Embrace Financial Services Reviews 

2,202
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 399 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, professional, and genuinely caring throughout every single step of the home buying journey. Many people note that advisors take the necessary time to provide clear guidance, valuable suggestions, and expert advice on all available mortgage options. Consumers are particularly impressed by the remarkably fast response times, proactive communication, and consistent updates regarding their financial applications. Reviewers consistently emphasize that working closely with the team makes the entire process feel exceptionally smooth, entirely stress-free, and wonderfully well-managed from the beginning to final completion.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional knowledge, professionalism,... See more

Service

Consumers find service to be positive, noting that advisors are extremely thorough, professional, and... See more

Customer service

Users describe positive interactions with customer service, noting that advisors are consistently helpful,... See more

Response time

Customers report extremely positive experiences with response times, noting that communication is prompt,... See more

User experience

Clients share positive opinions on user experience, noting that the entire process feels straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed to remortgage and had used Anne before and were very pleased to see that she was still able to help us once again and through Embrace Financial Services, as always Anne is extremely thorough... See more

Company replied

Rated 5 out of 5 stars

First time movers, had a really lovely experience working with Russell and Jessica. Had a really good chat with Russell about our options, he was generous in his explanations of the mortgage process a... See more

Company replied

Rated 5 out of 5 stars

I popped into Your move in Dalkeith not really knowing much about my options re a mortgage after a marriage separation. However I was referred to Danielle Knox who simply guided me through the optio... See more

Company replied

Rated 5 out of 5 stars

Having enjoyed a low rate for the last five years, it was with some trepidation I began the process of trying to secure a new mortgage deal. Ray Lang was his usual helpful, honest and straightforward... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

Embrace Financial Services have mortgage advisers across the UK who will give expert advice and guidance throughout the mortgage process – giving you your precious time back. We are open 7 days a week, from 7am until 10pm Monday to Friday.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,202)

398 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Embrace Financial Services and its team…

Embrace Financial Services and its team of professionals have been great blessing. They are very experienced and supportive to us all through the process. They made the process of mortgage application to the approval so easy for us first time buyer.

April 10, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're happy to hear that our team was supportive and made the mortgage application process easy for you as first-time buyers. Thank you for your kind words!

Rated 5 out of 5 stars

Jack Browne

Jack Browne was my Broker for my first time purchase, and I couldnt give high enough praise, this was all very scary for me doing it for the first time but he made it very calming throughout. Everything I asked was answered in next to no time, probably questions he didnt even have to answer just to settle my worries. Helped right from the get go with recommendations with buying. To right to end with my completion.
100% Recommend for everyone and anyone

December 10, 2025
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're happy to hear that your first-time purchase experience was calming and positive. We appreciate your kind words and are glad the support provided by Jack helped settle your worries and guide you through the process from start to finish. Thank you for the recommendation!

Rated 5 out of 5 stars

Mortgage review

Our advisor was Allysan she was friendly efficient and very helpful. Everything was explained really well and she helped make a stressful process much easier. We would highly recommend.

April 9, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're happy to hear that Allysan was friendly, efficient, and helpful. We're glad everything was explained well and that the stressful process was made easier. We appreciate your recommendation!

Rated 5 out of 5 stars

1 Million Stars for Exceptional Financial Services!

My partner and I relocated from the south of England to Carlisle as first time buyers. We got in touch with Embrace Financial Services where we have been assisted with care and competence from both Alex Hoodless and Aimee Kingdon throughout our mortgage application. Nothing has ever been too much trouble for the team. All queries were answered in a timely and thorough manner with warmth and clarity, which is much needed when purchasing a house and having no idea how the process works. I highly recommend this company and especially these ladies. A special thanks to you both! :)

April 7, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're happy to hear that your relocation and first-time home-buying experience in Carlisle was a positive one. We appreciate your kind words and are so glad Alex and Aimee could assist you with your mortgage application. It's great to know our team's support and clarity were helpful!

Rated 5 out of 5 stars

Buying a new home for the second time…

Buying a new home for the second time and again using EFS. As always they deliver a high quality and consumer centric experience. Louise Burrows was amazing and helpful in getting us the best cover. Highly recomend using EFS

April 2, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're happy to hear that you had another positive experience with us! We appreciate your continued trust and are so glad Louise could provide excellent support in finding the best cover for you.

Rated 5 out of 5 stars

Hardip Lota was the perfect guide

I had an excellent experience with Hardip Lota when purchasing my first property. I was very new to the process and didn't know what it involved, but Hardip was friendly, patient and couldn't have been more helpful throughout the entire process. I am very grateful to have had Hardip with me along the journey, because he was always there for me to ask questions if needed and was very prompt at responding. Would highly recommend both Embrace Financial Services and Hardip, in particular.

April 1, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're happy to hear that you had such a positive experience with Hardip purchasing your first property. It's great to know that you found our services helpful, especially with your questions. We appreciate your recommendation!

Rated 5 out of 5 stars

Best mortgage broker and financial advisory firm in the UK

Second time working with Embrace for a mortgage and Lee D always we stellar. Always handled everything without prompting and ensured we explored all the best options, even fine tuning deposits etc for the best deal.

Lee it wouldn't have been possible without all your work!

I would absolutely recommend Embrace especially in NI!

