Encore Estate Management Reviews 

Steven from the team has and is always been very friendly and a problem solver for me. We chat every single time and im glad he is on the team

The company exhibits scam-like behaviour through poor service in the Gunwharf area, rude and threatening managers, and overcharging residents, while also selecting biased individuals for the Resident Management Company. They seem to forget that residents pay for their services, and this is our property; they are here to work for us. Additionally, the hiring of unprofessional and potentially unsafe concierge staff and harassing residents they target raises serious safety concerns, undermining trust and well-being within the community. Concierge staff are rude and abusive towards residents, with one incident even reported to the police for affecting teenage girls. They lack proper customer service, often replying with automated, AI-generated responses. They have chosen residents' representatives but appointed them in a way that allows little transparency, often dictating terms without clear explanation. The building has shifted from being a luxury residence to a holiday let, and as permanent residents, we are paying, while these individuals are making significant profits. Managers and concierge staff are aware of this and assist in locating their daily or weekly guests.

The staff couldn’t do more for you and are always so friendly and welcoming, notably John, Janet and Melissa. They make an effort to get to know everyone & even my dog loves going over to say hello to them every morning, they always make a fuss of him.

Its been almost six months, we feel like home. Staff has been always great, Especially Sukhi and Muhammad are always kind and helping. They are really great.

We have been living in GLW for over six months. Sukhi and Mohammed are really helpful and kind.
We always feel safe when they are around. Thank you for your hardwork and support!

Encore took over the management of The Waterside Apartments in November 2022. The previous management company left at short notice leaving us virtually bankrupt, non compliant with health and safety issues and out of control service charge bills.
Since Encore took over we haven’t looked back.
We are fully compliant with the building safety act, routine maintenance and importantly strict attention to budgeting with a view to keeping the service charge under control.
Our head concierge, Helen Emery, is the focal point of the apartments. She constantly strives to create a social community within the residents. Helen has organised various social activities such as jigsaw clubs, book clubs, fizz nights and has even negotiated resident discounts with local restaurants, bars and shops.
She’s always available whether it’s to resolve a problem or offer a sympathetic chat with a cup of coffee.

I would be shoe appreciation to all the concierge staff at Local crescent
In addition to the staff members mentioned would like to express my gratitude to Danielle, Abdi, Bruno and Natalie who are all superb

This bogus company manage our new build estate, we have all been told to sign up to their app to pay the monthly fee but this is completely inaccessible. Myself and my neighbours have tried contacting them to resolve this which still hasn’t been done.

We have now all been sent threatening legal letters with costs incurred doubling the amount that is actually owed.

They refuse to speak to me on the phone because my account is apparently locked so I’m not sure how I’m expected to make the arrears payment or setup payments going forward.

I will be taking this further and seeking legal advice

Ella took over the Management of our estate about 6 months ago. We have found her to be very engaging, proactive and completely committed to getting things done. She is organised and for the first time for some years we believe we have someone who is completely on the ball.

Muhammed Akram and Suki from Glasswater locks really helpful and an asset to the company

Nadeem and Muhammad Akram are great representatives, love the hospitality they offer at all times. They actually make things for you effortless!

Excellent service and a welcoming atmosphere!
"I would like to highly commend Umair Khan at the reception. He is always incredibly professional, welcoming, and polite. Whenever there is an issue or a delivery to handle, they sort it out swiftly and with a big smile. Having someone so reliable at the front desk makes living here a great experience. Thank you, Umair , for your hard work!"

I've been living in Grapnel Apartments for more then one year. My late partner and I were among the first ones to move into the building. From the very first day, the concierges Becky and Jane have both been amazingly friendly and helpful in all our enquiries. Thank you both so much for everything you have done for us.

Big shout out to john,janet and melissa at local crescent always happy to help anyone out , building is very clean and tidy smells great amazing staff thanks for your service keep up the great work

Our estate manager is responsive to queries and requests and does her best to meet our expectations. She often visits the estate to check up on things. She is also a very pleasant person and easy to work with. Given she is new to estate management I think she is doing a great job.

Generally helpful and understanding. Reaction time can be a bit slow but this is partly due to outside suppliers.

Ella has proved to be a good manager so far.

Staff review: 5 Stars for Daniela

I would like to commend Daniela for her outstanding professionalism and dedication as a concierge at Local Crescent, Manchester. She is consistently polite, approachable, and extremely helpful, always going above and beyond to assist residents and visitors alike.

Daniela is highly proactive and efficient in dealing with any queries or issues, ensuring everything is handled promptly and smoothly. Her warm attitude, excellent communication skills, and attention to detail make a real difference to the overall experience at the building.

She is a true asset to the team at Local Crescent, and her hard work and commitment do not go unnoticed. I would highly recommend her and believe she deserves full recognition for the excellent service she provides.

MOST ARROGANT ESTATE MANAGMENT IN UK, PAID BY LEASEHOLDER TREAT LEASEHOLDER IN A VERY ARROGANT AND UNACCEPTABLE
WAY CHANGING RULES TO PUSH LEAEHOLDERS ON CORNERS. RUBBISH COMPANY ANY FREEHOLDERS IN UK SHOULD AVOID. IN A VERY DIFFICOULT TIME THESE GREEDY PEOPLE SHOULD BE INVESTIGATE FOR STALKING

The new staff member has made a real difference to the complex of 36 flats; improved services, new services- defillibrator, CCTV. Thank you

Great management team.
Everyone is always willing to help if a problem arises.
I would like to say a big thank you to Lucy who has been a massive help with an ongoing issue I've had with my flat which is now resolved.
Thanks everyone. Keep up the good work