enercare.ca Reviews 

Poor service , there is no contact but if cancell their service they charge 80$ . Hidden service charge . Their customer service does not inform you .

I would be negligent if I did not give a review on Enercare. I have been calling them every day for a week hoping for information on the buyout of the rental equipment that I inherited from the purchase of my home. I was first told they could not give that information over the phone. The next time I was told I would receive the information in 3-5 days via email. The email I received was a blank form. I have since received a second blank form after another phone call to them requesting the buyout quote. In addition, I have been told two times that I would receive the information in 24 hours. I did not receive the information. Enercare is exceptional at evading information and responsibility. I highly discourage anyone from using them. It is not worth the time or energy for inevitable frustration and incompetence.

Kurtis Roy,Caitlyn French, Aidan Taylor
Did an amazing job they were polite answered our question they did excellent job installing the new furnace and a/c unit thankyou we highly recommend this crew

Judi,Tim Clark

Andrew T the technician arrived on time, explained the work to be completed on the air conditioner and promptly completed the required annual service. Excellent representative of Enercare. I would recommend Andrew T for all or any of my service work.

I would give zero stars if I could. Absolutely horrible customer service. Several attempts to get my hot water heater replaced and had someone waiting at my house for hours with no one showing because they forgot to book the service on their back end. When you call customer service they follow a long and tedious script - it takes forever to get anywhere and in the end you get no where. Frustrating experience. Would not reccomend.

Gerald (Belleville D&K) phoned before arriving. He was respectful of my property. He did his inspection and gave me a report that was clear and understandable. He was very knowledgeable.Thank you.

A plumbing appointment was made to address a leaky outdoor faucet. The plumber. Alex Lajeunesse called before arriving well befoe the appointed time, explained the problem and fixed it quickly and efficienetly within the terms of the insurance policy.

Alex was polite, helpful and respectful.

This was an excellent experience.

the most unprofessional customer service ever.

If there was a zero rating that is what I would give. We had a working water heater that was quite old. Enercare tagged it and the nightmare it took to get a replacement of similar size and type of water heater to rent that was up to code was unbelievably stressful and confusing. No two people told us the same thing twice and the experience went from April 24th to May 15th before we finally got another working water heater installed that is up to code. Unbelievable!!

For the last few months my water bill has been so high ....so I put a plan together and I do have plumbing services with enercare and Tanner and Ken came out on separate service calls and were so amazing thoroughly professional took time to answer a questions, provided great tips and completed the service call with all plumbing situation with excellent service and a smile
Thank you Enercare service technicians for your expertise!!!!!

Great service, very cordial employee who took the time to explain what he is doing and answer my question

Aiden and Kiana came to checked and replaced my water filters on May 12, 2026. Both of them were professional, answered all of my questions and concerns, and were incredibly kind and nice.

Matt made our experience exceptional from start to finish. We first worked with him when we purchased a hot water tank and were so impressed with his knowledge, professionalism, and honesty that we trusted him for additional services. Since then, we’ve added a salt water system, an RO system, and most recently an AC unit.

What really sets Matt apart is his commitment to customer service. When I experienced what I thought was an allergic reaction after the installation of the water systems, he went above and beyond to help troubleshoot the issue and answer my questions. He genuinely cared about finding a solution and making sure we were comfortable.

Matt is a huge asset to the team. He is knowledgeable, trustworthy, and truly puts his customers first. We highly recommend him and look forward to working with him again in the future!

I will give 0 star if there’s an option. They remove the water tank and didn’t return it to the previous company, so I was been charged 7 months until I found it. And I spent 3 hours calling to try to figure it out with no solution, they still keep you waiting for the investigation. Didn’t use this company.

Patrick was pleasant to work with, called when he was coming and came when he said he was going to .
Made sure I had no more questions.
Noticed that my filter was in wrong and corrected it.
Explained everything he checked and did.

Our technician tonight Luca C. was the best very knowlegable and helpful

May 21 2026 Brad L and Adam G. came to install our air conditioner. They were very personable, polite and did an excellent job. They took the initiative to move the location of the new air conditioner so that I would have accesss to my outdoor water hookup. We appreciated the excellent job they did.

ismael, showed up on time. Very efficent,helpful. Polite great sevice. a+

Syed N came through for me, My AC was not working and he fix the issue within an hour. Great Service, Friendly service man