March 19, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're so glad to hear that you had another stellar experience with Lee! It's wonderful knowing everything was handled proactively, and the best options were explored. Thank you for recommending Embrace!

Rated 5 out of 5 stars

The best services

The best services! Highly recommended!

April 1, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're happy you enjoyed your experience. Thank you for recommending our services!

Rated 5 out of 5 stars

professional guidance

thank you to Anais for reviewing and arranging our insurance cover, and promptly resolving a payment issue.

March 31, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're happy to hear that the insurance cover met your needs and that the payment issue was resolved quickly with the help of Anais. Thank you for your positive feedback.

Rated 5 out of 5 stars

Ray Lang was brilliant

Ray Lang was brilliant. As first time buyers we were a little clueless on the process. Ray took the time to understand our situation and what we were looking for. He was incredibly helpful in finding us our mortgage provider and checked in regularly to see how the process was going. He also helped us get a better rate once we'd offered on the house. Recommended!

March 31, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're happy to hear that the support provided by Ray was so helpful during your first home-buying experience. It's great to know that the guidance and regular check-ins were beneficial, especially in securing a better rate. Thanks for recommending our services!

Rated 5 out of 5 stars

Never had to worry

Allysan Nixon (with the assistance of Kennedy Batho) were amazing, through the initial conversation to find the right deal for me all the way through to the end, kept me informed, prompt responses to questions during stressful times.
Allysan helped me throughout 3 failed purchases, advising and discussing options. Once we found our final property which required fast action to secure, Allysan was quick to respond and get everything sorted ASAP. During the most stressful time of my life, I never once had to worry about the mortgage side of it all as I knew it was in the best hands
Thank you again!

February 11, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're so glad to hear about your positive experience with both Allysan and Kennedy! It's wonderful knowing we could provide support through those challenging purchases and secure your final property efficiently. Thank you for your kind words!

Rated 5 out of 5 stars

Louise burrows

I had a fantastic experience working with Louise Burrows. She was incredibly professional throughout and clearly takes great pride in her work. From start to finish, she was attentive, reliable, and highly knowledgeable, making the whole process smooth and stress-free.
Louise went above and beyond to ensure everything was handled to a high standard, and her friendly, approachable manner made her a pleasure to deal with. It’s clear she genuinely cares about delivering excellent results and providing a great experience.
I would highly recommend Louise to anyone looking for someone skilled, dependable, and truly professional.

March 20, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you so much for taking the time to leave such a wonderful review. We're thrilled to hear you had such a smooth and positive experience with Louise. She consistently goes above and beyond for our clients, and it’s great to see her hard work recognised. Your kind words mean a lot to us, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

Staff experience and guidance

Anne was the greatest advisor I could have asked for. She has been present and friendly throughout the process and has given me great advice, guiding me to the best choices.

March 26, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for your wonderful review! We’re so pleased to hear Anne was friendly, supportive, and helped guide you to the best choices. Your kind words mean a lot!

Rated 5 out of 5 stars

Kristopher Gamblin looked at the offers…

Kristopher Gamblin looked at the offers for me.

March 25, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for your review! We’re glad Kristopher was able to look into the offers for you. If you need anything else, we’re here to help!

Rated 5 out of 5 stars

Top mortgage broker!

Justyna has arranged 3 mortgages and remortgages for me over the past 7 years. Shes always helpful, insightful and quick to respond. I’ve recommended her to several family
members and friends who have all had similar experiences.

March 26, 2025
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for your wonderful review! We’re so pleased to hear Justyna has supported you so well over the years. Your recommendations mean a great deal to us!

Rated 5 out of 5 stars

Our experience with Anne

Anne is knowledgeable and experienced. She will explain all processes clear and one is able to make an informed decision. Anne held our hands and walked with us through all the processes. We will not hesitate to recommend anyone to Anne.

April 24, 2025
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you so much for your lovely review! We’re delighted to hear how well Anne supported you throughout the process. Your recommendation means a great deal, and we’re so pleased you felt informed and supported every step of the way.

Rated 5 out of 5 stars

100% recommend!

Louise Burrow’s is incredibly knowledgeable and efficient. She provided a supportive, flexible experience, tailoring her approach to secure exactly the cover I needed. Despite my hectic schedule, she remained highly accessible and has ensured everything is organised seamlessly. 100% recommend!

March 12, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for your fantastic review! We’re so pleased to hear how well Louise supported you and that she was able to tailor everything to your needs so seamlessly. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Justyna She's the right person in the…

Justyna She's the right person in the right place. She has extensive knowledge, negotiation skills, and is full of excellent ideas and solutions. On top of that, Justyna is a genuinely nice person. Working with her is a real pleasure. I know my business is in good hands; I can trust her completely.

March 24, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for your lovely review! We’re so glad to hear Justyna’s knowledge, ideas, and support have made such a positive impact. It’s great to know you feel your business is in safe hands. We really appreciate your feedback!

Rated 5 out of 5 stars

Justyna has been fantastic

Justyna has been fantastic. Having now arranged 3 mortgages for myself. Even when im not the easiest customer to deal with shes been there at evry single stage.
Cannot recommend her enough!!!

March 2, 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for your great review! We’re delighted to hear Justyna has been fantastic and supported you through all three mortgages. We really appreciate your recommendation!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look