We were selling mum’s house, bought in 1982, and needed an EPC asap. We found the link on Google and it couldn’t have been simpler to arrange. The assessor contacted us directly as soon as we had paid... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The EPC technician (Luke) who surveyed our property, firstly was on time, polite, considerate and he took time to explain how the system worked based on the efficiency ratings of all areas, from boile... See more
Company replied
Propcert EPC Assessors are very Punctual to their schedule & every detail clear with advices for improvement if any needed. I really appreciate their sincere & Prompt actions to their tasks . Thank y... See more
Company replied
Service was quick, efficient and reasonably priced. Had chosen the company before receiving the quote as it offered a service that sounded straight forward was the quoted a better price than I had bee... See more
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Company details
About energyperformancecertificates.co.uk
Written by the company
energyperformancecertificates.co.uk is an Eco Approach and PropCert company, specialising in a range of property certificates and services including;
-
> Solar
> Air Source Heat Pumps
> EPCs
> EICRs
> Gas Safety Certificates
> New Build Services + more
Contact info
182a High Street, BR3 1EW, Beckenham, United Kingdom
- 0203 397 8220
- support@energyperformancecertificates.co.uk
- www.energyperformancecertificates.co.uk
4.5
Excellent
28K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Such a warm welcoming guy
Such a warm welcoming guy, very friendly and respectful.
I definitely keeping this company for future maintenance.
I also recommend to my family
August 4, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We’re absolutely delighted to hear that you had such a warm and welcoming experience with us. It’s wonderful to know that you found our team member friendly and respectful, and we’ll be sure to pass your lovely comments on to him.
It means so much to hear that you’ll be using us for your future maintenance and that you’ve even recommended us to your family. We really appreciate your trust and support!
If there is anything else we can do, please email info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us and for your recommendation!
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you found the whole process quick, easy and efficient. Making things as simple and hassle-free as possible for our customers is exactly what we aim for!
We really appreciate you taking the time to share your feedback with us.
If there is anything else we can do, please email info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
i found the company really helpful when…
i found the company really helpful when i needed to change dates, i found really positive that i was able to keep all certificates in one place. I have plans to continue using them
August 4, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you found our team really helpful when you needed to change your appointment dates. We’re also pleased that you’ve found it useful being able to keep all of your certificates together in one place — that’s exactly what we want our portal to make easier for our customers.
It’s fantastic to hear that you’re planning to continue using us, and we really appreciate your trust and support!
If there is anything else we can do, please email info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that the service was on time, quick, efficient and friendly. That’s exactly the experience we aim to provide, so it’s lovely to know you were happy with the service.
We really appreciate you taking the time to share your feedback with us!
If there is anything else we can do, please email info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Surveyor turned up on time and when…
Surveyor turned up on time and when arranged, EPC then arrived promptly. Also very easy to book online.
July 30, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you found the booking process easy, that the surveyor arrived on time as arranged, and that your EPC was provided promptly afterwards. It’s great to know everything went smoothly from start to finish!
We really appreciate you taking the time to share your experience with us.
If there is anything else we can do, please email info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
All very satisfactory
July 30, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you found everything very satisfactory. We really appreciate you taking the time to share your feedback with us, and we’re so pleased you were happy with the service provided.
If there is anything else we can do, please email info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Quick response to initial request
Quick response to initial request. Engineer attended at appointed time and carried out expert assessment of the property. Confirmation of certification emailed the same day with opportunity to download for printing on the Gov.Uk site.
August 3, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you received a quick response to your initial request, that the engineer arrived at the appointed time and carried out a thorough and professional assessment of your property.
It’s also great to hear that your certification was confirmed and emailed to you on the same day, with everything available for you to access and print through GOV.UK.
We really appreciate you taking the time to share such detailed feedback about your experience with us!
If there is anything else we can do, please email info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you received the same-day service as promised and that you were happy with the experience. We always aim to make the process as quick, straightforward and hassle-free as possible.
We really appreciate you taking the time to share your feedback with us!
If there is anything else we can do, please email info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you found the service easy to arrange and that we were able to attend the very next day. It’s fantastic to know you had an excellent experience with us!
We really appreciate you taking the time to share your feedback.
