of 5 stars

Super fast response time to initial query. Arrived promptly at the time arranged and dealt with my initial problem quickly before putting every effort into fixing my door without me having to pay... See more

Company details

  1. Locksmith

Information provided by various external sources

A service you can trust Elite365 Locksmiths is a local, professional, fully insured company, specialising in UPVC, composite and wood doors. Whether you need help with door mechanisms and handles, need a 24-hour locksmith, emergency locksmith or security upgrades, contact us: 24h emergency locksmith Locks changed Locks fitted Digital door locks fitted and codes changed Key extraction Handles fitted Window opening Key cutting Non-destructive entry We have extensive experience in all aspects of modern locksmith work, including residential and commercial. All our staff have photographic ID that is shown prior to any job taking place and every member of our team is Level 3 NCFE Enhanced qualified.Elite 365 Locksmiths are also DBS checked to ensure that you are receiving the best service possible from trustworthy locksmiths.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

118 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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1.7

All reviews

(118)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolute joke.

Absolute joke.. reporting to trading standards dont believe what they tell you over the phone.. pricing is not legit. Fuming right now

Haha and they obviously lie aswell.

Just be careful people please

February 28, 2026
Unprompted review
Elite365locksmiths logo

Reply from Elite365locksmiths

Hi, we are part of trading standards, and we never give prices over the phone only via email or text for clarity. Please provide your invoice or message but I’m confident you can’t, as again yesterday I refused an email for paid reviews and was threatened that if I didn’t then you would be leaving 1 star reviews on my platform

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Rated 1 out of 5 stars

They charged £500 to come out and drill…

They charged £500 to come out and drill a lock and install a new one!!
Could have bought a brand new door for this price and got it installed!!
Unfortunately, was abroad at the fime and housesitter was stranded.

February 24, 2026
Unprompted review
Elite365locksmiths logo

Reply from Elite365locksmiths

Wrong company, we charge £75 for non destructive entry and are part of trading standards. Please email me the site address or an invoice number but I’m 100 percent sure your another scammer trying to drive down my reviews becuase I refused your service today of paid reviews

Rated 1 out of 5 stars

Completely overcharged

Completely overcharged, but due to circumstances beyond my control, had no time to spend finding a reasonable service.
They wont pick a lock, they will just drill and then charge as many extras as possible.
Their charge was the same cost as a brand new door double glazed supplied and fitted.

February 24, 2026
Unprompted review
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Reply from Elite365locksmiths

I think you may have the wrong company, if you can provide me with some details like a booking confirmation and the invoice we always issue to every customer I can look into this, but seeing as you said we don’t pick locks I think you must have us mixed up with a 49 no call out fee company. Our fees and prices are fixed prior to attending and even worst case scenario with a fault with the door lock and mechanism wouldn’t cost anywhere near a new door.
When you send companies asking to pay for fake reviews and we say no, you then proceed to leave fake 1 star reviews on our platforms.
We have requested information from you but you haven’t provided any, if this was a genuine review you would provide some information so we can investigate the job and the time attended.

Rated 5 out of 5 stars

Michael arrived at agreed time,quickly…

Michael arrived at agreed time,quickly identified broken lock,my part was discontinued so talked me through different options including prices,very polite and knowledgable,fixed it there and then.Job done.Exellent friendly service.

November 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Definitely recommended - professional and friendly.

Elite 365 recently fixed the locking mechanism on the UPVC French Doors at the back of my house leading to the garden. They had been getting gradually getting harder to lock and I called them before the mechanism broke all all together.

They were very friendly and professional on the phone and arranged a time convenient for me to pop around to give me a quote. When they came to the house they were very clear on the issue and broke down to the cost of the repair. I was happy with the quote and the repair was carried out straight away. The result is a door that locks without any effort. I would definitely recommend.

November 24, 2019
Unprompted review
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Rated 5 out of 5 stars

Great response time and really good…

Great response time and really good value for money. Needed two lock repairs and they explained why materials were needed. Would definitely recommend to anyone needing work on their locks.

November 24, 2019
Unprompted review
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Rated 5 out of 5 stars

The service I received from John was…

The service I received from John was outstanding. He provided exactly what I needed for my elderly mum, fixing the current door lock rather than the more expensive option of providing a new lock. His work was excellent, price very reasonable, explained everything, prompt arrival just two hours after I rang him, and took the time to give me helpful information with regard to my mum's particular situation. Very impressed and would certainly recommend him to anyone.

November 1, 2019
Unprompted review
Rated 5 out of 5 stars

5 stars.

John recently fitted new locks for us, he was efficient and extremely personable and came out as soon as possible. Thanks John we feel much safer now and thanks for your advice on the locks and the CCTV installation chap you referred.

October 25, 2019
Unprompted review
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Rated 5 out of 5 stars

Patio door lock fix

I contacted John @Elite to fix a double patio door that wouldn’t lock. He did exactly what he said he would and fixed it promptly. He was polite/ professional/ prompt and fixed our doors. I would recommend using Elite!

October 8, 2019
Unprompted review
Rated 5 out of 5 stars

Super happy with response to a fairly…

Super happy with response to a fairly urgent request for a lock change for my elderly aunty. Great comms, great service, highly recommemd Thank you also for going above and beyond and helping me with sink problem!!

August 20, 2019
Unprompted review

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