Ember Reviews 

Kevin is very funny and nice I hope you get him and I hope to see him soon 💪

I was on the service to Edinburgh Airport at 15.25 on Thursday 7th. The driver's name was Matthew. He was very professional and welcoming to all his customers. The coach ride was very smooth and relaxing. Well done.

Went on a bus today from Forfar to Dundee. An elderly couple with sticks were in front of us. The front seat double seats were occupied by a woman, looked able bodied, and her bag and the a guy training the driver. None of whom gave up their seats !

going downhill by adding far too many stops on the route. why on earth does it need to stop in kintore? also why blackburn?surely its well enough connected. stop adding so many stops! it used to be 2.5 hours now its 3 plus. this bus was due in at 17.10 it is 17.35 at time of writing this and i have hardly any time as it is for the 7.50 to Alicante now im going to be rushing. stop adding pointless stops!!

Perfect choice of locations in Montrose to board the bus to Dundee. Dropped off at Slessor Gardens and the driver was very helpful in explaining where we would get the return bus.
Both buses were on time. They are comfortable, modern and spotlessly clean...my ' no bus' husband, is now converted. Well done Ember.

I usually have a good experience with this bus service, but this time the journey was awful. A group of drunk men got on the bus and were shouting loudly the entire time. They were kicking and shaking the seats, teasing my dog, and being rude to passengers who asked them to behave more quietly. They made it impossible to travel in peace.

What made it even worse is that the driver did not intervene or say anything to them at all. It felt unsafe and very uncomfortable. I really hope the company takes this seriously, because this kind of behaviour should not be ignored.

I booked a return bus service from Aberdeen to Edinburgh airport. Both legs of the journey were in the early hours of the morning. For both trips the bus was full of severely inebriated passengers that were causing chaos including throwing up on board. On the way back the bus was 50 minutes late which is very bad for any airport transfer but to make matters worse it was FULL of drunk young people shouting, blasting music and being antisocial etc and someone kept constantly throwing up, the bus REEKED of vomit and was an absolute nightmare to be in for the 3.5 hours back, especially since there's no windows to open to air it out. The driver just ignored it all and kept going. Please stop drunk people from boarding at the first instance because it's unsafe for the rest of us!. Unfortunately won't be using again due to unreliability and horrendous conditions.

Fantastic service. Buses are clean and comfortable and the rides are very smooth. Good value too. Love the app where you can check on status. However by far and away the best thing about this company are the incredibly friendly and helpful drivers they have all been in my experience exceptional.

Honestly for the price its nice but the only problem is that its too hot in the buses.

Fantastic service to Edinburgh airport with Kevin

missed our connection at aberdeen to edinburgh due to the bus being late,first they blamed the weather then roadworks,both were not true,had to get a taxi as no other buses to edinburgh that time of night.coming home a week later bus from edinburgh airport,no help with luggage,i have diabetes and othe disabilities,people were scrambling to get onboard and could not get a seat together,i need my partner at all times to watch me,single people sitting with bags on there spare seats,not even offering you a seat,finally got a seat together after dundee,they shoul have seats for people like me reserved but you cant reserve seats.when we got home,told them about our experienceand they offered me £10 for what happened,taxi cost £330!,was not expecting them to pay it,just asked for a wee bit of compensation so felt insulted with there offer and told them to keep it,would i use them again,maybe on a shorter journey but they have many improvements to work on before i could give them more stars

Lovely buses that were bang on time today. Where they excelled though was with the whole team from the drivers to the customer services helping to get my phone back which I left on the bus between Dalwhinnie and Newtonmore. They couldn't have been more responsive and helpful.

Arrived early and friendly driver was very helpful. (E7)

Ember will charge you double the price for not picking in advance even though the bus you’re getting hasn’t turned up yet terrible company

We travelled to Inverness and back from Fort William and what a pleasurable experience. Such polite and welcoming drivers. Our first time on a bus whilst holidaying, but won't hesitate to book again.

Unreliable. People are giving this service good reviews due to its partial refund policy and the fact it's electric. In reality it is rarely on time and often cancels services. If your plans can cope with delay and/or last minute cancellations, then this is good value. If you appreciate arriving on time, this is not the company for you.

Much better than all the other bus services, and lovely clean coaches.

Lovely busses and always seem to be on time. The only thing I’d recommend is brining out weekly, monthly and yearly passes as it can be really expensive if need to use this service regularly :)

Travelled today with Ember from Newtonhill to Dundee return. Super driver, very helpful and pleasant to customers. We were lucky to get the same driver on the way back. We liked the very informative notications inside on the board giving timings, destination arrival times etc. That is so helpful. Last but not least these buses are so comfortable it’s a pleasure to travel with Ember.

First experience of Ember this weekend, amazing service, wonderful drivers and the buses are superb. Really a superior bus service for Scotland.
We were caught up in the traffic issues tonight on the A9 alongside having a flat tyre and our driver, Stephen Kyle was incredible.
We were so well looked after and we really felt passenger safety and well-being was the highest priority for Ember. Well done