Emporium of Cool Ltd Reviews 

Excellent customer care, service and product. International postage / packaging was spot on, great love taken to wrap and protect each figure. Possibly the best Emporium since the advent of sliced bread!

First order recently placed and arrived today. Well packed and nice little cards added in the box . I will 100 % use them again many thanks

I would highly recommend this company, orders arrive quickly and very well packaged. The customer service is some of the best I have experienced, they are very helpful and go above and beyond. I will definitely be using them again and can highly recommend them.

I was looking for a horror figure online and came across this company.
I spoke with 'Ian' who's emails were prompt and courteous and he kept me informed of the progress of delivery and shipped it out same day.
The figure was mint in box as described and safely well packed by 'Dave.'
I wouldn't hesitate to order from this company again, in fact I'm giving them a new order this week.

Used Emporium of Cool’s pre-order service for the third time now, and the service and communication has always been superb. Highly recommended, thanks Ian.

Just received the Dredd/Death Hiya toys SDCC exclusive from Emporium of Cool.
Top service, protected fantastically with a cardboard box and shed loads of bubble wrap, you can tell care has been taken to protect the product. No fear of damaged, shipped quickly and no hassle.

Ordered the complete 4 pack of 1990 Neca TMNT action figures and they are glorious. Packaging is in perfect quality and it's the most affordable price on the market. Delivered to me in 48 hours!

Best in uk amazing service and care can’t thank them enough very happy customer
If you like your items in perfect condition this guys are the best around keep up the good work look forward to my next order already lol

Excellent service

Was shipped very fast and arrived very well packaged. Very happy with the Threezero Power Rangers Lord Drakkon figure :)

Excellent service

Was shipped very fast and arrived very well packaged. Very happy with the Threezero Power Rangers Lord Drakkon figure :)

Absolutely excellent service, have gone above and beyond to help me out, highly recommend. Fast delivery and good prices.

Really excellent service, including regular updates from a sales representative (Ian) who kept me informed during every step of a (delayed) pre-order. Extremely helpful and very friendly.

Thoroughly recommended. A+++

Great website!
Have used many, many times. Never had any issues. Great products. Quick delivery. Great customer service. They always keep you updated on pre-ordered items. Five stars!

Fantastic service. Item arrived quickly and was extremely well packaged. Will definitely use again.

I recently purchased the Neca Halloween 2 double pack from Emporium of Cool and was amazed at the speed of service and the quality of the product. As an avid collector many of my figures are kept unopened in their original packaging so high quality shipping is vital and Emporium’s is second to none. Items are bubble wrapped and then packed again to the highest standard with a seal of quality from the packer ensuring the product arrives in pristine condition. I have bought from many on line services and non have come close to the care and attention these guys pay. The item arrived promptly and in “just out of the factory” condition. I was so impressed I ordered the Neca 1989 Batman straight after but being impatient wanted next day delivery. After a prompt and polite conversation with Ian they agreed to alter their shipping policy to accommodate me. In short I cannot recommend Emporium of Cool highly enough, if you are a hobbyist, collector or casual buyer you will not find a higher level of commitment to quality and professional service.

Really great store! Honestly can’t recommend enough.
I ordered a Godzilla figure from them that recently released to the UK and was due for delivery that week. Literally kept me updated every step, from when their shipment day was that week, when it came in & when it shipped to me. Also referred to Godzilla as a him which was so cute to me :’)

Came packaged incredibly securely, will be ordering all my figures from them in the future without question :)

First of all fantastic products! Secondly, amazing service and packaging. Thirdly, thank you for using royal mail as the courier, that was the clincher for buying from you. I will return when my wallet is healthy again

Edit

While i got a refund i got 0 apologies for them not informing me first of the delays and me having to contact them about where my orders where. They dodged the question as to why some people got there figures yet i was left waiting with the only answer being please wait.

A true let down this time when they have been great in the past. And have been able to do special rush orders if they had issues. Or even give delayed etas. Or even swap orders for things instock if they cant get your item.

But coupled with the fact they were birthday gifts and i had to contact them and them not inform me of the delays like they would normally with customers first is just a no from me. I had to chase them and
Im sorry but you dropped the ball.

Emporium Of Cool is the best online store I've ever had the pleasure of shopping with. The service is second to none and, if I'm being honest, other companies could benefit from learning quite a bit from this site. Emporium Of Cool will always be my go to. Love this site and the people behind it.

Great website with good prices and shipping. Ordered a ThreeZero Bumblebee movie Optimus Prime from them and couldn't be happier.