Emporium of Cool Ltd Reviews 

149
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

This is my first time using this company and their service was fantastic, kept me updated on my order and packaged it very well, would definitely buy from them again

Rated 5 out of 5 stars

I have used Emporium of Cool for a few years now to collect my figures and collectables. I always find the pre-order system to be easy to use and the communication is excellent. The prices are... See more

Rated 5 out of 5 stars

Just received the Dredd/Death Hiya toys SDCC exclusive from Emporium of Cool. Top service, protected fantastically with a cardboard box and shed loads of bubble wrap, you can tell care has been taken... See more

Rated 5 out of 5 stars

Honestly can’t thank Ian enough at Emporium of Cool for keeping me updated on my orders, instead of having to chase updates up yourself with most other companies. Would 100% recommend to anyone wantin... See more

Company details

  1. Collectibles Store
  2. also in
  3. Figurine Shop

Written by the company

Emporium of Cool supplies UK customers with an awesome range of action figures from manufacturers around the world. We focus on items inspired by the amazing world of comics, film, tv and games!


Contact info

4.9

Excellent

TrustScore 5 out of 5

149 reviews

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4.9

All reviews

(149)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent.

First time ordering from this store and I will definitely be back for more. I ordered the mezco supreme knight batman and it arrived extremely quickly and perfectly packaged. The updates from Ian regarding my order were great aswell and he answered any queries I had. I especially love the option to select royal mail special delivery as for a nerd like me I wanna get my figure asap. Thanks again. First class.

July 25, 2020
Unprompted review
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Rated 5 out of 5 stars

Will be my new regular for NECA figures.

Order arrived swiftly, Was adequately packed. Lovely experience. Was messaged to alert me of current RoyalMail slowdown. Included some cute cards in the box to tempt me in purchasing other products. Lovely

Will be my new regular for NECA figures.

July 16, 2020
Unprompted review
Rated 3 out of 5 stars

Not as big as advertised

Bought the Trick R Treat Sam from eBay and it was advertised as 7" action figure but it's nowhere near that. It's 5" maximum so a little disappointing. On the plus side it arrived quickly, well packed and the changeable heads are cool

July 4, 2020
Unprompted review
Emporium of Cool Ltd logo

Reply from Emporium of Cool Ltd

Hi Emma, thank you for bringing this to our attention and please accept our apology for the error in the description. This has now been fixed and please let us know if you would like to return Sam so we can arrange a pre-paid label for you and process a refund. Apologies and best wishes, Ian - Emporium of Cool.

Rated 5 out of 5 stars

Excellent service

Excellent service. Great communication and items perfectly packaged. I will definitely be using again. Thanks

April 20, 2020
Unprompted review
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Rated 5 out of 5 stars

Great Service

Great website with friendly emails concerning order updates. I used their Partial.ly payment scheme for an expensive item and it worked liked a charm. Order received within 1 day of shipment notification. Will definitely use again.

November 1, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic user friendly website

Fantastic user friendly website
When I contacted the company I actually wanted to stay on the call after ordering really cool helpful staff
Delivery on time
Great service guys
I’ll be back

June 23, 2019
Unprompted review
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Rated 5 out of 5 stars

Outstanding service

Outstanding service, rapid shipping, friendly staff, thank you Joseph the neca 1990 pennywise came packaged perfectly and in A* condition, shout out to dave the packaging guy aswell

November 23, 2018
Unprompted review
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Rated 5 out of 5 stars

Great service!

Very well priced, delivery was excellent and came earlier than expected. Would definitely buy again from this site. I am more than satisfied with the overall experience.

July 16, 2018
Unprompted review

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