If there is anything else we can do, please email info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Good service
May 21, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you received good service from us. We really appreciate you taking the time to leave your feedback, and we’re so pleased you were happy with your experience.
If there is anything else we can do, please email info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Quick and easy
Quick and easy
Assessor followed up with tenant in the next day or so, visit happened in the next couple of days, EPC certificate followed shortly
July 28, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you found the process quick and easy, and that the assessor followed up with your tenant promptly, arranged the visit within a couple of days and got your EPC certificate through shortly afterwards.
We really appreciate you taking the time to share your experience with us, and we’re so pleased everything went smoothly from start to finish!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Good quality service
Very thorough, professional service. The surveyor was polite and informative.
July 28, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you received such a thorough and professional service. It’s also wonderful to know that you found the surveyor polite and informative throughout the assessment.
We really appreciate you taking the time to share your lovely feedback with us, and we’ll be sure to pass your kind comments on to the team and surveyor.
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Great service from Energy Performance and Scott Russell Electrical
Great service from Energy Performance Certicates and also Scott Russell Electrical, who issued the EICR
August 3, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you received great service from Energy Performance Certificates and from Scott Russell Electrical, who carried out your EICR.
It’s wonderful to know that you were happy with the service provided, and we’ll be sure to pass your kind feedback on to the team and Scott Russell Electrical.
We really appreciate you taking the time to share your experience with us!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you found our service prompt and courteous, and that everything was very satisfactory. We really appreciate you taking the time to share your feedback with us!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Electrician carried out inspection and…
Electrician carried out inspection and advised a couple of points that I had to have rectified...I was quoted just shy of £1200 for them to carry out the work...and they would then issue a certificate...I obtained 2 more quotes of less than half of what they wanted..I asked if they would view the work and then issue certificate within the 20 days time frame where they wanted the full price of inspection again just to check the remedial work had been done..Will never use them again and be very weary of their rip off prices
July 14, 2026
Reply from energyperformancecertificates.co.uk
Hello MR D,
Thank you very much for taking the time to leave your feedback, and I’m genuinely sorry to hear about the experience you have had with us.
I completely appreciate how frustrating and disappointing this must have been, particularly when you have been presented with a quotation for the remedial works that you feel was significantly higher than the other quotes you subsequently obtained. I can absolutely understand why this would leave you feeling unhappy and questioning the value of the service you received.
I’m going to email you directly so that I can obtain the relevant details and personally look into this for you. I’d really like the opportunity to understand what happened from your perspective and see whether there is anything we can do to address your concerns and improve the situation.
Please accept my sincere apologies for the frustration, inconvenience and disappointment this experience has caused. We genuinely value our customers and take feedback like this very seriously, particularly where someone has felt that the service or pricing provided has not been fair or reasonable.
Thank you again for bringing this to our attention and, importantly, for giving us the opportunity to investigate it properly.
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you found the assessment thorough and that your report came through quickly. We really appreciate you taking the time to share your experience with us!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Good job
Simple to book, affordable and efficiently done. It would have been 5 stars had the person visiting explained at the start what they were going to be doing and how some of the measurements were recorded. Having said that, I would strongly recommend the service. We received our report the very same day of the assessment.
July 23, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your lovely 4-star review! 😊
We’re really pleased to hear that you found the service simple to book, affordable and efficiently carried out, and it’s fantastic to know that you received your report on the very same day as your assessment.
We really appreciate your constructive feedback regarding the assessor explaining the process and measurements at the beginning of the visit. We’ll certainly take this on board, as we want our customers to feel fully informed and comfortable throughout the assessment.
Thank you also for recommending our service — it genuinely means a lot to us!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Kind regards,
Hayley
Customer Service Manager
Good service
July 27, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your lovely 4-star review! 😊
We’re really pleased to hear that you received good service from us. We really appreciate you taking the time to share your feedback and support our team!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Extremely straight forward from…
Extremely straight forward from booking, representative arriving on time and completion of certificate
July 27, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that everything was extremely straightforward, from booking through to the representative arriving on time and completing your certificate.
We really appreciate you taking the time to share your experience with us, and we’re so pleased everything went smoothly from start to finish!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
very polite easy information
August 3, 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you found our team very polite and that the information provided was clear and easy to understand. We really appreciate you taking the time to share your feedback with us!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
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